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R-2012-050-2012-04-09( RESOLUTION NO. R2012-50 A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF PEARLAND, TEXAS, AUTHORIZING THE CITY MANAGER OR HIS DESIGNEE TO PARTICIPATE IN AN INTERLOCAL COOPERATIVE PRICING ARRANGEMENT WITH THE HOUSTON-GALVESTON AREA COUNCIL (HGAC) FOR THE PURCHASE OF POST -DISASTER DEBRIS MONITORING SERVICES. BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF PEARLAND, TEXAS: Section 1. That contract pricing has been obtained through interlocal cooperative partner HGAC for the purchase of post -disaster debris monitoring services. Section 2. That the City Manager or his designee is hereby authorized to participate in an interlocal cooperative pricing arrangement with the Houston -Galveston Area Council (HGAC) for the purchase of post -disaster debris monitoring services from Science Applications International Corporation. PASSED, APPROVED and ADOPTED this the 9th day of April, A.D., 2012. TOM REID MAYOR ATTEST: APPROVED AS TO FORM: DARRIN M. COKER CITY ATTORNEY it Li Exhibit "A" Resolution No. R2012-50 COOPERATIVE PURCHASING AGREEMENT PROFESSIONAL PLANNING AND CONSULTING SERVICES THIS AGREEMENT is made this the Zq day of 4er, k 2012, by and between the CITY OF PEARLAND, TEXAS located at 3519 Liberty Drive, Pearland, TX 77581 (hereinafter referred to as ("CLIENT") and SCIENCE APPLICATIONS INTERNATIONAL CORPORATION (hereinafter referred to as ("CONTRACTOR"), located at 2301 Lucien Way, Suite 120, Maitland, Florida 32751. WHEREAS, the Houston -Galveston Area Council (HGAC) is a "Government -to -Government" procurement service for States, State Agencies, Local Governments Districts, Authorities, and qualifying Not - for -Profit Corporations. WHEREAS, Science Applications International Corporation acting as an independent Contractor, is a Contractor with extensive experience in providing disaster management and recovery services and shall provide said services in a professional manner in accordance with the terms and conditions of this Agreement and the standards of care practiced by professionals performing similar services. WHEREAS, the Client wishes to enter into an exclusive contractual agreement with Science Applications International Corporation to provide professional planning and consulting services in accordance with the HGAC Invitation to Bid No. EN06-10 dated February 8, 2010. WHEREAS, the services provided include, but are not limited to, Security, Disaster Preparedness and Emergency Response & Recovery Services, and WHEREAS, Science Applications International Corporation wishes to provide said services to Client in accordance with and as set forth in the Beck Disaster Recovery, Inc. (now the BDR Division of Science Applications International Corporation) proposal submitted to HGAC dated March 9, 2010 (See Exhibit A, Scope of Services and Exhibit B, Hourly Labor Rates), which exhibit is hereby incorporated and made a part of this Agreement. NOW, THEREFORE in consideration of the promises herein and for other good and valuable consideration, the parties agree as follows: 1. Scope of Services: Contractor and Client agree Contractor will perform services associated with disaster preparedness and emergency response & recovery services as described in the Scope of Services attached as Exhibit A. Task Orders shall be issued for specific deliverables under this Agreement. Such deliverables to be provided by Contractor will be determined by Client and specified in writing on each Task Order prior to commencing work. 2. Term: The term of this Agreement shall begin on the date written above through May 31, 2013 with automatic annual renewals, unless either party elects to withdraw. 3. Independent Contractor: Contractor is an independent contractor and is not an employee of Client. Services performed by Contractor under this Agreement are solely for the benefit of the Client. Nothing contained in this Agreement creates any duties on the part of Contractor toward any person not a party to this Agreement. 4. Standard of Care: Contractor will perform services under this Agreement with the degree of skill and diligence normally practiced by professional engineers or Contractors performing the same or similar services. No other warranty or guarantee, expressed or implied, is made with respect to the services furnished under this Agreement and all implied warranties are disclaimed. 5. Changes/Amendments: This Agreement and its exhibits constitute the entire agreement between the Parties and together with its exhibits supersede any prior written or oral agreements. This Agreement may not be amended, modified or changed except by written amendment executed by both Parties. The estimate of the level of effort, schedule and payment required to complete the Scope of Services, as Contractor understands it, is reflected herein. Services not expressly set forth in this Agreement or its exhibits are excluded. Contractor shall promptly notify Client if changes to the Scope of Services 1 affect the schedule, level of effort or payment to Contractor and the schedule and payment shall be equitably adjusted. 6. Uncontrollable Forces: Neither the Client nor Contractor shall be considered to be in default of this Agreement if delays in or failure of performance shall be due to Uncontrollable Forces, the effect of which, by the exercise of reasonable diligence, the non-performing party could not avoid. The term "Uncontrollable Forces" shall mean any event which results in the prevention or delay of performance by a party of its obligations under this Agreement and which is beyond the reasonable control of the nonperforming party. It includes, but is not limited to fire, flood, earthquakes, explosion, strike, transportation, or equipment delays, act of war, Act of God, lightning, epidemic, war, riot, civil disturbance, sabotage, acts of terrorism and governmental actions outside the control of the Client. The schedule or payment under the Agreement shall be equitably adjusted, if necessary, to compensate Contractor for any additional costs due to the delay. Neither party shall, however, be excused from performance if nonperformance is due to forces which are foreseeable, preventable, removable, or remediable, and which the nonperforming party could have, with the exercise of reasonable diligence, prevented, removed or remedied with reasonable dispatch. The nonperforming party shall, within a reasonable time of being prevented or delayed from performance by an uncontrollable force, give written notice to the other party describing the circumstances and uncontrollable forces preventing continued performance of the obligations of this Agreement. 7. Fee for Services: The fee for the services under this Agreement will be based on either a fixed fee basis or the actual hours of services furnished multiplied by Contractor's Billing Rates as set forth in Exhibit B, plus all reasonable expenses directly related to the services furnished under this Agreement. 