HomeMy WebLinkAboutR2022-177 2022-08-08DocuSign Envelope ID: FEA01432-5010-4036-9BD6-F0D8CB197300
RESOLUTION NO. R2022-177
A Resolution of the City Council of the City of Pearland, Texas, awarding a
kennel cleaning services contract for the Shari D. Coleman Animal Shelter and
Adoption Center, to Ambassador Services, LLC, in the amount of $70,353.00
for the period of August 15, 2022 through August 14, 2023.
BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF PEARLAND, TEXAS:
Section 1. That competitive bids for kennel cleaning services have been reviewed and
tabulated.
Section 2. That the City Council hereby awards the bid to Ambassador Services, LLC, in
the amount of $70,353.00.
Section 3. The City Manager or his designee is hereby authorized to execute a contract
for kennel cleaning services.
PASSED, APPROVED and ADOPTED this the 8th day of August, A.D., 2022.
�DocuSigned by:
B4&1 Ab 15n2F-4 F �...
J. KEVIN COLE
MAYOR
ATTEST:
-DocuSigned by:
FV'OU/u(A,S 4.A.Ar
FRAN ES AGUILAR, TRMC, MMC
CITY SECRETARY
APPROVED AS TO FORM:
�DocuSigned by:
DAMTOKER
CITY ATTORNEY
DocuSign Envelope ID: 293AF2F6-8C85-46CA-B309-E25F34756339
City of Pearland
3519 Liberty Drive
Pearland, TX 77581
SERVICE CONTRACT NO. ITB 0522-15 Kennel Cleaning Services
THIS CONTRACT ("Contract") is entered into by and between the City of Pearland, a Texas home -
rule municipal corporation ("City") and Contractor ("Contractor"), and consisting of the following parts:
I. Summary of Contract Terms
II. Signatures
III. Standard Contractual Provisions
IV. Special Terms and Conditions
V. Additional Contract Attachments
I. Summary of Contract Terms.
Contractor:
Ambassador Services, LLC
11710 North Freeway, Suite 200
Houston, Texas 77060
Description of Services: Contractor will provide City of Pearland kennel cleaning services as needed,
in accordance with specifications of Bid 0522-15.
Contract Amount: $70,353
Effective Date: 8/8/2022
End Date: 8/7/2023
Renewals: 4
Resolution No/Bid No: R2022-177
II. Signatures
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Purchasing Officer
DocuSigned by: abui
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Date Title: CEO
8/17/2022 8:53 AMI' August 16.2022
*Signed by: Date
Superintendent/Manager
Director
Deputy/Assistant City Manager
City Manager
*City Contract Signature Authority:
Superintendent/Manager — up to $10,000
Director - $10,001 - $30,000
City Manager/Deputy/Assistant City Manager - $30,001 +
City Council Resolution over $50,000
Service Contract Standard Form
Approved as to Legal Form 6.28.2021
Page 1 of 7
DocuSign Envelope ID: 293AF2F6-8C85-46CA-B309-E25F34756339
III. Standard Contract Provisions
WHEREAS, Contractor has bid to provide Services ("Services") in response to Request for
Bid/Proposal or Quote No. ITB 0522-15 ("Solicitation"), which Solicitation includes the required
scope of work and all specifications and which Solicitation and the Contractor's bid or proposal
response, as applicable, are incorporated by reference in this Contract as Exhibits 1 and 2,
respectively, as if each were fully set out here in its entirety.
NOW, THEREFORE, City and Contractor agree as follows:
1. Scope. Contractor will provide Services in accordance with the attached Scope of Work, as
detailed in Attachment A, the content of which is incorporated by reference into this Contract
as if fully set out here in its entirety, and in accordance with Exhibit 2.
2. Term. This Contract is for one year, with performance commencing upon the effective date
or the date of issuance of the notice to proceed issued by the Contract Administrator or the
Purchasing Division, or upon the performance date listed in the notice to proceed, whichever
is later. The parties may mutually extend the Term of this Contract for up to 4 additional one-
year periods ("Option Period(s)"), provided, the parties do so by written amendment prior to
the expiration of the original term or the then -current Option Period. The City's extension
authorization must be executed by the City Manager or designee.
3. Compensation and Payment. This Contract is for an estimated amount of $70,353, subject to
approved extensions and changes. Payment will be made for Services completed and
accepted by the City within thirty (30) days of acceptance, subject to receipt of an acceptable
invoice. Contractor shall invoice no more frequently than once per month. All pricing must be
in accordance with the attached Bid/Pricing Schedule, as shown in Attachment B, the content
of which is incorporated, in its entirety, by reference into this Contract. Any amount not
expended during the initial term or any option period may, at the City's discretion, be allocated
for use in the next option period.
Invoices will be emailed to the following email address with a copy provided to the Contract
Administrator:
City of Pearland
Attn: Accounts Payable
Email: accountspayablepearlandtx.gov
4. Contract Administrator. The Contract Administrator designated by the City is responsible
for approval of all phases of performance and operations under this Contract, including
deductions for non-performance and authorizations for payment. The City's Contract
Administrator for this Contract is as follows:
Name: Kasie Christman
Department: Police Department
Phone: 281-997-4290
Email: KChristman@pearlandtx.gov
5. Insurance; Bonds.
(A) Before performance can begin under this Contract, the Contractor must deliver a
Certificate of Insurance ("COI"), as proof of the required insurance coverages, to the
City's Contract Administrator. Additionally, the COI must state that the City shall be
provided no less than thirty (30) days' advance written notice of cancellation, material
Service Contract Standard Form Page 2 of 7
Approved as to Legal Form 6.28.2021
DocuSign Envelope ID: 293AF2F6-8C85-46CA-B309-E25F34756339
change in coverage, or intent not to renew any of the policies. The City must be named
as an additional insured. The City Attorney must be given copies of all insurance
policies within ten (10) days of the City Manager or his designee's written request.
Insurance requirements are as stated in Attachment C, the entirety of which is
incorporated by reference into this Contract.
(B) Contractor shall provide any required payment bond, performance bond, or both, prior
to commencement of performance under this Contract. The terms, conditions, and
amounts of the bonds and appropriate surety information shall be included in the
RFB/RFP or as may be added to Attachment C, and such content, the entirety of
which, shall be incorporated into this Contract.
6. Purchase Release Order. For multiple -release purchases of Services provided by the
Contractor over a period of time, the City will exercise its right to specify time, place and
quantity of Services to be delivered in the following manner: the authorized City department
or division shall send to Contractor a purchase release order signed by an authorized agent
of the department or division. The purchase release order shall refer to this Contract, and
Services shall not be rendered until the Contractor receives the signed purchase release
order.
7. Inspection and Acceptance. City may inspect all Services and products supplied before
acceptance. Any Services or products that are provided but not accepted by the City must be
corrected or re -worked immediately at no charge to the City. If immediate correction or re-
working at no charge cannot be made by the Contractor, a replacement service may be
procured by the City on the open market and any costs incurred, including additional costs
over the item's bid/proposal price, shall be paid by the Contractor within thirty (30) days of
receipt of City's invoice.
8. Warranty.
(A) The Contractor warrants that all products supplied under this Contract are new, quality
items that are free from defects, fit for their intended purpose, and of good material and
workmanship. The Contractor warrants that it has clear title to the products and that
the products are free of liens or encumbrances.
(B) In addition, the products purchased under this Contract shall be warranted by the
Contractor or, if indicated in Attachment D by the manufacturer, for the period stated
therein. Attachment D, the entirety of which, is attached to this is incorporated into this
Contract.
(C) Contractor warrants that all Services will be performed in accordance with the standard
of care used by similarly situated contractors performing similar services.
9. Quality/Quantity Adjustments. Any Service quantities indicated on the Bid/Pricing Schedule
are estimates only and do not obligate the City to order or accept more than the City's actual
requirements nor do the estimates restrict the City from ordering less than its actual needs
during the term of the Contract including any Option Period. Substitutions and deviations from
the City's product requirements or specifications are prohibited without the prior written
approval of the Contract Administrator.
10. Non -Appropriation. The continuation of this Contract after the close of any fiscal year ofthe
City, which fiscal year ends on September 30th annually, is subject to appropriations and
budget approval specifically covering this Contract as an expenditure in said budget, and it is
within the sole discretion of the City's City Council to determine whether or not to fund this
Service Contract Standard Form Page 3 of 7
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DocuSign Envelope ID: 293AF2F6-8C85-46CA-B309-E25F34756339
Contract. The City does not represent that this budget item will be adopted, as said
determination is within the City Council's sole discretion when adopting each budget.
11. Independent Contractor. Contractor shall perform all work required by this Contract as an
independent contractor and will furnish such Services in its own manner and method, and
under no circumstances or conditions will any agent, servant or employee of the Contractor
be considered an employee of the City.
12. Subcontractors. In performing the Services, the Contractor will not enter into subcontracts
or utilize the services of subcontractors unless the subcontractors were identified in the
bid/quote/proposal or approved by the Contract Administrator.
13. Amendments. This Contract may be amended or modified only in writing and executed by
authorized representatives of both parties.
14. Waiver. No waiver by either party of any breach of any term or condition of this Contract
waives any subsequent breach of the same.
15. Taxes. The Contractor covenants to pay payroll taxes, Medicare taxes, FICA taxes,
unemployment taxes and all other applicable taxes. Upon request, the City Manager shall be
provided proof of payment of these taxes within 15 days of such request.
16. Notice. Any notice required under this Contract must be given by hand delivery, or certified
mail, postage prepaid, and is deemed received on the day hand -delivered or on the third day
after postmark if sent by certified mail. Notice must be sent as follows:
IF TO CITY:
City of Pearland
Attn: Purchasing
Address: 3519 Liberty Dr.
