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R2022-165 2022-07-25RESOLUTION NO. R2022-165 A Resolution of The City Council of the City of Pearland, Texas, authorizing the City Manager or his designee to participate in an interlocal cooperative pricing arrangement with the Texas Department of Information Resources (DIR), for the purchase of NICE Recording Software from Voice Product, Inc., in the estimated amount of $71,363.00. BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF PEARLAND, TEXAS: Section 1. That contract pricing has been obtained through interlocal cooperative partner DIR for the purchase of NICE Recording Software from Voice Product, Inc. Section 2. That the City Manager or his designee is hereby authorized to participate in an interlocal cooperative pricing arrangement with the DIR for the purchase of NICE Recording Software from Voice Product, Inc., in the estimated amount of $71,363.00. PASSED, APPROVED and ADOPTED this the 25th day of July, A.D., 2022. ________________________________ J.KEVIN COLE MAYOR ATTEST: ________________________________ FRANCES AGUILAR, TMRC, MMC CITY SECRETARY APPROVED AS TO FORM: ________________________________ DARRIN M. COKER CITY ATTORNEY DocuSign Envelope ID: D646CE74-A352-4422-AC5F-57F9CAC60832 Record. Replay. Resolve. NICE Inform Recording Proposal #Q-38388 Prepared for City of Pearland – Police Department Dispatch 2555 Cullen Pkwy. | Pearland, TX 77580 Justin Arnold, 281-997-4349 jarnold@pearlandtx.gov June 20, 2022 Submitted by: Brett Johnson Regional Vice President of Sales Phone: 800-466-1152 E-mail: bjohnson@voiceproducts.com VOICE PRODUCTS INC. PRICING PROPOSAL Proprietary Information Page 2 of 6 We want to thank you for the opportunity to submit this proposal. Based on our discussions, we've identified some ways Voice Products Inc. can help your organization meet your unique requirements. This proposal outlines our recommendation for an offering tailored to your needs and provides a summary of the initial estimated investment. We look forward to receiving your feedback on this proposal, and we appreciate the opportunity to work with the Pearland PD Dispatch’s team to ensure the long-term success of the project. For any questions or other information, please feel free to contact me. Thank you for your time and consideration of this proposal. Sincerely, Brett Johnson Voice Products Inc. VOICE PRODUCTS INC. PRICING PROPOSAL Proprietary Information Page 3 of 6 Proposed Solution We based the following offering on the Pearland PD Dispatch’s stated requirements and the Voice Products Inc. team's experience with projects of a similar size and scope. NICE Inform Recording Professional Package NICE Inform Recording with Next Generation Emergency Center Solution that enables organizations to generate accurate event reconstructions, ensuring the right information is in the right place, at the right time to handle investigative inquiries. System Solution Summary Key capabilities of the NICE Inform Recording package include: • 78 Audio Recording Licenses = 14 for Analog, 56 for VoIP and 8 Console SIP. • 8 Text-to-911 Recording Licenses = NICE Media Vault allows you to Search and Review captured text Interactions with Inform Reconstruction. • 30 Add-On Replay Resources = for replay from another NICE System, usually a Motorola P25 IP Logger. • User Administration Software = User, Group and permission settings. • System Status Software = Recorder Status, Media Management, Channel Overview, Monitor, Alarms & Audit Trail. • ANI/ALI Tagging Software = associates ANI/ALI information from the 911 system to recordings. • RapidSOS Information = Shows information from the clearing house in addition to ANI/ALI data. • Legacy Migration of audio from the existing NICE System. • Audit Trail = Track who did what, when and from where. • Audio Redaction = Allows users the ability to “whiteout” any part of the saved audio that you cannot release due to privacy regulations without altering the original recording. • Reconstruction = Long Term Search-and-Replay Software provides simultaneous multi-channel playback. • Verify = Instant recall of recent audio interactions. • Monitor = Listen in on active Interactions. • Reporter = Calls per resource for a given period, channel utilization per hour, and so forth. When Evaluator is part of the system, several reports specific to completed evaluations will be available as well. *Optional CAD Integration *Optional Quality Assurance Module Note: Pearland PD shall provide VMs per NICE specification for NICE Inform, NICE NIR (Cisco VoIP), Storage. Pearland