8. Compensation: Contractor shall bear the costs of performing all services under this Agreement, as directed by the Client, plus applicable permit and license fees and all maintenance costs required to maintain its vehicles and other equipment in a condition and manner adequate to accomplish and perform all services under this Agreement. Client shall pay Contractor in accordance with paragraph 7 above, "Fee for Services" (Exhibit B) which is attached and incorporated herein by reference as part of this Agreement. Contractor shall submit monthly invoice for services rendered. Client shall pay Contractor in U.S. dollars within thirty (30) days of receipt of invoices less any disputed amounts. If Client disputes any portion of the invoice, the undisputed portion will be paid and Contractor will be notified in writing, within ten (10) days of receipt of the invoice of the exceptions taken. Contractor and Client will attempt to resolve the payment dispute within sixty (60) days or the matter may be submitted to arbitration as provided below. Additional charges for interest shall become due and payable at a rate of one and one-half percent (1-1/2%) per month (or the maximum percentage allowed by law, whichever is lower) on the unpaid, undisputed invoiced amounts. Any interest charges due from Client on past due invoices arc outside any amounts otherwise due under this Agreement. If Client fails to pay undisputed invoiced amounts within sixty (60) days after delivery of invoice, Contractor, at its sole discretion, may suspend services hereunder or may initiate collections proceedings, including mandatory binding arbitration, without incurring any liability or waiving any right established hereunder or by law. All invoices shall be delivered to: Mr. Bob Pearce City of Pearland. Department of Finance 3519 Liberty Dr. Pearland, TX 77581 2 In order for both parties herein to close their books and records, the Contractor will clearly state "Final Invoice" on the Contractor's final/last billing to the Client. Such statement shall serve as certification that all services have been properly performed and all charges and costs have been invoiced to the Client. Upon submission of the Final Invoice, Client's account with Contractor will be closed and any and other further charges if not properly included on the Final Invoice shall be considered waived by the Contractor. 9. Indemnity: Contractor shall save harmless the Client from all claims and liability due to activities of himself, his agents, or employees, performed under this contract and which to the extent result from an negligent act, error or omission of the Contractor or of any person employed by the Contractor. Contractor shall also save harmless the Client from all expenses, including attorney fees which might be incurred by the Client in litigation or otherwise resisting said claims or liabilities which might be imposed on the Client as result of such activities by the Contractor, his agents, or employees. 10. Insurance: During the performance of the Services under this Agreement, Contractor shall maintain the following insurance policies: Worker's Compensation Employer's Liability Commercial General Liability Comprehensive General Automobile Professional Liability Statutory U.S. $1,000,000 U.S. $1,000,000 per occurrence U.S. $1,000,000 aggregate U.S. $1,000,000 combined single limit U.S. $1,000,000 per claim and in the aggregate 11. Work Product: Client shall have the unrestricted right to use the documents, analyses and other data prepared by Contractor under this Agreement ('Work Products'); provided, however Client shall not rely on or use the Work Products for any purpose other than the purposes under this Agreement and the Work Products shall not be changed without the prior written approval of Contractor. If Client releases the Work Products to a third party without Contractor's prior written consent, or changes or uses the Work Products other than as intended hereunder, (a) Client does so at its sole risk and discretion, (b) Contractor shall not be liable for any claims or damages resulting from the change or use or connected with the release or any third party's use of the Work Products and (c) Client shall indemnify, defend and hold Contractor harmless from any and all claims or damages related to the release, change or reuse. 12. Limitation of Liability: No employee of Contractor shall have individual liability to Client. To the extent permitted by law, the total liability of Contractor, its officers, directors, shareholders, employees and Subcontractors for any and all claims arising out of this Agreement, including attorneys' fees, and whether caused by negligence, errors, omissions, strict liability, breach of contract or contribution, or indemnity claims based on third party claims, shall not exceed one million dollars (U.S. $1,000,000). 13. No Consequential Damages: In no event and under no circumstances shall Contractor be liable to Client for any principal, interest, Loss of anticipated revenues, earnings, profits, increased expense of operation or construction, loss by reason of shutdown or non -operation due to late completion or otherwise or for any other economic, consequential, indirect or special damages. 14. Information Provided by Others: Client shall provide to Contractor in a timely manner any information Contractor indicates is needed to perform the services hereunder. Contractor may reasonably rely on the accuracy of information provided by Client and its representatives. 15. Safety and Security: Contractor has established and maintains programs and procedures for the safety of its employees. Unless specially included as a service to be provided under this Agreement, Contractor specially disclaims any authority or responsibility for job site safety and safety of persons other than Contractor's or Subcontractor's employees. 3 16. Termination: Either party may terminate this Agreement upon thirty (30) days prior written notice to the other party. Client shall pay Contractor for all services rendered to the date of termination plus reasonable expenses for winding down the services. If either party defaults in its obligations hereunder, the non -defaulting party, after giving seven (7) days written notice of its intention to terminate or suspend performance under this Agreement, may, if cure of the default is not commenced and diligently continued, terminate this Agreement or suspend performance under this Agreement. 17. Dispute Resolution: Any controversy, claim or dispute ("Dispute") arising out of or relating to this Contract shall be resolved by binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association then in effect. Before commencing any such arbitration, the parties agree to negotiate in good faith to resolve the Dispute. If the parties are unable to resolve the Dispute by good faith negotiation, either party may refer the matter to arbitration. The arbitration shall take place in a court of competent jurisdiction within Brazoria County, State of Texas. The arbitrator(s) shall be bound to follow the provisions of this Agreement in resolving the Dispute, and may not award any damages excluded by this Agreement. The decision of the arbitrator(s) shall be final and binding on the parties, and any award of the arbitrator(s) may be entered or enforced in any court of competent jurisdiction. Any request for arbitration of a claim by either party against the other relating to this Agreement must be filed no later than one year after the date on which the Contractor concludes performance under this Agreement. 18. Successors and Assigns: This Agreement is binding upon and will inure to the benefit of Client and Contractor and their respective successors and assigns. Neither party may assign its rights or obligations hereunder without the prior written consent of the other party. 19. Notices: Any notice required or permitted by this Agreefhent to be given shall be deemed to have been duly given if in writing and delivered personally or five (5) days after mailing by first-class, registered, or certified mail, return receipt requested, postage prepaid and addressed as follows: Client: Bob Pearce City of Pearland, Department of Finance 3519 Liberty Drive Pearland, TX 77581 281.652.1668 bpearcelii ci.pearland.tx.us Contractor: Betty Kamara, Contract Administrator 2301 Lucien Way, Suite 120 Maitland, FL 32751 407.803.2551 betty.v.kamara(a<saic.com 20. Severability: The invalidity, illegality, or unenforceability of any provision of this Agreement, or the occurrence of any event rendering any portion or provision of this Agreement void, shall in no way affect the validity or enforceability of any other portion or provision of the Agreement. Any void provision shall be deemed severed from the Agreement and the balance of the Agreement shall be construed and enforced as if the Agreement did not contain the particular portion or provision held to be void. The parties further agree to reform the Agreement to replace any stricken provision with a valid provision that comes as close as possible to the intent of the stricken provision. The provisions of this section shall not prevent the entire Agreement from being void should a provision which is of the essence of the Agreement be determined to be void. 21. Governing Law and Venue: This Agreement shall be governed by and interpreted according to the laws of the State of Texas. The venue for any and all legal action necessary to enforce the Agreement shall be Brazoria County. 