Pearland, Texas 77581
Phone: 281-652-1600
IF TO CONTRACTOR:
Ambassador Services,
LLC Attn: John Kissamis
Title:
Phone:
17. Liability and Indemnity. ANY PROVISION OF ANY ATTACHED CONTRACT
DOCUMENT THAT LIMITS THE CONTRACTOR'S LIABILITY TO THE CITY OR
RELEASES THE CONTRACTOR FROM LIABILITY TO THE CITY FOR ACTUAL OR
COMPENSATORY DAMAGES, LOSS, OR COSTS ARISING FROM THE
PERFORMANCE OF THIS CONTRACTOR THAT PROVIDES FOR CONTRACTUAL
INDEMNITY BY ONE PARTY TO THE OTHER PARTY TO THIS CONTRACT IS NOT
APPLICABLE OR EFFECTIVE UNDER THIS CONTRACT. EXCEPT WHERE AN
ADDITIONAL CONTRACT DOCUMENT PROVIDED BY THE CITY PROVIDES
OTHERWISE, EACH PARTY TO THIS CONTRACT IS RESPONSIBLE FOR
DEFENDING AGAINST AND LIABLE FOR PAYING ANY CLAIM, SUIT, OR
JUDGMENT FOR DAMAGES, LOSS, OR COSTS ARISING FROM THAT PARTY'S
NEGLIGENT ACTS OR OMISSIONS IN THE PERFORMANCE OF
Service Contract Standard Form
Approved as to Legal Form 6.28.2021
Page 4 of 7
DocuSign Envelope ID: 293AF2F6-8C85-46CA-B309-E25F34756339
THIS CONTRACT IN ACCORDANCE WITH APPLICABLE LAW. THIS PROVISION
DOES NOT AFFECT THE RIGHT OF EITHER PARTY TO THIS CONTRACT WHO
IS SUED BY A THIRD PARTY FOR ACTS OR OMISSIONS ARISING FROM THIS
CONTRACT TO BRING IN THE OTHER PARTY TO THIS CONTRACT AS A THIRD -
PARTY DEFENDANT AS ALLOWED BY LAW.
18. Dispute Resolution Procedures. The Contractor and City desire an expeditious means to
resolve any disputes that may arise between them regarding this Contract. If either party
disputes any matter relating to this Contract, the parties agree to try in good faith, before
bringing any legal action, to settle the dispute by submitting the matter to mediation before a
third party who will be selected by agreement of the parties. The parties will each pay one-half
of the mediator's fees.
19. Attorney's Fees. Should either party to this Contract bring suit against the other party for
breach of contract or for any other cause relating to this Contract, neither party will seek or be
entitled to an award of attorney's fees or other costs relating to the suit.
20. Termination.
(A) City Termination for Convenience. Under this paragraph, the City may terminate this
Contract during its term at any time for the City's own convenience where the
Contractor is not in default by giving written notice to Contractor. If the City terminates
this Contract under this paragraph, the City will pay the Contractor for all services
rendered in accordance with this Contract to the date of termination.
(B) Termination for Default. Either party to this Contract may terminate this Contract as
provided in this paragraph if the other party fails to comply with its terms. The party
alleging the default shall provide the other party notice of the default in writing citing the
terms of the Contract that have been breached and what action the defaulting party must
take to cure the default. If the party in default fails to cure the default as specified in the
notice, the party giving the notice of default may terminate this Contract by written notice
to the other party, specifying the date of termination. Termination of this Contract
pursuant this paragraph does not affect the right of either party to seek remedies for
breach of the Contract as allowed by law, including any damages or costs suffered by
either party.
21. Owner's Manual and Preventative Maintenance. Contractor agrees to provide a copy of the
owner's manual and/or preventative maintenance guidelines or instructions if available for any
equipment purchased by the City pursuant to this Contract. Contractor must provide such
documentation upon delivery of such equipment and prior to receipt of the final payment by
the City.
22. Limitation of Liability. The City's maximum liability under this Contract is limited to the total
amount of compensation listed in this Contract. In no event shall the City be liable for
incidental, consequential or special damages.
23. Assignment. No assignment of this Contract by the Contractor, or of any right or interest
contained herein, is effective unless the City Manager first gives written consent to such
assignment. The performance of this Contract by the Contractor is of the essence of this
Contract, and the City Manager's right to withhold consent to such assignment is within the
sole discretion of the City Manager on any ground whatsoever.
24. Severability. Each provision of this Contract is considered to be severable and, if, for any
reason, any provision or part of this Contract is determined to be invalid and contrary to
Service Contract Standard Form Page 5 of 7
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DocuSign Envelope ID: 293AF2F6-8C85-46CA-B309-E25F34756339
applicable law, such invalidity shall not impair the operation of nor affect those portions of this
Contract that are valid, but this Contract shall be construed and enforced in all respects as if
the invalid or unenforceable provision or part had been omitted.
25. Order of Precedence. In the event of any conflicts or inconsistencies between this Contract,
its attachments, and exhibits, such conflicts and inconsistencies will be resolved by reference
to the documents in the following order of priority:
A. this Contract (excluding attachments and exhibits);
B. its attachments;
C. the bid solicitation document including any addenda (Exhibit 1); then,
D. the Contractor's bid response (Exhibit 2).
26. Certificate of Interested Parties. Contractor agrees to comply with Texas Government Code
Section 2252.908, as it may be amended, and to complete Form 1295 "Certificate of
Interested Parties" as part of this Contract if required by said statute for items approved by
the City Council.
27. Governing Law. Contractor agrees to comply with all federal, Texas, and City laws in the
performance of this Contract. The applicable law for any legal disputes arising out of this
Contract is the law of the State of Texas, and such form and venue for such disputes is the
appropriate district, county, or justice court in and for Brazoria County, Texas.
28. H.B. 89. In accordance with Chapter 2270 of the Texas Government Code, the signatory
executing this contract on behalf of company verifies that the company does not boycott Israel
and will not boycott Israel during the term of this contract. This clause is subject to companies
with ten or more full time employees and the contract value is $100,000 or more that is to be
paid wholly or partially with public funds of the governmental entity.
29. Public Information Act Requirements. This paragraph applies only to Contracts that have
a stated expenditure of at least $1,000,000 or that result in the expenditure of at least
$1,000,000 by the City. The requirements of Subchapter J, Chapter 552, Government Code,
regarding certain entities requirement to provide contracting information to governmental
bodies in connection with a public information request, may apply to this contract and the
Contractor agrees that the contract can be terminated if the Contractor knowingly or
intentionally fails to comply with a requirement of that subchapter.
30. Entire Agreement. This Contract constitutes the entire agreement between the parties
concerning the subject matter of this Contract and supersedes all prior negotiations,
arrangements, agreements, and understandings, either oral or written, between the parties.
IV. Special Terms and Conditions.
V. Additional Contract Documents
Attached and Incorporated by Reference:
Attachment A: Scope of Work
Attachment B: Bid/Pricing Schedule
Attachment C: Insurance and Bond Requirements
Attachment D: Warranty Requirements
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Approved as to Legal Form 6.28.2021
DocuSign Envelope ID: 293AF2F6-8C85-46CA-B309-E25F34756339
Incorporated by Reference Only:
Exhibit 1: RFB/RFP/Quote No.ITB 0522-15
Exhibit 2: Contractor's Bid/Proposal Response
Service Contract Standard Form
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DocuSign Envelope ID: 293AF2F6-8C85-46CA-B309-E25F34756339
ATTACHMENT A - SCOPE OF WORK
Scope of services provided shall consist of
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ATTACHMENT B - BID/PRICING SCHEDULE
DocuSign Envelope ID: 293AF2F6-8C85-46CA-B309-E25F34756339
Attachment C
City of Pearland
3519 Liberty Drive
Pearland, TX 77581
Purchasing Department
281.652.1775
ebids(≥pearlandtx.gov
Contractor Insurance Requirements & Agreement
Contractors performing work on City property or public right-of-way for the City of Pearland shall provide the City a
certificate of insurance or a copy of their insurance policy(s) evidencing the coverages and coverage provisions
identified herein. Contractors shall provide the City evidence that all subcontractors performing work on the project
have the same types and amounts of coverages as required herein or that the subcontractors are included under the
contractor's policy.
All insurance companies and coverages must be authorized by the Texas Department of Insurance to transact
business in the State of Texas and must be acceptable to the City of Pearland.
Listed below are the types and amounts of insurances required. The City reserves the right to amend or require
additional types and amounts of coverages or provisions depending on the nature of the work.
TYPE OF INSURANCE
AMOUNT OF INSURANCE
PROVISIONS
1.
Workers' Compensation
Employers' Liability (WC)
Statutory Limits
$1,000,000 per occurrence
For WC, CGL, and BAL, the City is
to be provided a WAIVER OF
SUBROGATION.
CGL and BAL, City to be listed as
additional insured and provided 30 -
day notice of cancellation or material
change in coverage.
WC, CGL and BAL, City shall be
provided 30 -day notice of
cancellation or material change in
coverage.
CGL will include a non-contributory
addendum.
2.
Commercial General (Public)
Liability (CGL) to include coverage
for:
a) Premises/Operations
b) Products/Completed
Operations
c) Independent Contractors
d) Personal Injury
e) Contractual Liability
Personal Injury - $1,000,000 per
person; Property Damage -
$1,000,000 per occurrence;
General Aggregate - $2,000,000
3.
Business Auto Liability (BAL) to
include coverage for:
a) Owned/Leased vehicles
b) Non -owned vehicles
c) Hired vehicles
Combined Single Limit -
$1,000,000
f the contract involves a professional service, the contractor will also be required to provide the City with professional
liability insurance in an amount of at least $1,000,000.
Certificate of Insurance forms may be emailed to: Purchasing Department at ebids(c�pearlandtx.gov. Questions
regarding required insurance should be directed to City of Pearland Purchasing Department, at
ebids(Dearlandtx.gov.