PD will also provide MS Server 2019 and SQL 2019 per system specifications. NICE NIR Server hardware only (analog) is included in this proposal. All Microsoft OS and Microsoft SQL must be installed directly to the NICE Inform / NIR servers by NICE Certified system engineers only. A system diagram will be provided upon verification of desired options for quality assurance and CAD integration. VOICE PRODUCTS INC. PRICING PROPOSAL Proprietary Information Page 4 of 6 VOICE PRODUCTS INC. PRICING PROPOSAL Proprietary Information Page 5 of 6 Implementation and Services This offering includes turnkey project management: Professional implementation, complete training package and ongoing support. Implementation The implementation approach may include a technical needs identification, coordination of pre-install activities, confirmation of services, site preparation, installation, testing and go-live. Once the order is accepted, the actual implementation project scope and dates are determined and confirmed. Voice Products Inc. Support Program Voice Products Inc. is committed to providing customers with outstanding service and support and therefore offers two levels of support to best suit your organization's needs: • Gold: This option is our Standard Support package that Includes coverage from Monday through Friday, 8 AM to 5 PM local time, excludes holidays. • Platinum: Provides support coverage 24 hours per day, 7 days a week and 365 days a year. General Maintenance Agreement (GMA) Software and Hardware – Gold Coverage 8-5 M-F with Remote Access Year One (1) ------- Warranty Included NICE System Training The NICE Inform Recording system training may be conducted at Customer site or via Remote Session (depending on customer requirements), for a maximum of ten (10) students, providing instruction with the agency’s data. The following courses are included as part of the total purchase price: Pearland PD Dispatch’s Training Package will include: Course Description System Overview Understanding and Navigating the Interface For Supervisors and Administrators - User Management and Permissions How to Search and Replay Interactions – Reconstruction How to Replay Recent Interactions – Verify How to Monitor In-Progress Interactions – Monitor How to Generate Data – Reporter Project Management: Project Management NIR Includes: • Pre-Installation Teleconference • Mid-way Project Management Teleconference • Debriefing Teleconference VOICE PRODUCTS INC. PRICING PROPOSAL Proprietary Information Page 6 of 6 Additional Information Pricing  This proposal has been prepared and is being provided by Voice Products Inc. to Pearland PD Dispatch for budgetary purposes only. The information contained in this proposal is subject to change due to factors that include, but are not limited to, the number of products or services desired to be purchased by Pearland PD Dispatch .  Pearland PD Dispatch’s purchase from Voice Products Inc. of products and services is subject to (a) the parties entering into and executing Voice Products Inc. Purchase and Services Agreement (b) Pearland PD Dispatch issuing a purchase order to Voice Products Inc. for the produc ts and services desired to be purchased by Customer  The software pricing information contained in this proposal is firm for 90 days from the date of this proposal.  The pricing contained in this exhibit is valid for this order only. Additional features an d services are available at an additional cost. For more details or a quotation, please contact your Voice Products Inc. sales representative.  Prices outlined in this proposal are exclusive of, and the customer will be responsible for, any excise, sales, i mport and use taxes, and like charges imposed concerning the products licensed or services provided by Voice Products. All prices quoted in U.S. Dollars. Integration  The customer is responsible for hardware, software, interfaces and other related fees ass ociated with enabling the integrations and other servers or systems to communicate with the NICE solution such as PBX, ACD, ANI/ALI, Text, and so forth.  Licenses do not include connectors or reports for the contact router, ANI/ALI, ACD or PBX systems and s o forth. The customer should contact the respective vendor for information related to those fees. Integrations with certain vendors may also require additional fees.  For integrations that NICE Systems does not currently support, the customer may be requested to initiate discussions between the Voice Products Inc. Professional Services team and the respective vendor. Please note that additional charges may occur.