4 22. Access and Audits: Contractor shall maintain adequate financial and program records (excluding personnel, salary, and indirect rate information) to justify all charges, expenses, and costs incurred in estimating and performing the work under this Agreement for at least three (3) years following final payment to the Client as Federal Emergency Management Agency sub -grantee as required by FEMA's 322 Public Assistance Guide, page 114, as amended, or any similar regulation, policy, or document adopted by FEMA subsequent to the execution of this Agreement. The Client shall have access to all records, documents and information collected and/or maintained by others in the course of the administration of the Agreement. This information shall be made accessible at the Contractor's place of business to the Client, including the Comptroller's Office and/or its designees, for purposes of inspection, reproduction, and audit without restriction. 23. Compliance with Laws: In performance of the Services, Contractor will comply with applicable regulatory requirements including federal, state, special district, and local laws, rules, regulations, orders, codes, criteria and standards, and shall obtain all permits and licenses necessary to perform the Services under this Agreement at Contractor's own expense. 24. Non -Discrimination: The Contractor warrants and represents that all of its employees are treated equally during employment without regard to race, color, religion, gender, age or national origin. 25. Waiver: A waiver by either the Client or Contractor of any breach of this Agreement shall not be binding upon the waiving party unless such waiver is in writing. In the event of a written waiver, such a waiver shall not affect the waiving party's rights with respect to any other or further breach. The making or acceptance of a payment by either party with knowledge of the existence of a default or breach shall not operate or be construed to operate as a waiver of any subsequent default or breach. 26. Entirety of Agreement: The Client and the Contractor agree that this Agreement sets forth the entire agreement between the parties, and that there are no promises or understandings other than those stated herein. This Agreement supersedes all prior agreements, contracts, proposals, representations, negotiations, letters or other communications between the Client and Contractor pertaining to the Services, whether written or oral. None of the provisions, terms and conditions contained in this Agreement may be added to, modified, superseded or otherwise altered except by written instrument executed by the parties hereto. 27. Modification: The Agreement may not be modified unless such modifications are evidenced in writing and signed by both the Client and Contractor. Such modifications shall be in the form of a written Amendment executed by both parties. 28. Contingent Fees: The Contractor warrants that it has not employed or retained any company or person, other than a bona fide employee working solely for the Contractor to solicit or secure this Agreement and that it has not paid or agreed to pay any person, company, corporation, individual or firm, other than a bona fide employee working solely for the Contractor, any fee, commission, percentage, gift or any other consideration contingent upon or resulting from the award or making of this Agreement. 29. Truth -in -Negotiation Certificate: Execution of this Agreement by the Contractor shall act as the execution of a truth -in -negotiation certificate certifying that the wage rates and costs used to determine the compensation provided for in this Agreement are accurate, complete, and current as of the date of the Agreement. 30. Confidentiality: No reports, information, computer programs, documentation, and/or data given to, or prepared or assembled by the Contractor under this Agreement shall be made available to any individual or organization by the Contractor without prior written approval of the Client. 31. Miscellaneous: Client expressly agrees that all provisions of the Agreement, including the clause limiting the liability of Contractor, were mutually negotiated and that but for the inclusion of the limitation of liability clause in the Agreement, Contractor's compensation for services would otherwise be greater and/or Contractor would not have entered into the Agreement. In any action to enforce or interpret this Agreement, the prevailing party shall be entitled to recover, as part of its judgment, reasonable attorneys' fees and costs from the other party. 32. Counterparts: This Agreement may be executed in multiple counterparts, each of which shall he deemed to be an original instrument, but all of which taken together shall constitute one instrment. IN FITNESS 'WHEREOF, the Contractor has caused this Agreement to be signed in its corporate name by its authorized representative, and the Client has caused this Agreement to be signed in its legal corporate name by persons authorized to execute this Agreement as of the dayandyear first written above. CONTRACTOR: SCIEN LICATIONS INTE 1 1 NAL CORPORATION By: eett) nara Title Contract Administrator Date April 25, 2012 CLIENT: CITY OF PEARLAND, TEXAS G BY: t3/c4 IN Title:61.R/ /ii4Al 0---'=- Date: %�► t'/�_, 4', �`.Z tji ` EXHIBIT A SCOPE OF SERVICES Service Offerings Science Applications International Corporation (SAIC) has access to the full gamut of personnel with key expertise in relevant topic areas described in the HGAC RFP. Collectively, our team offers services in all areas of Security, Disaster Preparedness and Emergency Response & Recovery. We have included a strong representation of our services offerings and project profiles on the following pages. Emergency Management Consulting Unlike many emergency management firms whose focus is solely on planning, SAIC is a full-service emergency management firm that works in all phases of emergency management. When a major incident occurs, the impact sends shockwaves around the globe. All eyes are on the event and the level of scrutiny is overwhelming. As an experienced leader in the emergency management industry, SAIC knows what it takes to not only respond effectively, but also initiate recovery activities almost simultaneously, while maintaining transparency for the public and elected officials. We are better planners because of our active involvement in response and recovery efforts. We develop realistic plans that can be effectively implemented during a response. SAIC works with organizations across the country in jurisdictions that face a variety of threats and hazards, from dense urban areas susceptible to security threats, to coastal communities prone to hurricanes. For that reason, the firm maintains a multi -disciplinary staff with backgrounds and experience in emergency management, hazardous materials response and recovery, public health and healthcare planning, transportation and evacuation, all -hazards mitigation, disaster resiliency and readiness planning and response and recovery, among others. In fact, collectively, SAIC has subject matter expertise in 36 different areas. This breadth and depth of emergency preparedness professionals distinguishes SAIC from other firms and allows us to provide the full range of planning and program execution services. Table D-1: Emergency Management Consulting Services Service Offering Description Hazard Hazard mitigation planning is the effort used to establish mitigation goals and objectives, identify