This form must be signed and returned with your bid/quotation. You are stating that you do have the required
insurance and if selected to perform work for the City, will provide a certificate of insurance, and a copy of
insurance policy with the above requirements to the City. A purchase order will not be issued without
evidence of required insurance.
Agreement
I agree to provide the above described insurance coverages within 10 working days if selected to perform work for
the City of Pearland. I also agree to provide the City evidence of insurance coverage on any and all subcontractors
performing work on the project.
Project/Bid #ITB 0522-15
Company: AMBASSADOR S
Signature and Printed Name.
DocuSign Envelope ID: 293AF2F6-8C85-46CA-B309-E25F34756339
ATTACHMENT D - WARRANTY
Services shall conform to the proposed specifications and all warranties as stated in the Uniform
Commercial Code and be free from all defects in material, workmanship and title.
DocuSign Envelope ID: 293AF2F6-8C85-46CA-B309-E25F34756339
City of Pearland
Purchasing Department
3519 Liberty Drive
Pearland, TX 77581
Phone 281.652.1767 — Fax 281.652.1738
Email: ebids a pearlandtx.gov
VENDOR
APPLICATION
1. General Information: Persons or Businesses interested in being included on a City of Pearland Vendor List must submit
this application along with a completed W-9 form to the Purchasing Department. It is the vendor's responsibility to notify
the Purchasing Department of any change to the information supplied on this application.
It is the vendor's responsibility to request bid invitations. Bid Invitations with expenditure in excess of $50,000 are
advertised in a Pearland, Texas newspaper. Vendors will remain on the vendor list as long as bid requests are returned
containing price quotes or request to remain on the list. The City reserves the right to remove a supplier from our
vendor list for failure to respond to bid requests, failure to deliver merchandise within promised time, or delivery of sub-
standard merchandise or services.
It is strongly recommended that vendors register as a supplier with the City of Pearland's e -bidding website in addition
to filling out this application. The site may be reached at: https://pearland.ionwave.net. Once registered, you will be
notified of any bid opportunities available based upon the commodity/service that you provide.
2. Date:08/11/2022
3. Applicant's Name and Mailing Address for Bids and POs
3.1 Mailing Address for Payments (if different from item 3.)
Ambassador Services, LLC
11710 North Freeway, Suite 200
Houston, TX 77060
Contact: John Kissamis
Contact: Accounts Receivable
Tel: 713-265-7220
Tel: 281-727-0117
Fax:
Fax:
Email: john.kissamis@ambassadorusa.com
Email: invoicing@ambassadorusa.com
4. Type of Organization (Check One): [ ] Individual [ ] Partnership [ ] Non -Profit [x] Corporation, State of Inc.
W-9 Information: Federal I.D. # 74-3229588 or Social Security #
How Long in Present Business: 9 years
5. Type of Business: [ ] Manufacturer [ ] Factory Representative [ ] Wholesale Dealer [ ] Retail Dealer
[ ] Distributor [ ] Construction [ ] Unlimited Contractor [ ] Limited Contractor [x] Other
DocuSign Envelope ID: 293AF2F6-8C85-46CA-B309-E25F34756339
Form
W-0
(Rev. October 2018)
Department of the Treasury
Internal Revenue Service
Request for Taxpayer
Identification Number and Certification
► Go to www.bs.gov/FonnW9 for instructions and the latest information.
Give Form to the
requester. Do not
send to the IRS.
M
m
e
0
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a1
a
N
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1 Name (as shown on your Income tax return). Name Is required on this line; do not leave this line blank.
Ambassador Services, LLC.
2 Business name/disregarded entity name, if different from above
3 Check appropriate box for federal tax classification of the person whose name is entered on line 1. Check only one of the
following seven boxes.
❑ IndividuaVsole proprietor or
single -member LLC
[]✓ Limited liability company. Enter the tax classification (C C corporation, S=S corporation, P=Partnership) f• S
Note: Check the appropriate box in the line above for the tax classification of the single -member owner. Do not check
LLC If the LLC Is classified as a single -member LLC that is disregarded from the owner unless the owner of the LLC is
another LLC that Is not disregarded from the owner for U.S. federal tax purposes. Otherwise, a single -member LLC that
is disregarded from the owner should check the appropriate box for the tax classification of its owner.
❑ Other (see instructions) D
❑ C Corporation 0 S Corporation 0 Partnership 0 Trust/estate
4 Exemptions (codes apply only to
certain entities, not Individuals; see
instructions on page 3):
Exempt payee code (if any)
Exemption from FATCA reporting
code (if any)
(,,PUss baomunto aWntelna louts dskl» IAS.)
5 Address (number, street, and apt. or suite no.) See Instructions.
11710 North Freeway, Suite 200
6 City, state, and ZIP code
Houston, TX 77060
7 Ust account numbers) here (optional)
Requester's name and address (optional)
Part .I
Taxpayer Identification Number (TIN)
Enter your TIN in the appropriate box. The TIN provided must match the name given on line 1 to avoid
backup withholding. For individuals, this Is generally your social security number (SSN). However, for a
resident alien, sole proprietor, or disregarded entity, see the instructions for Part I, later. For other
entities, it is your employer identification number (EIN). If you do not have a number, see How to get a
77N, later.
Note: If the account is in more than one name, see the instructions for line 1. Also see What Name and
Number To Give the Requester for guidelines on whose number to enter.
Peril!!
I Certification
Social security number
or
Employer Identification number
7 4
3
2
2
9
5
8
8
Under penalties of perjury, I certify that:
1. The number shown on this form is my correct taxpayer identification number (or I am waiting for a number to be issued to me); and
2. I am not subject to backup withholding because: (a) I am exempt from backup withholding, or (b) I have not been notified by the internal Revenue
Service (IRS) that I am subject to backup withholding as a result of a failure to report all interest or dividends, or (c) the IRS has notified me that I am
no longer subject to backup withholding; and
3. I am a U.S. citizen or other U.S. person (defined
4. The FATCA code(s) entered on this form ( f: dica ' that I am exempt from FATCA reporting is correct.
Certification instructions. You must cross o
you have failed to report all interest and d'
acquisition or abandonment of secured pro
other than interest and dividends, you are
Sign
Here
Signature of
U.S. person to.
General Instructions
Section references are to the Inte •r enue Code unless otherwise
noted.
Future developments. For the la information about developments
related to Form W-9 and its instructions, such as legislation enacted
after they were published, go to www.irs.gov/FormW9.
e if you have been notified by the IRS that you are currently subject to backup withholding because
r tax return. For real estate transactions, item 2 does not apply. For mortgage interest paid,
tion of debt, contributions to an individual retirement arrangement (IRA), and generally, payments
sign the certification, but you must provide your correct TIN. See the instructions for Part II, later.
Date v 10/26/2021
Purpose of Form
An individual or entity (Form W-9 requester) who is required to file an
information return with the IRS must obtain your correct taxpayer
Identification number (TIN) which may be your social security number
(SSN), individual taxpayer identification number (iTI, adoption
taxpayer identification number (AT1N), or employer identification number
(EN), to report on an information return the amount paid to you, or other
amount reportable on an information return. Examples of information
returns include, but are not limited to, the following.
• Form 1099-INT (interest earned or paid)
• Form 1099-DIV (dividends, including those from stocks or mutual
funds)
• Form 1099-MISC (various types of income, prizes, awards, or gross
proceeds)
• Form 1099-B (stock or mutual fund sales and certain other
transactions by brokers)
• Form 1099-S (proceeds from real estate transactions)
• Form 1099-K (merchant card and third party network transactions)
• Form 1098 (home mortgage Interest), 1098-E (student loan interest),
1098-T (tuition)
• Form 1099-C (canceled debt)
• Form 1099-A (acquisition or abandonment of secured property)
Use Form W-9 only if you are a U.S. person (including a resident
alien), to provide your correct TIN.
If you do not return Form W-9 to the requester with a 77N, you might
be subject to backup withholding. See What is backup withholding,
later.
Cat. No. 10231X
Form W-9 (Rev. 10-2018)
DocuSign Envelope ID: 293AF2F6-8C85-46CA-B309-E25F34756339
Form W-9 (Rev. 12-2014)
Paget
Note. If you are a U.S. person and a requester gives you a form other than Form
W-9 to request your TIN, you must use the requester's form if it is substantially
similar to this Form W-9.
Definition of a U.S. person. For federal tax purposes, you are considered a U.S.
person if you are:
• An Individual who is a U.S. citizen or U.S. resident alien;
• A partnership, corporation, company, or association created or organized In the
United States or under the laws of the United States;
• An estate (other than a foreign estate); or
• A domestic trust (as defined in Regulations section 301.7701-7).
Special rules for partnerships. Partnerships that conduct a trade or business in
the United States are generally required to pay a withholding tax under section
1446 on any foreign partners' share of effectively connected taxable income from
such business. Further, in certain cases where a Form W-9 has not been received,
the rules under section 1446 require a partnership to presume that a partner is a
foreign person, and pay the section 1446 withholding tax. Therefore, if you are a
U.S. person that is a partner in a partnership conducting a trade or business in the
United States, provide Form W-9 to the partnership to establish your U.S. status
and avoid section 1446 withholding on your share of partnership income.
In the cases below, the following person must give Form W-9 to the partnership
for purposes of establishing its U.S. status and avoiding withholding on its
allocable share of net income from the partnership conducting a trade or business
in the United States:
• In the case of a disregarded entity with a U.S. owner, the U.S. owner of the
disregarded entity and not the entity;
• in the case of a grantor trust with a U.S. grantor or other U.S. owner, generally,
the U.S. grantor or other U.S. owner of the grantor trust and not the trust; and
• In the case of a U.S. trust (other than a grantor trust), the U.S. trust (other than a
grantor trust) and not the beneficiaries of the trust.
