HomeMy WebLinkAboutR2022-057 2022-03-07RESOLUTION NO. R2022-57
A Resolution of the City Council of the City of Pearland, Texas, awarding a
contract for Automated License Plate Reader Services, including database
access, to Flock Safety in the additional amount of $62,250.00 (total amount
$93,250.00).
BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF PEARLAND, TEXAS:
Section 1. That the City recently obtained pricing for Automated License Plate
Reader Services as a sole source purchase in accordance with Local Governmental Code
Chapter 252.
Section 2. That the City Council hereby awards a contract to Flock Safety, in the
additional amount of $62,500.00
Section 3. The City Manager or his designee is hereby authorized to execute a
contract for Automated License Plate Reader Services.
PASSED, APPROVED and ADOPTED this the 7th day of March, A.D., 2022.
________________________________
J.KEVIN COLE
MAYOR
ATTEST:
________________________________
LESLIE CRITTENDEN
INTERIM CITY SECRETARY
APPROVED AS TO FORM:
________________________________
DARRIN M. COKER
CITY ATTORNEY
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FLOCK GROUP INC.
SERVICES AGREEMENT
ORDER FORM
This Order Form together with the Terms (as defined herein) describe the relationship between Flock Group Inc.
(“Flock”) and the customer identified below (“Agency”) (each of Flock and Customer, a ”Party”). This order form
(“Order Form”) hereby incorporates and includes the “GOVERNMENT AGENCY AGREEMENT” attached (the “Terms”)
which describe and set forth the general legal terms governing the relationship (collectively, the "Agreement" ). The
Terms contain, among other things, warranty disclaimers, liability limitations and use limitations .
The Agreement will become effective when this Order Form is executed by both Parties (the “Effective Date”).
Agency: TX - Pearland PD
Legal Entity Name: \FSLegalEntityName{r}\
Contact Name: Patrick Savage
Address:
2555 Cullen Pkwy
Pearland, Texas 77581
Phone: 281.997.4120
E-Mail: psavage@pearlandtx.gov
Expected Payment Method:
\FSExpectedPaymentMethod1\
Billing Contact: \FSBillingContact1\
(if different than above)
Initial Term: 24 months
Renewal Term: 24 months
Billing Term: Annual payment due Net 30 per terms
and conditions
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Name Price QTY Subtotal
Professional Services - Falcon/Sparrow, Advanced
Implementation
$750.00 9.00 $6,750.00
Professional Services - Falcon, Standard
Implementation
$250.00 12.00 $3,000.00
Falcon Camera $2,500.00 21.00 $52,500.00
(Includes one-time fees)
Year 1 Total $62,250.00
Recurring Total: $52,500.00
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I have reviewed and agree to the Customer Implementation Guide on Schedule B at the end of this
agreement.
\FSInitials1\
By executing this Order Form, Agency represents and warrants that it has read and agrees all of the terms
and conditions contained in the Terms attached. The Parties have executed this Agreement as of the dates set forth
below.
FLOCK GROUP, INC. Agency: TX - Pearland PD
By:
\FSSignature2\
By:
\FSSignature1\
Name:
\FSFullname2\
Name:
\FSFullname1\
Title:
\FSTitle2\
Title:
\FSTitle1\
Date:
\FSDateSigned2\
Date:
\FSDateSigned1\
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Clay Pearson
City Manager
3/15/2022 | 1:09 PM CDT
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Alex Latraverse
3/15/2022
Chief Revenue Officer
GOVERNMENT AGENCY AGREEMENT
This Government Agency Agreement (this “Agreement”) is entered into by and between Flock Group, Inc. with a
place of business at 1170 Howell Mill Rd NW Suite 210, Atlanta, GA 30318 (“Flock”) and the police department or
government agency identified in the signature block of the order form (“Agency”) (each a “Party,” and together, the
“Parties”).
RECITALS
WHEREAS, Flock offers a software and hardware solution for automatic license plate detection through Flock’s
technology platform (the “Flock Service”), and upon detection, the Flock Services are capable of capturing audio,
image, and recordings data of suspected vehicles (“Footage”) and can provide notifications to Agency upon the
instructions of Non-Agency End User (“Notifications”);
WHEREAS, Agency desires access to the Flock Service on existing cameras, provided by Agency, or Flock
provided Hardware (as defined below) in order to create, view, search and archive Footage and receive
Notifications, including those from non-Agency users of the Flock Service (where there is an investigative or bona
fide lawful purpose) such as schools, neighborhood homeowners associations, businesses, and individual users;
WHEREAS, Flock deletes all Footage on a rolling thirty (30) day basis, Agency is responsible for extracting,
downloading and archiving Footage from the Flock System on its own storage devices for auditing for prosecutorial/
administrative purposes; and
WHEREAS, Flock desires to provide Agency the Flock Service and any access thereto, subject to the terms and
conditions of this Agreement, solely for the awareness, prevention, and prosecution of crime, bona fide
investigations by police departments, and archiving for evidence gathering (“Purpose”).