projects that enable the jurisdiction to prepare for and reduce the impacts of a disaster. The planning effort consisting of a basic plan, emergency support functions and incident -specific appendices that address: direction and control, communications, public warning, emergency public information, evacuation, mass care, health and medical, resource management, etc. The goal is to ensure that appropriate plans are in place to identify, prepare for and reduce the risk of natural, technological and man-made disasters, including terrorism, The business continuity planning effort for an organization to ensure that the capability exists to continue essential agency functions across a wide range of emergencies. A COOP is designed to plan for denial of access to a facility, denial of service due to equipment or systems failure and denial of service due to a reduced workforce, 7 Service Offering EXHIBIT A SCOPE OF SERVICES Continuity of government planning is the effort to ensure continued leadership, authorities, direction and control and preservation of records to maintain a viable system of government. Emergency support functions planning is the effort used to assign roles and responsibilities of the supporting agencies. During an event that requires mobilization of multiple agencies, and the need for management and coordination of those agencies, either at the local, state and/or regional level, the ESFs provide a structure for managing the response effort. Many departments within an organization have either primary or secondary support roles under the emergency support functions. Departmental emergency response planning is the effort used to develop standard operating guides and/or standard operating procedures for departments with primary or support responsibilities. Evacuation planning is the effort to provide the following: • Clear agency roles/responsibilities for both small- and large-scale and point source evacuation scenarios • Effective situational awareness communication protocols to determine evacuation areas and evacuation participation rates • Development of consistent and effective warning order evacuation/shelter-in-place terminology designed to motivate citizens and tourists to evacuate outward with a sense of urgency and along advocated routes or shelter -in-place for those outside the impact zone • Tailored time -phased protective action measures, such as staging and mutual aid activation, to ensure that populations at risk can be effectively and efficiently moved out of harm's way and sheltered as needed • Identify vulnerable special needs populations transportation dependent communities, large animal and pet considerations, additional behavioral assumptions, critical traffic control points and available intelligent traffic monitoring systems • Easily defined evacuation zones coupled with a public awareness strategy • Zonal evacuation clearance times and/or shelter -in- place guidance designed for a range of possible point source, no -notice and terrorist eve phased approach 8 EXHIBIT A SCOPE OF SERVICES Service Offering Description Mass Care/Surge Capacity Plarmi Metropolitan Medical Response (MMRS} Famriy Assistance Planning ,y�`.., Stra The planning effort designed to promote regional coordination and communications between multiple jurisdictions to help them prepare and respond to an event effectively as a region, but also initiate recovery activities almost simultaneously, while maintaining transparency for the public and elected officials. Using a "worst case" scenario, mass care planning identifies a jurisdiction's strategy and current capabilities for mass evacuation and sheltering. The evacuation strategy is designed to take a phased approach, emphasizing special needs groups in hospitals and nursing homes and residents without access to transportation. The planning effort designed to support the local jurisdiction in enhancing and maintaining their all -hazards response capabilities to mass casualty incidents. It is intended for use during the early hours critical to life- saving and population protection during terrorist acts using weapons of mass destruction; chemical, biological, nuclear, radiological and/or explosive; Targe -scale hazardous materials incidents; epidemic disease outbreaks; and/or natural disasters. Working closely with a lead volunteer agency such as the Red Cross, Salvation Army, VOAD or jurisdiction's Community Emergency Response Team (CERT) Coordinator, volunteer management planning is the effort used to document the volunteer programs, training strategies and available resources already defined under the CERT through its Citizen Corps. The planning effort designed as an annex to an emergency operations plan to support displaced families in locating and reuniting with their loved ones following a crisis. It also serves to prevent confusion and disorder by ensuring the delivery of a single, concise message to the community and the media. An assessment of a jurisdiction's emergency management program against the 63 EMAP standards to identify potential gaps and deficiencies in order that they may be remediated in preparation for an assessment by an EMAP accreditation team. A planning effort designed to set the course and direction of a jurisdiction or agency. It defines the vision, mission and Tong -term goals, objectives and milestones of the program. 9 EXHIBIT A SCOPE OF SERVICES Service Offering Description Debris Ma rj Irdormation Technol Planning Crisis Hazard Materials Commod` LEPC Plannin Crisis Planning for Schools Training, Tesi #rtterrie Debris management planning is an effort to provide the jurisdictional structure, guidance and standardized procedures for the clearance, removal and disposal of debris caused by a major debris -generating event in the most cost effective and efficient manner. A systematic inventory and prioritization of communications systems including telephones, voicemail, facsimile, data lines, network access, intemet access, wireless communications and PDAs, as well as application software and hardware. A pre -planning effort for media relations through the establishment of the Joint Information Center, development of templates for public information and the creation of a public information guide. A risk assessment of the types and amounts of hazardous materials being transported in and through a jurisdiction via highway and rail corridors and fixed facilities located within a jurisdiction. A planning effort to assess risk, set priorities and develop an actionable plan that can be readily executed in the event of an emergency in order to protect a school's students, faculty, facilities and research, which form the backbone of the institution. A systematic approach to train, test and exercise a jurisdiction's emergency management program and response capabilities in a non -threatening environment and identify the work that needs to be done to comply with FEMA, Homeland Security Exercise Evaluation Program (HSEEP) and other regulatory guidelines. SAIC's Integrated Planning and Management System (IPMS) incorporates functions for baseline, scheduling, risk management, cost estimating, funds and financial management, performance analysis and monthly reports, and what -if analyses. An agency's business processes determine the way data are managed and define methods for establishing budget, cost, schedule and technical baselines. IPMS was designed to support customized business processes to measure performance, control changes and report on status through a series of functional software modules linked to a central data repository (CDR). As part of a full service solution, SAIC has prepared stand-alone computer based training for individual customers needs as well as Internet based training to meet the needs of on demand and geographically diverse training requirements. 