Foreign person. If you are a foreign person or the U.S. branch of a foreign bank
that has elected to be treated as a U.S. person, do not use Form W-9. Instead, use
the appropriate Form W-8 or Form 8233 (see Publication 515, Withholding of Tax
on Nonresident Aliens and Foreign Entities).
Nonresident alien who becomes a resident alien. Generally, only a nonresident
alien individual may use the terms of a tax treaty to reduce or eliminate U.S. tax on
certain types of income. However, most tax treaties contain a provision known as
a "saving clause." Exceptions specified in the saving clause may permit an
exemption from tax to continue for certain types of income even after the payee
has otherwise become a U.S. resident alien for tax purposes.
If you are a U.S. resident alien who is relying on an exception contained in the
saving clause of a tax treaty to claim an exemption from U.S. tax on certain types
of income, you must attach a statement to Form W-9 that specifies the following
five Items:
1. The treaty country. Generally, this must be the same treaty under which you
claimed exemption from tax as a nonresident alien.
2. The treaty article addressing the income.
3. The article number (or location) In the tax treaty that contains the saving
clause and its exceptions.
4. The type and amount of income that qualifies for the exemption from tax.
5. Sufficient facts to justify the exemption from tax under the terms of the treaty
article.
Example. Article 20 of the U.S.-China income tax treaty allows an exemption
from tax for scholarship Income received by a Chinese student temporarily present
in the United States. Under U.S. law, this student will become a resident alien for
tax purposes if his or her stay In the United States exceeds 5 calendar years.
However, paragraph 2 of the first Protocol to the U.S.-China treaty (dated April 30,
1984) allows the provisions of Article 20 to continue to apply even after the
Chinese student becomes a resident alien of the United States. A Chinese student
who qualifies for this exception (under paragraph 2 of the first protocol) and is
relying on this exception to claim an exemption from tax on his or her scholarship
or fellowship income would attach to Form W-9 a statement that includes the
information described above to support that exemption.
If you are a nonresident alien or a foreign entity, give the requester the
appropriate completed Form W-8 or Form 8233.
Backup Withholding
What is backup withholding? Persons making certain payments to you must
under certain conditions withhold and pay to the IRS 28% of such payments. This
Is called "backup withholding? Payments that may be subject to backup
withholding Include Interest, tax-exempt interest, dividends, broker and barter
exchange transactions, rents, royalties, nonemployee pay, payments made in
settlement of payment card and third party network transactions, and certain
payments from fishing boat operators. Real estate transactions are not subject to
backup withholding.
You will not be subject to backup withholding on payments you receive If you
give the requester your correct TIN, make the proper certifications, and report all
your taxable interest and dividends on your tax return.
Payments you receive will be subject to backup withholding If:
1. You do not furnish your TIN to the requester,
2. You do not certify your TIN when required (see the Part II instructions on page
3 for details),
3. The IRS tells the requester that you furnished an Incorrect TIN,
4. The IRS tells you that you are subject to backup withholding because you did
not report a0 your interest and dividends on your tax return (for reportable interest
and dividends only), or
5. You do not certify to the requester that you are not subject to backup
withholding under 4 above (for reportable interest and dividend accounts opened
after 1983 only).
Certain payees and payments are exempt from backup withholding. See Exempt
payee code on page 3 and the separate Instructions for the Requester of Form
W-9 for more information.
Also see Special rules for partnerships above.
What is FATCA reporting?
The Foreign Account Tax Compliance Act (FATCA) requires a participating foreign
financial institution to report all United States account holders that are specified
United States persons. Certain payees are exempt from FATCA reporting. See
Exemption from FATCA reporting code on page 3 and the instructions for the
Requester of Form W-9 for more information.
Updating Your Information
You must provide updated information to any person to whom you claimed to be
an exempt payee if you are no longer an exempt payee and anticipate receiving
reportable payments in the future from this person. For example, you may need to
provide updated information if you are a C corporation that elects to be an S
corporation, or if you no longer are tax exempt. In addition, you must furnish a new
Form W-9 if the name or TIN changes for the account; for example, if the grantor
of a grantor trust dies.
Penalties
Failure to furnish TIN. If you fail to furnish your correct TIN to a requester, you are
subject to a penalty of $50 for each such failure unless your failure is due to
reasonable cause and not to willful neglect.
Civil penalty for false information with respect to withholding. If you make a
false statement with no reasonable basis that results in no backup withholding,
you are subject to a $500 penalty.
Criminal penalty for falsifying information. Willfully falsifying certifications or
affirmations may subject you to criminal penalties including fines and/or
imprisonment.
Misuse of TINs. If the requester discloses or uses TI Ns in violation of federal law,
the requester may be subject to civil and criminal penalties.
Specific Instructions
Line 1
You must enter one of the following on this line; do not leave this line blank. The
name should match the name on your tax return.
ff this Form W-9 is for a joint account, list first, and then circle, the name of the
person or entity whose number you entered in Part I of Form W-9.
a. Individual Generally, enter the name shown on your tax return. If you have
changed your last name without informing the Social Security Administration (SSA)
of the name change, enter your first name, the last name as shown on your social
security card, and your new last name.
Note. 'TIN applicant Enter your individual name as It was entered on your Form
W-7 application, line 1 a. This should also be the same as the name you entered on
the Form 1040/1040A/1040EZ you filed with your application.
b. Sole proprietor or single -member LLC. Enter your individual name as
shown on your 1040/1040A/1040EZ on line 1. You may enter your business, trade,
or °doing business as" (DBA) name on line 2.
c. Partnership, LLC that is not a single -member LLC, C Corporation, or S
Corporation. Enter the entity's name as shown on the entity's tax return on line 1
and any business, trade, or DBA name on line 2.
d. Other entities. Enter your name as shown on required U.S. federal tax
documents on line 1. This name should match the name shown on the charter or
other legal document creating the entity. You may enter any business, trade, or
DBA name on line 2.
e. Disregarded entity. For U.S. federal tax purposes, an entity that is
disregarded as an entity separate from its owner is treated as a "disregarded
entity." See Regulations section 301.7701-2(cx2)Qim). Enter the owner's name on
One 1. The name of the entity entered on line 1 should never be a disregarded
entity. The name on line 1 should be the name shown on the income tax return on
which the income should be reported. For example, if a foreign LLC that is treated
as a disregarded entity for U.S. federal tax purposes has a single owner that is a
U.S. person, the U.S. owner's name is required to be provided on line 1. If the
direct owner of the entity is also a disregarded entity, enter the first owner that is
not disregarded for federal tax purposes. Enter the disregarded entity's name on
line 2, "Business name/disregarded entity name." If the owner of the disregarded
entity Is a foreign person, the owner must complete an appropriate Form W-8
Instead of a Form W-9. This Is the case even if the foreign person has a U.S. TIN.
DocuSign Envelope ID: 293AF2F6-8C85-46CA-B309-E25F34756339
Form W-9 (Rev. 12-2014)
Page 3
Line 2
If you have a business name, trade name, DBA name, or disregarded entity name,
you may enter it on line 2.
Line 3
Check the appropriate box in line 3 for the U.S. federal tax classification of the
person whose name is entered on line 1. Check only one box in line 3.
Limited Liability Company (LLC). If the name on line 1 is an LLC treated as a
partnership for U.S. federal tax purposes, check the "Limited Liability Company"
box and enter "P" in the space provided. If the LLC has filed Form 8832 or 2553 to
be taxed as a corporation, check the "Limited Liability Company" box and in the
space provided enter "C" for C corporation or "S" for S corporation. If it is a
single -member LLC that is a disregarded entity, do not check the "Limited Liability
Company" box; instead check the first box in line 3 Individual/sole proprietor or
single -member LLC."
Line 4, Exemptions
If you are exempt from backup withholding and/or FATCA reporting, enter in the
appropriate space in line 4 any code(s) that may apply to you.
Exempt payee code.
• Generally, individuals (including sole proprietors) are not exempt from backup
withholding.
• Except as provided below, corporations are exempt from backup withholding
for certain payments, including interest and dividends.
• Corporations are not exempt from backup withholding for payments made in
settlement of payment card or third party network transactions.
• Corporations are not exempt from backup withholding with respect to attorneys'
fees or gross proceeds paid to attorneys, and corporations that provide medical or
health care services are not exempt with respect to payments reportable on Form
1099-MISC.
The following codes identify payees that are exempt from backup withholding.
Enter the appropriate code in the space in line 4.
1 —An organization exempt from tax under section 501(a), any IRA, or a
custodial account under section 403(b)(7) if the account satisfies the requirements
of section 401(0(2)
2 —The United States or any of its agencies or instrumentalities
3—A state, the District of Columbia, a U.S. commonwealth or possession, or
any of their political subdivisions or instrumentalities
4—A foreign government or any of its political subdivisions, agencies, or
instrumentalities
5—A corporation
6—A dealer in securities or commodities required to register in the United
States, the District of Columbia, or a U.S. commonwealth or possession
7—A futures commission merchant registered with the Commodity Futures
Trading Commission
8—A real estate investment trust
9 —An entity registered at all times during the tax year under the Investment
Company Act of 1940
10—A common trust fund operated by a bank under section 584(a)
11—A financial institution
12—A middleman known in the investment community as a nominee or
custodian
13—A trust exempt from tax under section 664 or described in section 4947
The following chart shows types of payments that may be exempt from backup
withholding. The chart applies to the exempt payees listed above, 1 through 13.
IF the payment is for ...
THEN the payment is exempt for ...
Interest and dividend payments
All exempt payees except
for 7
Broker transactions
Exempt payees 1 through 4 and 6
through 11 and all C corporations. S
corporations must not enter an exempt
payee code because they are exempt
only for sales of noncovered securities
acquired prior to 2012.