10 EXHIBIT A SCOPE OF SERVICES Service Offering Sharedllntegrated Digital Environments (SDEIIDI Description SAIC's asset management solutions aid leaders in integration of planning, scheduling, and tracking of maintenance requirements, enterprise resource planning, supply chain management, inventory management, procurement, RFID/UID execution, reference management, and training management. Highly extensible, our solutions integrate external financial and resource management systems. SAIC provides skilled documentation specialists and trainers to meet all training and documentation needs, whether on COTS or custom software. SAIC has extensive Operations Center Services in local and federal organizations. These services include: 24/7/365 Support, C4I and Situational Awareness, Custom Emergency Management System, Classified Environments. SAIC has developed a range of customizable SDE/IDEs to provide portals to our project/program teams that are web -accessible and managed to provide authorized users access to all relevant materials/data in a user friendly environment. In addition to being a knowledge base of programmatic information, these tools often provide configuration data, task order management, action tracking, user forums, deliverable tracking, financial management, asset information etc. in support of the program requirements. Debris Program Management Consulting Services The BDR Division of SAIC's experience in disaster field monitoring and management services dates back to 1989, when we assisted clients in the Caribbean and South Carolina with recovering from Hurricane Hugo. In the 19 years since, SACC has helped more than 177 clients recover from the damaging effects of hurricanes, tropical storms, floods and ice storms across the country. SA1C has successfully managed all phases of debris removal and associated reimbursement efforts, including the removal of and reimbursement for over 62 million cubic yards of debris, as well as the demolition of uninhabitable residential structures. We have assisted local governments in obtaining over $2 billion in reimbursement funds. Table 0-1: Debris Program Management Consulting Services Providing the resources, personnel, and experience to manage all aspects of a disaster recovery project, including pre -event planning, and post -event reconstruction and reimbursement services. 11 EXHIBIT A SCOPE OF SERVICES Service Offerinq Description Temporary Debris Storage and Reduction Site Environmental Support Beach RemediationlRestoration Assisting communities develop the procurement process and contract documents to retain debris and construction contractors and negotiating terms and conditions to put enforceable agreements in place. Overseeing the debris collection process, including truck certification, route development, ticket preparation and documentation for Federal Emergency Management Agency reimbursable loads. Monitoring the debris disposal operations including providing the volumetric measurement of incoming loads, authorizing tickets and completing the documentation required for FEMA reimbursable loads. Designing hazardous material removal programs that efficiently address specific emergency situations including animal carcass removal, asbestos -ladened building material removal, Freon unit removal and paint and, chemical segregation and removal. Surveying, documenting and monitoring the removal of leaning trees, hanging limbs and stumps. Attaining all documentation and assisting in the performance of all required testing by federal, state, and local agencies to support the establishment of Temporary Debris Storage and Reduction Site locations. Monitoring and engineering services associated with sand screening, sand recovery, beach reconstruction, and dredging operations to restore engineered and natural beaches. Reviewing ordinances and laws to ensure that the proper steps are taken and documented in removing debris from private property. This includes eligibility reviews, property surveys, monitoring and providing public information. Monitoring and providing the documentation of debris removed from navigable and other inland waterways. Developing and maintaining databases to document all field operations to ensure proper contractor payment, maximum possible reimbursement and proper purchase order management. 12 EXHIBIT A SCOPE OF SERVICES Service Offering Customer informatioi Citizen' Relations Data Collection Description SAIC provides a wealth of web -enabled data management system to provide a cradle to grave life cycle data management for a program or specific disaster. Architected to meet all industry standards for relational databases, our systems enable users to easily find the right data in real time. SAIC has also proven attempt at creating system that leverage external databases and provide a single interface to the user using such techniques as web services. Advising the general public about important information regarding procedures associated with debris collection and removal and providing updates about the operational progress being made to restore the community. Our local SAIC IT organization supports the full IT lifecycle and content management of many FEMA Emergency Responder websites to include: the Responder Knowledge Base (RKB), System Assessment and Validation for Emergency Responders (SAVER), and the Lessons Leamed Information Sharing (LLIS). SAIC has a proven track record in data acquisition from systems and sensors and being able to present this data in a well defined many through a host of application types and architectures. Once the data is acquired and housed in a relational database, SAIC also provides the analysis and trending capabilities that often accompany the acquisition requirements. Grant Administration and Management Services SAIC's Financial Recovery Services (FRS) division was established to provide grant funding consultation both inside and outside the element of disaster. With a keen understanding of Office of Management and Budget (OMB) regulations, the FRS division seeks to establish accounting systems and internal controls for its clients to minimize the instance of fraud, waste, abuse, and mismanagement of grant funds. Our FRS division offers an unprecedented team of experts, with advanced degrees in business, administration, economics and finance as well as hands-on experience in the field. Funding sources include the FEMA Public Assistance Program (PA Program), Individual Assistance (IA) program and Hazard Mitigation Grant Program (HMGP), HUD Community Development Block Grant Program (CDBG), USDA Natural Resource Conservation Service (NRCS), and many others. We guide our clients through the complexities of program procedures and requirements, which are often not consistently interpreted by local, state and federal government agencies. Table D•3: Grant Administration and Management Services Description Administering and managing project applications and programs for disaster reimbursement related to response and recovery efforts. 13 EXHIBIT A SCOPE OF SERVICES Service Offering Description Graint Application Devel (CDBG, HMGP, PA, IA, FE FEMA guidance requires that applicants monitor the expenditure of funds and document such expenditures in a manner that will satisfy regulatory audits in the future. SAIC's grant administrators document eligible work in the field and organize such documentation in an audit ready format for future review. Administering an Individual Assistance program is burdensome and time consuming. SAIC assists its clients with application intake, case management, grant administration, expenditure monitoring, etc. in order to minimize the burden with such programs as Individual Assistance. Public Assistance is designed to fund costs associated with temporary and permanent work in eligible FEMA categories. SAIC's team of Public Assistance Contractors assists our clients with documenting and accounting for such costs on Project Worksheets. Providing grant program specialists to assist with the time consuming process of gathering data and information required to develop grant applications to various agencies and programs. Deploying a team of experienced grant administrators to document damages sustained during a disaster event in a format that is acceptable for requesting FEMA Public Assistance. Providing grant recipients with an understanding of funding options and preferences for repairs as they relate to various grant program eligibility considerations. Providing grant recipient constituents with a prioritized plan of action for reconstruction and mitigation projects to achieve recovery objectives. Developing program budgets to provide transparency to grant recipient relating to the local cost share financial burden and obligations for program participation. Developing program budgets to allow grant recipients to meet current obligations with minimum reliance upon bridge financing. Deploying procurement experts to provide disaster contracting guidance to ensure comprehensive scopes, strict adherence to grant funding requirements and satisfactory project completion. Formalizing a schedule of anticipated project costs to projected future benefits to establish a quantifiable means for understanding project value. 