Barter exchange transactions and
patronage dividends
Exempt payees 1 through 4
Payments over $600 required to be
reported and direct sales over $5,0001
Generally, exempt payees
1 through SZ
Payments made in settlement of
payment card or third party network
transactions
Exempt payees 1 through 4
See Form 1099-MISC, Miscellaneous Income, and its instructions.
'However, the following payments made to a corporation and reportable on Form
1099-MISC are not exempt from backup withholding: medical and health care
payments, attorneys' fees, gross proceeds paid to an attorney reportable under
section 6045(0, and payments for services paid by a federal executive agency.
Exemption from FATCA reporting code. The following codes Identify payees
that are exempt from reporting under FATCA. These codes apply to persons
submitting this form for accounts maintained outside of the United States by
certain foreign financial institutions. Therefore, If you are only submitting this form
for an account you hold In the United States, you may leave this field blank.
Consult with the person requesting this form if you are uncertain if the financial
institution is subject to these requirements. A requester may indicate that a code is
not required by providing you with a Form W-9 with "Not Applicable" (or any
similar indication) written or printed on the line for a FATCA exemption code.
A —An organization exempt from tax under section 501(a) or any individual
retirement plan as defined in section 7701(a)(37)
B —The United States or any of its agencies or instrumentalities
C —A state, the District of Columbia, a U.S. commonwealth or possession, or
any of their political subdivisions or instrumentalities
D —A corporation the stock of which is regularly traded on one or more
established securities markets, as described in Regulations section
1.1472-1(c)(1)()
E —A corporation that is a member of the same expanded affiliated group as a
corporation described in Regulations section 1.1472-1(c)(1)()
F —A dealer in securities, commodities, or derivative financial instruments
(including notional principal contracts, futures, forwards, and options) that is
registered as such under the laws of the United States or any state
G —A real estate investment trust
H —A regulated investment company as defined in section 851 or an entity
registered at all times during the tax year under the Investment Company Act of
1940
I —A common trust fund as defined in section 584(a)
J —A bank as defined in section 581
K —A broker
L —A trust exempt from tax under section 664 or described in section 4947(a)(1)
M —A tax exempt trust under a section 403(b) plan or section 457(g) plan
Note. You may wish to consult with the financial institution requesting this form to
determine whether the FATCA code and/or exempt payee code should be
completed.
Line 5
Enter your address (number, street, and apartment or suite number). This is where
the requester of this Form W-9 will mail your information returns.
Line 6
Enter your city, state, and ZIP code.
Part I. Taxpayer Identification Number (TIN)
Enter your TIN in the appropriate box. If you are a resident alien and you do not
have and are not eligible to get an SSN, your TIN is your IRS individual taxpayer
identification number (i11N). Enter it in the social security number box. If you do not
have an MN, see How to get a TIN below.
If you are a sole proprietor and you have an EIN, you may enter either your SSN
or EIN. However, the IRS prefers that you use your SSN.
If you are a single -member LLC that is disregarded as an entity separate from its
owner (see Limited Liability Company (LLC) on this page), enter the owner's SSN
(or EIN, if the owner has one). Do not enter the disregarded entity's EIN. if the LLC
is classified as a corporation or partnership, enter the entity's EIN.
Note. See the chart on page 4 for further clarification of name and TIN
combinations.
How to get a TIN. If you do not have a TIN, apply for one immediately. To apply
for an SSN, get Form SS -5, Application for a Social Security Card, from your local
SSA office or get this form online at www.ssa.gov. You may also get this form by
calling 1-800-772-1213. Use Form W-7, Application for IRS Individual Taxpayer
Identification Number, to apply for an MN, or Form SS -4, Application for Employer
identification Number, to apply for an EIN. You can apply for an EIN online by
accessing the IRS website at wwwirs.gov/businesses and clicking on Employer
Identification Number (EIN) under Starting a Business. You can get Forms W-7 and
SS -4 from the IRS by visiting IRS.gov or by calling 1 -800 -TAX -FORM
(1-800-829-3676).
If you are asked to complete Form W-9 but do not have a TIN, apply for a TIN
and write "Applied For in the space for the TIN, sign and date the form, and give it
to the requester. For Interest and dividend payments, and certain payments made
with respect to readily tradable instruments, generally you will have 60 days to get
a TIN and give it to the requester before you are subject to backup withholding on
payments. The 60 -day rule does not apply to other types of payments. You will be
subject to backup withholding on all such payments until you provide your TIN to
the requester.
Note. Entering "Applied For" means that you have already applied for a TIN or that
you Intend to apply for one soon.
Caution: A disregarded U.S. entity that has a foreign owner must use the
appropriate Form W-8.
DocuSign Envelope ID: 293AF2F6-8C85-46CA-B309-E25F34756339
Form W-9 (Rev. 12-2014)
Page 4
Part II. Certification
To establish to the withholding agent that you are a U.S. person, or resident alien,
sign Form W-9. You may be requested to sign by the withholding agent even if
items 1, 4, or 5 below indicate otherwise.
For a joint account, only the person whose TIN is shown In Part I should sign
(when required). In the case of a disregarded entity, the person identified on line 1
must sign. Exempt payees, see Exempt payee code earlier.
Signature requirements. Complete the certification as indicated in items 1
through 5 below.
1. Interest, dividend, and barter exchange accounts opened before 1984
and broker accounts considered active during 1983. You must give your
correct TIN, but you do not have to sign the certification.
2. Interest, dividend, broker, and barter exchange accounts opened after
1983 and broker accounts considered inactive during 1983. You must sign the
certification or backup withholding will apply. If you are subject to backup
withholding and you are merely providing your correct TIN to the requester, you
must cross out item 2 in the certification before signing the form.
3. Real estate transactions. You must sign the certification. You may cross out
item 2 of the certification.
4. Other payments. You must give your correct TIN, but you do not have to sign
the certification unless you have been notified that you have previously given an
incorrect TIN. "Other payments" include payments made in the course of the
requester's trade or business for rents, royalties, goods (other than bills for
merchandise), medical and health care services (Including payments to
corporations), payments to a nonemployee for services, payments made In
settlement of payment card and third party network transactions, payments to
certain fishing boat crew members and fishermen, and gross proceeds paid to
attorneys (including payments to corporations).
5. Mortgage Interest paid by you, acquisition or abandonment of secured
property, cancellation of debt, qualified tuition program payments (under
section 529), IRA, Coverdell ESA, Archer MSA or HSA contributions or
distributions, and pension distributions. You must give your correct TIN, but you
do not have to sign the certification.
What Name and Number To Give the Requester
For this type of account
Give name and SSN of:
1. Individual
2. Two or more individuals (joint
account)
3. Custodian account of a minor
(Uniform Gift to Minors Act)
4. a. The usual revocable savings
trust (grantor Is also trustee)
b. So-called trust account that is
not a legal or valid trust under
state law
5. Sole proprietorship or disregarded
entity owned by an Individual
6. Grantor trust filing under Optional
Form 1099 Filing Method 1 (see
Regulations section 1.671-4(bX2)(i)
(A))
The individual
The actual owner of the account or,
if combined funds, the first
Individual on the account'
The minor'
The grantor -trustee'
The actual owner'
The owner'
The grantor
For this type of account
Give name and EIN of:
7. Disregarded entity not owned by an
individual
8. A valid trust, estate, or pension trust
9. Corporation or LLC electing
corporate status on Form 8832 or
Form 2553
10. Association, club, religious,
charitable, educational, or other tax-
exempt organization
11. Partnership or multi -member LLC
12. A broker or registered nominee
13. Account with the Department of
Agriculture In the name of a public
entity (such as a state or local
government, school district, or
prison) that receives agricultural
program payments
14. Grantor trust filing under the Form
1041 Filing Method or the Optional
Form 1099 Filing Method 2 (see
Regulations section 1.671-4(bx2)(r)
(B))
The owner
legal entity'
The corporation
The organization
The partnership
The broker or nominee
The public entity
The trust
List first and circle the name of the person whose number you furnish. If only one person on a
Joint account has an SSN, that person's number must be furnished.
2 Circle the minor's name and furnish the minor's SSN.
You must show your individual name and you may also enter your business or DBA name on
the 'Business name/dlsregarded entity' name line. You may use either your SSN or FJN (If you
have one), but the IRS encourages you to use your SSN.
List first and circle the name of the trust, estate, or pension trust (Do not furnish the TiN of the
personal representative or trustee unless the legal entity itself is not designated in the account
title.) Also see Special rules for partnerships on page 2.
*Note. Grantor also must provide a Form W-9 to trustee of trust
Note. If no name Is circled when more than one name Is listed, the number will be
considered to be that of the first name listed.
Secure Your Tax Records from Identity Theft
Identity theft occurs when someone uses your personal information such as your
name, SSN, or other identifying information, without your permission, to commit
fraud or other crimes. An Identity thief may use your SSN to get a job or may file a
tax return using your SSN to receive a refund.
To reduce your risk:
• Protect your SSN,
• Ensure your employer is protecting your SSN, and
• Be careful when choosing a tax propane.
If your tax records are affected by identity theft and you receive a notice from
the IRS, respond right away to the name and phone number printed on the IRS
notice or letter.
If your tax records are not currently affected by Identity theft but you think you
are at risk due to a lost or stolen purse or wallet, questionable credit card activity
or credit report, contact the IRS Identity Theft Hotline at 1-800-908-4490 or submit
Form 14039.
For more information, see Publication 4535, identity Theft Prevention and Victim
Assistance.
Victims of identity theft who are experiencing economic harm or a system
problem, or are seeking help in resolving tax problems that have not been resolved
through normal channels, may be eligible for Taxpayer Advocate Service (TAS)
assistance. You can reach TAS by calling the TAS toll -free case intake line at
1-877-7774778 orTTY/TDD 1-800-829-4059.