14 EXHIBIT A SCOPE OF SERVICES Service Offering Description Public Outrea Public Meting Facilitation Homeowner Consultation Documenting that projects being considered are not only financially sound, but reasonable to implement and effective at mitigating future damages. Providing grant recipients with assurances that private property access is carried out legally without exposing it to unnecessary liability. Utilizing industry best practice to develop property appraisal and valuation documentation for acquisition programs. Ensuring that only legal property owner is consulted for program acquisition program participation. Providing citizens with an outlet to ask questions, state concems and apply for program participation without burdening grant recipient staff and facilities. Facilitating the documentation of meeting notice and participation, while garnering program participation. Providing high level of service to citizens without burdening grant recipient staff with after-hours and weekend meetings. Ensuring that acquisition or relocation program participants are satisfactorily relocated without burdening grant recipient staff. Assisting grant recipients with program management to assure that properties do not degrade to cause blight during interim purpose phase. Providing a systematic, third party approach for reaching amicable terms between citizens and grant recipient. Dedicating Contractor resources to ensure timely and efficient closing process. Storing grant related data in a manner that provides efficient recall and review during closeout and auditing. Organizing documents in an efficient manner for easy access by grant recipient and project stakeholders. Ensuring accurate payment to contractors and assigning incurred costs to funding sources to minimize local cost share. 15 EXHIBIT A SCOPE OF SERVICES Service Offering Description Documenting proper regulatory compliance to ensure maximum reimbursement and avoid fines and site shutdowns, which slow the recovery process. Developing scopes of work for grant funding projects, using key terminology and highlighting awareness of historical precedence, which maximizes grant funding opportunity. Providing insurance specialists to proactively resolve insurance issues prior to a grant de -obligation. Assisting clients with developing strategies and documentation to overturn a de -obligation ruling. Providing grant recipient with a closeout package that is organized in a fashion to satisfy grant closeout and auditing. Vulnerability /Hazards Identification/Risk Assessment SAIC has a multidisciplinary team of toxicologists, chemists, ecologists, biologists, engineers, geologists, modelers, data managers, and environmental scientists providing environmental risk expertise to both the public and private sectors. Many of our scientists have graduate -level degrees and contribute to the scientific community by publishing in peer-reviewed journals and participating in presentations at national conferences of technical and professional organizations. Table D-4: Vulnerability) Hazards IdentificationlRisk Assessment Service Offering Description SAIC's Security & Infrastructure Protection (S&IP) Division is capable of providing turnkey planning, design, construction interface, and training for infrastructure security enhancement projects. Initiating the security solution is an objective vulnerability assessment (VA) against industry and govemment standards, incorporating threat assessment, facility prioritization, consequence determination, systems effectiveness, risk reduction and mitigation, and limitations. 16 EXHIBIT A SCOPE OF SERVICES Service Offering Description SAIC has risk assessment staff in offices throughout the USA that provide retrospective and predictive ecological risk assessments (ERAs) for Federal, state, and commercial clients in both aquatic and terrestrial environments. These ERAs span the range of desktop screening -level evaluations versus baseline ERAs that incorporate site-specific biological data. Key aspects of SAIC's ERAs include use of the latest plant and animal toxicity data, correct use of exposure assumptions, adherence to current guidance, public comprehension and credibility, and significant cost savings. SAIC has completed CERCLA risk assessments and RCRA Tier 2 and 3 Risk -Based Evaluations to support contaminant characterization and cleanup efforts at several military, industrial, and commercial sites. Staff includes chemists, biologists, health physicists, engineers, and industrial hygienists. SAIC has conducted risk assessments to evaluate chemical and radiological exposures to humans, as well as to various aquatic and terrestrial species of fauna and flora. Services include statistical analysis, development of conceptual site models, risk calculations, modeling, and derivation of site- specific cleanup objectives for soil, groundwater, air, surface water, and sediment. SAIC has completed 500+ risk assessments, including screening -level and baseline ecological and human health assessments, as well as direct health effects measurement studies of biological receptor populations. We recognize the importance of clearly quantifying risk to select the most appropriate level of investigation and remediation to fully protect potential receptors while minimizing project schedule and cost. We specialize in partnering with USACE, customer installations, and regulators in developing risk-based approaches to investigations that satisfy the requirements of all stakeholders. We also excel in developing, recommending, and receiving regulatory approval for toxicity levels and cleanup goals for contaminants for which no toxicity reference value exists, as we did for mercury in floodplain sediment in TN and beryllium in sediment in OH. Our risk assessment experience is vast and diverse, including chemical health effects studies, radiological risk as well as dose assessments, and marine/riverine assessments requiring data collection and monitoring using SCUBA equipment (at Rock Island Arsenal, IL), multi -beam and single beam bathymetry, side -scan sonar imaging, acoustic sub -bottom profiling, sediment profile imaging, towed magnetometer, underwater video (towed and ROV) imaging, and a variety of sediment sampling and coring techniques. 