Protect yourself from suspicious emails or phlshing schemes. Phishing is the
creation and use of email and websites designed to mimic legitimate business
emails and websites. The most common act is sending an email to a user falsely
claiming to be an established legitimate enterprise in an attempt to scam the user
into surrendering private information that will be used for identity theft.
The IRS does not initiate contacts with taxpayers via emails. Also, the IRS does
not request personal detailed information through email or ask taxpayers for the
PIN numbers, passwords, or similar secret access information for their credit card,
bank, or other financial accounts.
If you receive an unsolicited email claiming to be from the IRS, forward this
message to phishinngefrs.gov. You may also report misuse of the IRS name, logo,
or other IRS property to the Treasury Inspector General for Tax Administration
(TIGTA) at 1-800-366-4484. You can forward suspicious emails to the Federal
Trade Commission at: spameuce.gov or contact them at www.ftc.gov/Idtheft or
1-877-IDTHEFT (1-877-438-4338).
Visit IRS.gov to learn more about identity theft and how to reduce your risk.
Privacy Act Notice
Section 6109 of the Internal Revenue Code requires you to provide your correct
TIN to persons (Including federal agencies) who are required to file information
returns with the IRS to report interest, dividends, or certain other income paid to
you; mortgage interest you paid; the acquisition or abandonment of secured
property; the cancellation of debt; or contributions you made to an IRA, Archer
MSA, or HSA. The person collecting this form uses the information on the form to
file information returns with the IRS, reporting the above information. Routine uses
of this information include giving it to the Department of Justice for civil and
criminal litigation and to cities, states, the District of Columbia, and U.S.
commonwealths and possessions for use in administering their laws. The
information also may be disclosed to other countries under a treaty, to federal and
state agencies to enforce civil and criminal laws, or to federal law enforcement and
Intelligence agencies to combat terrorism. You must provide your TIN whether or
not you are required to file a tax return. Under section 3406, payers must generally
withhold a percentage of taxable interest, dividend, and certain other payments to
a payee who does not give a TIN to the payer. Certain penalties may also apply for
providing false or fraudulent information.
PURCHASING DIVISION
INVITATION TO BID (ITB)
for
ITB 0522-15
Issued: May 25, 2022
OFFERS SUBMISSION DEADLINE:
Wednesday. June 29. 2022 by 2:00PM Local Time
NO LATE OFFERS SHALL BE ACCEPTED
RESPONSES SHALL BE SUBMITTED TO:
RESPONSES SHALL BE MAILED OR
Bid document: Bidders should upload required,
completed documents (signature lines must be
signed; electronic signature is acceptable) as
attachments under the "Response Attachments" tab
on the https://pearland.ionwave.net website. If
submitting by hard copy (electronic response is
preferred).
DELIVERED TO:
City of Pearland
Attn. City Secretary's Office
3519 Liberty Drive
Pearland, TX 77581
Pre -Proposal Conference shall be held:
Wednesday, June 9, 2022, 11:00 A.M. (CST) See
page 5 for detail information
*************, ***"**.**********
NAME AND ADDRESS OF
COMPANYSUBMITTING
PROPOSAL:
AMBASSADOR SERVICES LLC
11710 N Freeway Suite 200 Houston, TX 77060
FOR ADDITIONAL INFORMATION
All questions regarding this ITB should be submitted via email to
ebids@pearlandtx.gov. Questions and answers will be distributed
by addendum via the e -bid website https://pearland.ionwave.net.
Questions should be submitted in writing to no later 5:00 P.M.,
Tuesday, June 14, 2022 to ebids@pearlandtx.gov
***********************************************
RETURN THIS COVER SHEET WITH RESPONSE:
Contact Person: John Kissamis
Title: Business Developmnent Manager
Phone: ( ) 713-265-7220
Fax: () 281-727-0147
Email:iohn.kissamis@ambassadorusa.com
Signature: I t- I ;:ded.444
Printed Na e: John Kissamis
Shall contract be available for Cooperative Agreement use? (See Section 11, page 9) Yes X No_
Acknowledgment of Addenda: #1 #2 #3 #4 #5
Event Number
Event Title
Event Description
Event Type
Issue Date
Close Date
ITB 0522-15 Organization
Dog Kennel Cleaning Services Workgroup
The City of Pearland seeks competitive bids Event Owner
Invitation to Bid
5/25/2022 07:43:35 PM (CT)
6/29/2022 02:00:00 PM (CT)
Email
Phone
Fax
Pearland, TX
City of Pearland Texas
Nylia Carbone
ncarbone@pearlandtx.gov
(281) 652-1670
Responding Supplier City
State Response Submitted
Lines Responded Response Total
MMKL Services LLC HOUSTON
Yes America Enterprises (Yes An Stafford
Ambassador Services, LLC Houston
A & A Cleaning Services Pearland
TX
TX
TX
TX
6/29/2022 01:26:40 PM (CT)
6/28/2022 12:57:08 PM (CT)
6/28/2022 02:01:01 PM (CT)
6/28/2022 05:07:14 PM (CT)
2
2
2
2
Please note: Lines Responded and Response Total only includes responses to specification. No alternate response data is included.
$54,020.00
$54,030.00
$70,374.14
$98,416.50
ITB 0522-15 - Page 1
Ambassi
Request for Proposal
06/29/2022
Submitted to:
Submitted by:
City Secretary, City Secretary
CITY OF PEARLAND
3519 Liberty Drive
Pearland, TX 77581
Phone: +1 (281) 652-1600
Email: citysecretary@pearlandtx.gov
RFP No.: ITB 0522-15 Dog Kennel Cleaning Services
John Kissamis, Business Development Manager
Ambassador Services, LLC
11710 North Freeway, Suite 200, Houston, TX 77060
Phone: 281-727-0117 Main I +1 (713) 265-7220 Direct
Email: john.kissamis@ambassadorusa.com
Confidential and privileged information
Ambassi
06/29/2022
CITY OF PEARLAND
3519 Liberty Drive
Pearland, TX 77581
City,
Ambassador Services, LLC is proud to submit a proposal to CITY OF PEARLAND.
We understand that nothing is more important than the health and safety of staff, visitors,
and clients. From janitorial and disinfection services to floor care, landscaping, HVAC
maintenance and more. We offer safe, reliable, and comprehensive facility and grounds
maintenance servicesto businesses and governmental institutions across the state of Texas. In
our years of experience servicing diverse industries, we've learned how to balance budgetary
constraints with peace of mind,ensuring your facilities and grounds are well -maintained,
secure, and on budget.
Our company was founded in 2007 with a commitment to total quality management and driving
long-term success by focusing on customer satisfaction and continuous improvement. With
more than 100 years of combined leadership experience in the facilities maintenance and
grounds management industries, we understand the unique challenges and protocols
commercial buildings require. Find a sampling of some of our recent accomplishments and what
you can expect from our leadership team:
Large footprint servicing a total of 395 properties and 20 million square feet maintained nightly
Capability and a proven track record of effectively managing a single account in the public
sector amounting to 90 buildings and total facility size of 2.8 million square feet
#36 National ranking among Fortune Fastest -Growing Inner City 100 Businesses in 2019 and
once again in 2021.' Fast100" #47 ranking by the Houston Business Journal, 2021
Hands-on leadership team offering immediate responsiveness to customers and
transparency in communication
Maintains over a 92% customer retention rate over the last 8 years, along with a high employee
retention rate
Privately owned and minority operated company with personal accountability
Ambassador Services also invests in the communities we serve through donations, staff
volunteering and pro bono services. We appreciate the opportunity to share our proposal
includingour qualifications, methodology and costs. We've put a great amount of focus on being
price competitive, in our efforts to deliver exceptional value to your organization. We look forward
to working with CITY OF PEARLAND and welcome any questions regarding our proposal if any
arise.
Sincerely,
John Kissamis
Business Development Manager, Ambassador Services LLC
281-727-0117 Main I +1 (713) 265-7220 Direct john.kissamis@ambassadorusa.com
Confidential and privileged information
Company Profile
About Us
Ambassador Services provides reliable, consistent service that
gets the job done right while giving our customers the peace of
mind to focus on their businesses —not their facilities or grounds.
Our professional, resourceful associates are trained to be
proactive in their service while ensuring proper safety guidelines
are always followed.
Ambassador Services was launched with a vision of adding extra
care into everything we do. As experts in facility maintenance
and grounds management, we understand that delivering
consistent, high -quality service is key to building lasting
partnerships. The business operates out of our central office in
Houston, Texas and offers its services across the United States.
Ambassador Services provides total Integrated Facility
Maintenance Services you can count on to support seamless daily
operations for your facilities, while protecting your infrastructure
and capital investments, for a workplace experience to propel
your business forward.
Our Services
• Janitorial/Custodial
• Carpet and hard
floor maintenance
Facilities
maintenance
Parking lot
sweeping and
striping
Window cleaning
Pressure washing
Grounds control
HVAC Maintenance
Emergency
responseservices
Green cleaning programs
Recycling programs
Staffing services
l
Confidential and privileged information
Get to know us at
Ambassador Services
Ambassador Services has decades of experience in providing reliable facility maintenance and
grounds management services. Our service programs are a solid and firm commitment to deliver
exceptional facility and grounds maintenance performance with an attention to detail that
exceedsyour expectations, as stated in our service level agreement. We offer more than just
competitive pricing; we provide you with a sense of security and trust. Our associates go through
an extensive background check and training process to ensure your facility is serviced at the
highest standards, while focusing on every detail.
The Ambassador Services difference
At Ambassador Services, we strive to be the extension of your maintenance department. Our
proven operational metrics, immediate responsiveness, and solid commitment to each and every
customer set us apart.
Proven track record
for consistent
qualityand
timeliness
Privately owned and
operated company with
personal accountability
foreverything we do
"Above and beyond"
commitment to honoring oui
service -level agreements
(SLAs)
Larger footprint
than most of our
industry peers
Immediate responsiveness to
customers and transparency
in communication
Seasoned leadership
with decades of combined
experience progressive
growth in operations
Business philosophy
From commercial janitorial/custodial services and floor care to landscaping and HVAC
maintenance, our team of experts consistently delivers. Whether you're receiving an
immediate response to a call or taking advantage of our consultative expertise, we can
help identify and meet your unique needs knowing that high -quality service is key to
building lasting partnerships.
4
Confidential and privileged information
Why Ambassador Services
111111
Our values
Proactive, driven, resourceful
When it comes to servicing our clients, our team members are proactive, driven, and
resourceful. We're mindful of our work, while operating with honesty and integrity.
These values, combined with our strong work ethic, has gained us the trust of peers,
management, and our valued customers alike.
Our consultative expertise is among the best in the industry because
AmbassadorServices listens to our clients' needs and guides them toward the
most effective service solutions.
Our vision
Eco-innovation
We're not only focused on growth, but also on making an even greater commitment to
innovation and sustainability by employing the latest technology and reducing our eco
footprint. We establish long-term partnerships, and our dedication to our clients and
ouremployees will always come first.
Our approach
Safety and transparency
We offer reliable, consistent service, allowing you to focus on your business priorities
while we take care of the rest. Our approachable, resourceful service team receives
extensive procedural and safety training, going above and beyond to service your
facilityand grounds to the highest standards.
You can also count on our business team to deliver transparent metrics and
reporting,so you always know exactly how we're doing.
Company Values — Our culture and employees
Our CEO, Alexander Melgar, started his career as a janitor. Early on,
he learned the power of nurturing growth within himself and
others.As he began managing his staff, he realized the need to share
the company's vision so they could all feel part of something greater
than themselves. He knew when people have an opportunity to
contribute to a mission worth pursuing, not only will they stay, but
they will also grow together as a team.
At Ambassador Services, everyone is treated with respect. We're a
team of ingenious, open-minded individuals. Our open-door policy
has served us well in the past and continues to offer a pipeline
for some of the most brilliant ideas from employees at all levels.
We encourage teamwork. Inclusiveness and collaboration are
paramount to driving our consistent growth over the years.
5
Confidential and privileged information
Company Milestones Timeline
Ambassador Services, LLC
is founded
Alexander Melgar joins the
firm in the capacity of
Chief Operating Officer,
COO
Marks national coverage,
expansion outside of
Texas
Acquired CSA, Cleaning
Services of America
Acquired two carpet
and floor maintenance
companies,
establishing our floor
and carpet
maintenance division
Expanded into the
public sector space
r
Inner City 100 Fortune's Fastest
Growing Company #36 nationa
ranking honorees. Expanded
into landscaping and grounds
maintenance services
r-
, --
Alexander Melgar became
the organization's Chief
Executive Officer, CEO
Inner City 100 Fortune's
Fastest Growing Company
and the 47th ranking "Fast
100" Companies list by the
Houston Business Journal
r -
r
Company wide
transformation
including the roll -out of
our new brand
Confidential and privileged information
Our Services
Custom service programs that cut costs
Ambassador believes that every service program should be customized around your specific
needs, schedules, and demands. We begin every partnership by learning about your needs and
goals, and our team will tailor a solution that best fits the needs and preferences of your
organization.
Our Services include:
• Janitorial and Custodial
• Floor Maintenance and Refinishing
• Carpet Cleaning
• Emergency Response Services
• Water Extraction and Fire Restoration
• Disinfection and Decontamination
• HVAC Maintenance
• Parking -lot Sweeping
• Window Cleaning
• Pressure Washing
Facilities we serve include:
• Hospitals and Healthcare
services
• Government entities
• Educational institutions
• Houses of worship
Financial institutions
Office buildings
Landscaping Design and Maintenance
Lawn Mowing and Maintenance
Shrub and Tree Installation
Topdressing
Seeding and Fertilizing
Sports Field Management
Irrigation System Installation, Repair and Maintenance
Seasonal Color
Manufacturing
Industrial plants
Warehouses
Airports
Auto dealerships
Retail/Shopping
centers
Food and beverage facilities
Entertainment facilities
Amusement parks
Gyms/Health clubs
Country clubs
And Many others
Professional industry associations
I FM I BOMA
International
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Community involvement
Ambassador Services understands the importance of giving back to our community. We highly
encourage supporting causes that our customers are involved in, and we've been supporting our
own for many years, including:
Toys for Tots Habitat for Humanity
Avance Schools Sugar Land First United Methodist Church
INNER
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Awards and accolades
Over the last five years, we have earned the #36
national ranking among Fortune's Fastest -
Growing Inner City100 Businesses back in 2019
and once again in the year, 2021
We've recently made the 47th ranking "Fast 100"
Companies list by the Houston Business Journal, 2021
Recognized as a Premier Service Company
by The City of Houston 2011-2015
8
Confidential and privileged information
Leadership Team Profile
We have assembled a team of some of the most experienced, hands-on leaders in the
facility maintenance and landscaping management industries on our operations side,
paired with talented functional management from diverse sectors such as technology,
manufacturing, and professional services.
Alexander Melgar
CEO
Alexander Melgar is an accomplished services industry executive with a
proven track record for leading high -performing organizations to
exceptional growth. He joined Ambassador Services in 2012 in the capacity
of Chief Operating Officer after more than 18 years of progressive
responsibility in the janitorial services industry. Since then, he's merged
three companies, streamlining operations and reducing costs while
improving customer satisfaction. Mr. Melgar has led the organization to
revenue growth of 157% over the last five years while maintaining a 92%
customer retention rate. He holds a bachelor's degree from the University
of Houston with a concentration in management and operations and is a
graduate from The Stanford Entrepreneurship Initiative Executive Program.
Carlos Telles
Managing Director
Carlos Telles is an operations dynamo. With 16 years of industry
experience, he's been leading the overall operations at Ambassador
Services with a keen interest in fostering innovation. Training and
development of services personnel is one of his key strengths —he's
always ready to roll up his sleeves to guide the team. Equally important is
his consistent track record for delivering exponential business growth,
which has earned him the respect and admiration of many in the
organization. Mr. Telles is passionate and decisive when it comes to
meeting the needs of our customers while supporting our associates day
in and day out.
Confidential and privileged information
Artemio Garcia
Director of Finance
A proud graduate of the University of Texas at Austin, Artemio Garcia
received a Bachelor of Business Administration in finance and a bachelor
of arts in economics. His solid education combined with more than 13
years of experience in his field makes our Director of Finance an
invaluable asset and the go -to person for many in the organization. Years
ago, Mr. Garcia set his professional sights toward business development
and accounts receivable financing. Currently, his work is centered around
in-depth labor analysis, supply analysis, and departmental budgets. His
keen attention to detail is paramount in creating financial reports and
forecasts to support our fast-growing business.
Gene Gattis
Director of Operations
Gene Gattis brings more than 30 years' experience in the facilities
maintenance industry to Ambassador Services. His proven track record of
consistently maximizing value to both internal and external stakeholders
exemplify his understanding of how service providers act as partners to
businesses they support, sharing common goals and expectations. Not
one to shy away from challenging environments, Gene's pragmatic
leadership helps ensure the field operations group thrives in any setting.
With a focus on understanding every client's business objective, he holds
his team to the highest quality and service delivery standards. Gene's
extensive managerial experience lends an operations -centric view to our
leadership while ensuring our teams work seamlessly with every business
we service.
Confidential and privileged information
John Kissamis
Business Development Manager
Mr. Kissamis has more than 20 years of senior management experience,
18 of which comprise a progressive track record in the facility
management industry. He has a knack for understanding clients'
priorities and developing programs to fit those needs.
Mr. Kissamis has managed and staffed single facilities as large as 100,000+
square feet and holds certifications in health care facilities and educational
institutions. Last but not least, he's a proud graduate of the University of
Houston, where he earned a bachelor's degree in business management.
Confidential and privileged information
Staffing Procedures
Planning for a stable workforce
Ambassador Services is an equal opportunity employer and
does not discriminate against any employee or applicant
for employment based on race, sex, sexual orientation,
gender identity, religion, age, color, veteran's status,
disability, or ethnicity.
We are committed to hiring and retaining the most qualified
personnel for each facility. Our initial screening process,
employee incentive programs, training, and management
programs attract talented individuals who take pride in their
work.
s 'ft.
.S.
Selection process
We're keen on recruiting, screening, training, managing, and retaining exceptional people
that contribute to high -performing teams and deliver an amazing customer experience.
Recruiting
• Social Media, Online Job Boards, Newspaper and Radio Ads, Workforce Commissions
• Networking and Employee Referrals
• Onsite and External Job Fairs
• Streamlined Recruiting Process with Applicate Tracking System
Screening
• National, state & county criminal background checks
• Pre -employment, Post Accident and Reasonable Suspicion Drug testing
• Bi-Annual Motor Vehicle Records check
• Fingerprinting (available when required)
• Fingerprint Applicant Services of Texas (FAST)
• Work style and Personality Test (supervisory and management)
Retention
Ambassador Services has several initiatives in place to promote its retention efforts:
• Thorough and consistent hiring practices
• Experienced supervision and coaching
• Goal setting, performance management and benchmarking programs
• Personal development opportunities and internal promotions
• Recognition and incentives
• Training and development
• Employee satisfaction surveys and exit interviews
• Competitive compensation and excellent benefits, including health, dental,
vision, and life insurance
Confidential and privileged information
Personnel training and methods
We can't expect new employees to be experts. At Ambassador Services we make a
conscious effort to train, coach, motivate, and encourage our employees to reach their full
potential. Employees are empowered to carry out our plans and directives and control the
quality of their work. Well -trained, competent employees who are given the opportunity
to do what is right, are the cornerstone of a successful operation.