17 EXHIBIT A SCOPE OF SERVICES Service Offering Description SAIC's Security & Infrastructure Protection (S&IP) Division has completed municipal water system Vulnerability Assessments that utilize a pair -wise comparison approach to identify critical facilities and critical assets needed to maintain safe drinking water supplies. SAIC's S&IP also has implemented security enhancements that reduce the likelihood that a water system could be severely compromised as a result of a malevolent act. The terrorist response scenarios developed during VAs can be incorporated into the Emergency Contingency Plan for incident response using a "rip and run" philosophy for easy use. Security and Surveillance Through a combination of in-house capabilities and existing network relationships, the Security & Infrastructure Protection (S&IP) Division is capable of providing turnkey planning, design, construction interface, and training for infrastructure security enhancement projects. Initiating the security solution is an objective vulnerability assessment (VA) against industry and government standards, incorporating threat assessment, facility prioritization, consequence determination, systems effectiveness, risk reduction and mitigation, and limitations. Following this VA, strategic security planning is paramount to ensure local security enhancements are rolled -up into regional and geographic enhancements, providing a comprehensive, layered solution. The S&IP Division through in-house expertise may integrate administrative enhancements, physical enhancements, digital security systems, and information technology (cyber) enhancements as necessary to mitigate risks. The S&IP Division maintains subject matter experts to plan and conduct VAs, plan and conduct strategic planning, and follow-on program or project management. Integral to the security work is the long-standing network of engineers to design physical security enhancements, security specialists to design digital security specialists. Table D-5: Security and Surveillance Services Service Offering Description Risk Assessmett Similar to Security Assessments, SAIC's Security & Infrastructure Protection (S&IP) Division has completed risk assessments in several ways. First, as an integral part of a more comprehensive vulnerability assessment (VA). Second, as a risk mitigation measure, evaluating the need for a municipal -wide central alarm station and associated security force. Finally, on a case-by-case basis to address the immediate need of the client. Direct S&IP experience includes municipal infrastructure and agricultural security challenges. Generally, SAIC experience includes port, aviation, and transportation security. 18 EXHIBIT A SCOPE OF SERVICES Service Offering Description Case Management semi1 SAIC's Security & Infrastructure Protection (S&IP) Division maintains a network of intemal design capabilities including classical engineering, digital security systems, and information technology. SAIC design services include the potential for incorporating Department of Defense (DoD) Unified Facilities Criteria (UFC), National Institute of Standards and Technology (NIST) standards, and best management practices. SAIC's Security & Infrastructure Protection (S&IP) Division has completed municipal water system Vulnerability Assessments, utilizing pair -wise comparison approaches to identify critical facilities and assets for maintaining safe drinking water source, treatment, and distribution. SAIC's S&IP also has integrated security enhancements design with administrative and information technology assessments to reduce the likelihood that a water system compromise due to a malevolent act. SAIC's case management solution is a secure, Web - enabled database application to support national service organizations in representing veterans for claims to the VA. Our solution uses role -based security to provide service officers Internet accessible data entry and collection, and outputs the necessary forms for submission to the VA for obtaining benefits due to our nation's veterans. All information, data, and VA forms are managed under strict HIPAA guidelines and are only available to authorized users for updates as necessary — creating a complete case history — and it is Internet accessible from anywhere. Assess security vulnerabilities and develop requirements for all types of physical security including ports, airports, transportation, and oil and gas. Provide design services for physical security systems including conceptual and detailed design. Use various design tools to develop optimized solutions, Provide integrated security solutions using COTS hardware and software. Systems include video, access control, CBRN, radar, sonar, PIDS, and command and control applications. Provide mobile and transportable surveillance systems on trucks, trailers, or tripods. Sensors include video, radar, IR, and other with wireless connectivity, Provide quick response and gap filling security. Provide integration of COTs Physical Security Information Management (PSIM) systems that allow one platform to cover the security enterprise for operator assessment, control and incident management. 19 EXHIBIT A SCOPE OF SERVICES Environmental Services SAIC is passionate about mitigating global climate change. Customers seek our deep domain expertise in subjects as diverse as environrnental and atmospheric sciences, policy analysis, information technology, and energy-efficient design -build services. Table D-6: Environmental Services Service Offering Description • Technical oversight • Characterization and disposal of radioactive residues • Radiation safety program management • Documentation of site conditions • Radiological surveys • Internal dose assessment calculations to document the risk and dose to personnel from the contamination • Development of Climate Action Plans and Sustainability Strategies • General Reporting and Verification • Comprehensive Climate Change Response and GHG Strategic Planning • Technical guidelines, on transportation emissions, industrial process emissions, and indirect emissions 20 EXHIBIT A SCOPE OF SERVICES Service Offering Description Solutions and Services • Environmental Site Investigations • Risk Assessment • Fate and Transport Modeling • Performance Based Remediation • Radiological D&D • Ecosystem Restoration • GIS • Site Restoration and Remediation • Due Diligence Assessments • Remedial System Design/Construction • Remedial Process Optimization • O&M • Construction Management • Environmental Compliance • Chemical/Fuels and Waste Management • Regulatory Support/Expert Witness Services • Liability Transfer Model • 3rd -Party Review — Remedial Strategies • Geophysical Services Logistics, Training and Support The Logistics, Training and Response Support (LTRS) Division provides multi -functional life -cycle logistics support and industry-leading training and response support to government and commercial clients, partnerships, and internal customers. Our highly skilled teams enhance client capabilities in the areas of acquisition logistics, operational logistics, training programs, and response support. We have developed and implemented a full suite of customer -focused logistics, training, and chemical, biological, radiological, nuclear, explosive (CBRNE) response support services at the retail and user level. This includes life -cycle product development, fielding, operations, and CBRNE incident planning and response. Table D-7: Logistics 21 EXHIBIT A SCOPE OF SERVICES We are working to make fuel shortages a thing of the past by developing new concepts and solutions in 'sense and respond" logistics. For the U.S. Army Logistics Transformation Agency, we are implementing sensors on 5,000 -gallon fuel tankers and the 10,000 -gallon fuel storage "bladders" and integrating those sensors into a prototype "sense and respond" system. Adaptive agents (actually sophisticated software codes) review sensor data, compare it with data from command and control systems and other sources, and decide what supplies should be ordered and when. Radio Frequency Identification (RFID) technology can help fulfill the promises of total asset visibility and in - transit visibility. At the Fleet Industrial Supply Center Norfolk, SAIC implemented one of DoD's first fully integrated passive RFID installations. The system provides real-time visibility for the more than 150,000 tagged pieces of material that flow through this ocean terminal annually. Collecting broken repairable components, also known as "retrograde material," from combat areas and retuming them to depots is a major logistical