All Ambassador Services employees undergo
an initial on -boarding program and on -site
training designed to set our employees up for
success.
During the on -boarding and training program
our employees will be trained in multiple areas
of the business. The program includes facility
maintenance practices and step-by-step
operational procedures for all the equipment
and supplies they will use. In the grounds
management side, our training program
coversindustry standard landscaping
techniques, and the safe use of landscaping
equipment and substances to care for diverse
grounds.
Our associates are evaluated on the basis of
their attitude, dependability, quality of
work, and productivity.
Some of these tools include:
Scripted Standard Operating Procedure
Standard Operating Procedures, SOP handouts
Step-by-step demonstrations
We ensure associates understand and
adhere to their !earnings through:
Knowledge assessments and certifications
Skills checklists
Visual observations
• Quality inspections
Customer feedback
On -boarding and training categories
Orientation program - Personnel manual review
- Probationary period
- Property security and reporting
- Safety awareness
- Customer property
- Customer relations
Management & development
Supervision and quality control certification
Human resources counseling certification
Safety at work site certification
Operational Trainings
- Hazard communications
- Asbestos awareness
- Quality control
- Job Task
- Chemical safety
- Equipment safety
- Basic first aid
- Blood borne pathogen safety
Confidential and privileged information
Operational Structure
Account management
We take pride in delivering on our great customer experience promise starting with
responsive account management. We leverage a task priority system to help with tracking
service performance and timely progress reports. We also document inspections and
enable clients to access our online portal for full reporting. In addition, customer surveys
and Quarterly Business Reviews (QBRs) help keep communication channels open to
address any concerns, no matter how small. Key Performance Indicators (KPIs) include
inspection overall ratings, issue and response time and consistent service delivery.
Dedicated team to your project
Business Development
Manager
Responsible for determining
client's facility needs and
outlining the scope of
work, staff requirements,
recommended cadence of
service and overall cost
of project.
Account Coordinator
Office -based liaison
responsible to
support operations
with day-to-
day duties and
responsibilities,
prompt elevation
and issue resolution.
Director of Operations
Ultimately responsible of
addressing client's concerns
with full authority to adjust
processes and modify
procedures catering to our
customer's needs.
Supervisors
Responsible for the
coordination of our
staff, performing
regular inspections
and reporting any
issues to the project
manager.
Project Manager
Client's first point of contact,
accountable for meeting our
service -level agreement and
ensuring total customer
satisfaction.
Team Leads
Responsible for
overseeing a team of
associates and
addressing any staff
or circumstances
to ensure service
continuation.
Technicians
Actual field service
team members
responsible for
completing the
tactical work as
assigned.
Confidential and privileged information
Operational Procedures
Transition planning
Our transition planning process will begin by immediately tackling team formation, ordering
equipment, ordering small tools, as well as account organization, while providing live update(s)
to clients. We understand that those can be some of the most crucial and time sensitive
priorities to address. Our standard pre -startup plan includes seven critical phases for the
success of an implementation.
Team formation
During this phase our designated team will visit with your team, method
of communication will be established, and the process of implementation
will be described to the participants.
Discovery and documentation
Ambassador Services team will meet with our new client's staff to tour the areas to
be serviced. We will document any areas of concern, limited -access areas, and those
requiring particular attention. Our management team will draft a customized
training program and assign service areas accordingly.
Recruitment
Our Human Resources department initiates the process of recruiting additional
members of the team. All members will undergo a rigorous screening process,
including national background check, licenses, and certification verification.
On -boarding and training
New team members undergo our standard training and certification program,
along with completing additional instruction specifically catering to your facilities.
Procurement of equipment & supplies
Our operations team orders and applies logistic of delivery of material and equipment
required for the performance of the services. All equipment and material will be
delivered at job site labeled, and ready to use prior to the start-up.
Pre -start up walkthrough
Ambassador Services to meet with client's team one last time before the start-up
day. The goal of that discussion is to ensure that any areas of concern are
documented.
They will also cover the logistics of parking and access to the work area.
Start-up date
Additional supervisory support will come onsite, training leads will inspect all
serviced areas to confirm services meet requirements.
Confidential and privileged information
Performance Measurement
During our performance measurement phase, we hand out surveys, enact a quality and safety
audit and run a project implementation check off with your feedback in mind. If/when issues arise
the operations supervisor should be notified promptly of your concerns. They will document it in our
internal systems and work back with the team to address them. Managerial personnel at the site
and corporate will have system visibility to those areas of concern and will be supporting the team
and tracking timely progress.
Our approach to resolving issues is through a consistent observation of the steps below:
• Gather information • Communication with all parties involved
• Analyze the issue and identify root cause • Implementation
• Develop a correction plan, and issue • Validation or incorporating any adjustments needed
prevention
Commitment to quality
All of us at Ambassador Services firmly believe that the race for quality has no finish line. We
understand that quality assurance is a key component to the success of our programs and
instrumental in earning your trust. Our assurance and inspection program integrates three key
elements to continuously monitor and report our job performance:
• Comprehensive walk-through with computer generated inspections
• Customer satisfaction surveys
• Quarterly business reviews
We sincerely value our customer relationships and employ quality assurance and inspection
programs throughout the life of each of our service level agreements. In addition, we foster
transparency at all levels of the business, and our clients always have access to metrics and
thorough reporting.
Comprehensive
inspection
plans
Our team of supervisors
perform a daily walkthrough
of all serviced areas. They
captureo utcomes in an
electronic inspection system,
enabling our managers to
guarantee your space has
been serviced according to
specifications.
Detailed reports are shared
daily with our customers via
our electronic portal. We also
provide clients with a monthly
survey including detailed
inspections of all serviced
areas.
Confidential and privileged information
Safety and Security
We know nothing is more important than the health and safety
of your staff and visitors. Our personnel are trained and tested
on full lockdown procedures to prevent exterior access to
facilities they're maintaining, day or night.
Our recruitment process includes national, state, and county -
level criminal background checks, drug testing, motor vehicle
records check, and fingerprinting where required. We always
hire locally to help ensure our associates are community -friendly,
and our service team receives extensive procedural and safety
training and goes above and beyond to service your facility to
the highest standards.
You'll know when members of our crew are around as they will be
easily identifiable with an Ambassador Services company badge
and logged uniforms.
Uniforms and badges
A first impression has the potential to make a lasting one.
That's why Ambassador Services is committed to ensuring
our associates maintain a professional appearance. All field
employees are required to wear professional uniforms, such
as shirts, polo shirts, buttoned shirts, smocks or aprons and
shirts and hats with refraction tops.
Ambassador Services takes every step to ensure the safety of
our employees and buildings we service. Every employee will
receive an identification badge the first day of employment.
Badges will have the following information on it:
Employee's name
Employee's title
Employee's picture
Ambassador Services can provide a sample badge upon request.
VP 1
i— 18
Confidential and privileged information
Emergency response and disaster recovery
Getting thrust into an emergency situation is challenging enough even when you do have a
plan in place for mitigating it. Not having a plan will make it even more difficult to navigate
uncertainty.
Remaining organized and communicating clearly are essential steps in making it through
an emergency.
Establishing a disaster plan
Disasters can quickly derail all but the most carefully prepared organizations. As your service
provider, we ensure that our response is as controlled as possible, our centralized communication
enables us to act in a swift and effective way for a wide range of challenging circumstances.
As part of our standard services, we'll create a disaster plan for your facility before an emergency
arises, to enable you to maintain business continuity for as long as possible. This plan includes:
A Memorandum of Understanding (MOU) outlining how we will operate in a disaster and
detailing what processes and supplies are required to do the job right
A command center for central communication
An established hierarchy of priorities and actions
Clearly identified cross -functional teams
Inventory and resource lists readily available for distribution to teams
Sensible, thorough plans that lead to quick actions and efficient results
Our dedicated Emergency Response phone line offers 24/7
coverage should an emergency arise. You will also be
provided direct line contacts for the Account Coordinator and
Project Manager. Our customer support staff operates the
phone lines after business hours. All customer support staff
is trained to assess any issues that arise and direct messages
to the appropriate project manager and supervisors. In the
event of a disaster, our call center personnel will escalate the
handling of maintenance support as needed from the
Project Manager, and ultimately through the Director of
Operations.
On a daily basis we go the extra
mile to support your business.
Confidential and privileged information
Our Technology
Facility management software and inspections
Technical overview
We have been leveraging diverse online tools and resources to manage business data
requirements.ln addition, we stay abreast of the latest technologies through active participation in
industry associations and regular vendor consultation on new equipment, innovative products and
supplies.
Facility Management Software
You can also count on our business team to deliver transparent
metrics and reporting, so you always know exactly how we're
doing. Ambassador Services utilizes a web -based program to
manage quality control. There are eight key areas we focus on:
• Inspections
• Mobile surveys
• Work orders
• Job scheduling
• Service requests
• Reports
• Time tracking
• Inventory
We use advanced software tools to help ensure efficient
operations, including:
• Electronic inspections with image capture
• Submit tickets, track progress through resolution
• Time and attendance monitoring
New clients are introduced to the technology through
training sessions. The training will enable customers to
navigate the system and access any relevant information to
meet requirements.
Device -based inspection system is tailored to the scope
ofwork by group and site. A core sampling is taken on
every visit by the route supervisor to include deficiencies
and has the functionality of photographic input to
document performance, both positive and areas for
improvement.
The data is then analyzed by task type to identify additional
training needs in the field, as well as deficiencies for
corrective measure. The system will isolate to specific areas.
Access site -specific information and data reporting on the
number of employees onsite, work completed, timing of
staffat your site, employee details, timecards, employee
licenses &certifications, and more.
Confidential and privileged information