challenge. Our staff is using passive RFID technology and an electronic retrograde management system to help solve this problem in Iraq and Afghanistan for the U.S. Navy and Marine Corps. Their achievements in improving asset visibility - while dealing with extremely difficult "in -country" and ship deployment situations - won praise from our customer, the Naval Inventory Control Point, Our staff also deployed to Iraq to install equipment that is mission -critical for airfield operations: instrument landing systems (ILS) and VHF Omnirange Tactical Air Navigation (VORTAC) equipment. As a leading supplier and installer of NAVAIDS equipment for the Air Force, we have performed over 100 installations at Air Force bases worldwide. As part of this work, we also perform other depot -level functions, such as upgrading and maintaining these systems. SAIC provides logistical support for MRAP vehicles for the Joint Program Office (JPO). We support interoperability testing, orchestrate transportation of the vehicles to theater, and deprocess in theater. We also support the MRAP Joint Logistics Integration (JLI) program, providing in -theater fielding and sustalnment of the entire MRAP fleet of vehicles, The MRAP programs require a strict delivery schedule on a high volume of vehicles while maintaining configuration management across multiple vehicle variants. 22 Service Offering EXHIBIT A SCOPE OF SERVICES • Supportability strategies • Logistics policy development • Supportability analyses • Technical data development • Logistics demonstration integration • Fielding planning • Total package fielding • Configuration management • Automated logistics tool development • Unique identification (UID) • Radio frequency identification (RFID) implementation • Warehouse and asset planning/operation • Property accountability • Equipment maintenance • Transportation planning • Knowledge management • Reset, planning, and management SAIC is a provider of integrated supply, procurement, and material handling/physical logistics services, including pre - expended bin, kitting and storefront management for the U.S. government. We purchase and deliver a wide variety of material, ranging from commercial products (facility maintenance repair and operations goods; defense equipment for hazardous materials, including chemical, biological, radiological, nuclear, high -yield explosive) to weapon system parts (aircraft, tactical/non-tactical/combat vehicles, and ships/submarines). We currently complete approximately one million purchase order line item transactions per year for our customers and are especially adept at locating sources of hard -to -obtain parts. Interoperability, Situational Awareness, Command & Control Table D-8: Interoperability, Situational Awareness, & Command & Control 23 EXHIBIT A SCOPE OF SERVICES Service Offering Description Wireless Networking (Design & Implementation, Radio Commonicatta • Engineering and operational expertise in public safety communications • Assessment, Infrastructure System Design, Engineering and implementation of secure voice, VOIP, video and high speed data and other communication. • Coordination across disciplines MOU's MAA's and other methods for cross -jurisdictional and inter -agency interoperability • SAIC uses Common Approach to Systems Engineering (CATSE), provides set standards & guidelines to perform system engineering • Incident Management for Security, Surveillance, Safety and Emergency Services • Subject matter experts in first responder tools to assess in real time emergency and incident awareness • Experience working with Sheriff, Fire Departments to name a few agencies in bringing technical solutions across agency to manage emergencies • Assessment, Infrastructure System Design , Engineering and implementation of secure voice, VOIP, video and high speed data • SAIC uses Common Approach to Systems Engineering (CATSE), provides set standards & guidelines to perform system engineering • Engineering and operational expertise in public safety communications • Provide assessment, Infrastructure System Design , Engineering and implementation of secure LMR systems. • Coordination across disciplines MOU's MAA's and other methods for cross -jurisdictional and inter -agency interoperability • SAIC uses Common Approach to Systems Engineering (CATSE), provides set standards & guidelines to perform system engineering 24 EXHIBIT A SCOPE OF SERVICES Service Offering Description SAIC provides subject matter experts to set up organizational structure and communications to establish emergency control centers • Experienced in tactical operations systems, firsthand experience with centers with the National Guard, as one • SAIC provides senior Program Management with intimate knowledge and experience with command and control equipment, software and other command center operations. 25 EXHIBIT B HOURLY LABOR RATES Hourly Rates To the extent that Client requests SAIC's assistance, the following positions and hourly rates shall apply. The fees for these services can be provided to Client on a fixed fee or time and materials basis plus reasonable non -labor expenses. Such non -labor expenses shall be invoiced to Client as follows: 1) Travel expenses including airfare and car rental shall be invoiced at cost, without mark-up; 2) Lodging and per diem incidentals shall be invoiced up to the per diem rate according to the GSA rates established at www.gsa.eov; 3) Mileage shall be invoiced at the federally published rate; 4) Field documents and other equipment/supplies shall be invoiced at cost, without mark-up and 5) other required non -labor expenses as may be applicable to the project and pre -approved by SAIC and Client. Homeland Security and Emergency Management Consulting/Planning Hourly Rates Subject Matter Expert $244.00 Executive Consultant / Planner / Engineer / Scientist / Assessor / Analyst $225.00 Principal Consultant / Planner / Engineer / Scientist / Assessor / Analyst $210.00 Senior Technical Specialist $205.00 Principal -in -Charge !Senior Program Manager $192.00 Project/Program Manager $175.00 Senior Public Assistance / Grant Management Consultant $175.00 Supervising Consultant / Planner / Engineer / Scientist / Assessor / Analyst $158.00 Senior Consultant/Planner / Engineer / Scientist / Assessor / Analyst $150.00 Public Assistance / Grant Management Consultant $150.00 Senior Planner / Engineer / Assessor /Scientist / Analyst $145.00 Senior Oracle DBA $138.00 Project Manager / Consultant / Planner / Engineer / Scientist l Assessor! Analyst III $135.00 Project Manager ! Consultant / Planner/ Engineer/Scientist / Assessor / Analyst 11 $125.00 Fire/HAZMAT Subject Matter Expert/Trainer $122.00 Consultant / Planner/ Engineer 1 Scientist / Assessor / Analyst 1 $115.00 Law Enforcement Subject Matter Expert/Trainer $110.00 System Administrator $105.00 Program Planner / Engineer / Scientist / Assessor / Analyst $100.00 Assistant Planner / Engineer / Scientist / Assessor / Analyst $95.00 Engineer / Consulting Aide $90.00 Oracle DBA $85.00 Project Control Specialist $83.00 Engineer 1 Planning Aide $80.00 Engineer / Analytical Aide $75.00 Service Center/Logistics Specialist $68.00 Research Assistant 11 $66.00 Administrative Specialist 111 $64.00 Help Desk Operator $62.00 Comm. Technician $57.00 26 EXHIBIT B HOURLY LABOR RATES Homeland Security and Emergency Management Consulting/Planning Hourly Rates ,�i011t1} r`stonnrv` es° Proposal Coordinator $53.00 Research Assistant $51.00 Administrative Specialist II $48.00 $44.00 Administrative S•ecialist I Debris Program Management Hourly Rates Ca egofy 1 W'Iy Rates Field Project Manager $95.00 GIS Operator $78.00 Deputy Field Project Manager $75.00 Operations Manager $70.00 Data Manager $65.00 Field Supervisor $65.00 Billing/Invoice Manager $65.00 Billing/invoice Analyst 560.00 Disposal Site Monitor $40.00 Collection Monitor $40.00 Citizen Drop -Off Site Monitor 540.00 Project Coordinator 535.00 Load Ticket Data Entry Clerk $35.00 Call Center Staff $35.00 27