AGREEMENT
NOW, THEREFORE, Flock and Agency agree as follows and further agree to incorporate the Recitals into this
Agreement.
1.DEFINITIONS
Certain capitalized terms, not otherwise defined herein, have the meanings set forth or cross-referenced in this
Section 1.
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1.1 "Agency Data” will mean the data, media and content provided by Agency through the Services. For the
avoidance of doubt, the Agency Data will include the Footage.
1.2. “Agency Hardware ” shall mean the third-party camera owned or provided by Agency and any other physical
elements that interact with the Embedded Software and the Web Interface to provide the Services. The term
“Agency Hardware ” excludes the Embedded Software
3.“Authorized End User(s)” shall mean any individual employees, agents, or contractors of Agency accessing or
using the Services through the Web Interface, under the rights granted to Agency pursuant to this Agreement.
4.“Documentation” will mean text and/or graphical documentation, whether in electronic or printed format, that
describe the features, functions and operation of the Services which are provided by Flock to Agency in
accordance with the terms of this Agreement.
5.“Embedded Software” will mean the software and/or firmware embedded or preinstalled on the Agency
Hardware.
6.“Flock IP” will mean the Services, the Documentation, the Embedded Software, the Installation Services, and
any and all intellectual property therein or otherwise provided to Agency and/or its Authorized End Users in
connection with the foregoing.
7.“Footage” means still images captured by the Agency Hardware in the course of and provided via the Services.
8.“Hardware” or “Flock Hardware” shall mean the Flock cameras or device, pole, clamps, solar panel,
installation components, and any other physical elements that interact with the Embedded Software and the
Web Interface to provide the Flock Services. The term “Hardware” excludes the Embedded Software.
9.“Implementation Fee(s)” means the monetary fees associated with the Installation Services, as defined in
Section 1.10 below.
10.“Installation Services” means the services provided by Flock including any applicable installation of
Embedded Software on Agency Hardware.
11.“Non-Agency End User(s)” shall mean any individual, entity, or derivative therefrom, authorized to use the
Services through the Web Interface, under the rights granted to pursuant to the terms (or to those materially
similar) of this Agreement.
12.“Services” or “Flock Services” means the provision, via the Web Interface, of Flock’s software application for
automatic license plate detection, searching image records, and sharing Footage.
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13.“Support Services” shall mean Monitoring Services, as defined in Section 2.9 below.
14.“Unit(s)” shall mean the Agency Hardware together with the Embedded Software.
15.“Usage Fee” means the subscription fees to be paid by the Agency for ongoing access to Services.
16.“Web Interface” means the website(s) or application(s) through which Agency and its Authorized End Users
can access the Services in accordance with the terms of this Agreement.
2.SERVICES AND SUPPORT
1.Provision of Access. Subject to the terms of this Agreement, Flock hereby grants to Agency a non-exclusive, non-
transferable right to access the features and functions of the Services via the Web Interface during the Service Term
(as defined in Section 6.1 below), solely for the Authorized End Users. The Footage will be available for Agency
’s designated administrator, listed on the order form, and any Authorized End Users to access via the Web Interface
for thirty (30) days. Authorized End Users will be required to sign up for an account and select a password and
username (“User ID”). Flock will also provide Agency with the Documentation to be used in accessing and using
the Services. Agency shall be responsible for all acts and omissions of Authorized End Users, and any act or
omission by an Authorized End User which, if undertaken by Agency, would constitute a breach of this Agreement,
shall be deemed a breach of this Agreement by Agency. Agency shall undertake reasonable efforts to make all
Authorized End Users aware of the provisions of this Agreement as applicable to such Authorized End User’s use
of the Services, and shall cause Authorized End Users to comply with such provisions. Flock may use the services
of one or more third parties to deliver any part of the Services, including without limitation using a third party to
host the Web Interface which makes the Services available to Agency and Authorized End Users. Warranties
provided by said third party service providers are the agency’s sole and exclusive remedy and flock’s sole and
exclusive liability with regard to such third-party services, including without limitation hosting the web interface.
Agency agrees to comply with any acceptable use policies and other terms of any third-party service provider that
are provided or otherwise made available to Agency from time to time.
2.Embedded Software License. Subject to all terms of this Agreement, Flock grants Agency a limited, non-
exclusive, non-transferable, non-sublicensable (except to the Authorized End Users), revocable right to use the
Embedded Software as installed on the Hardware or Agency Hardware; in each case, solely as necessary for
Agency to use the Services.
3.Documentation License. Subject to the terms of this Agreement, Flock hereby grants to Agency a non-
exclusive, non-transferable right and license to use the Documentation during the Service Term to Agency ’s
in connection with its use of the Services as contemplated herein, and under Section 2.4 below.
4.Usage Restrictions.
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a.Flock IP. The purpose for usage of the Unit, Documentation, Services, support, and Flock IP are solely to
facilitate gathering evidence that could be used in a lawful criminal investigation by the appropriate government
agency and not for tracking activities that the system is not designed to capture (“Permitted Purpose”). Agency will
not, and will not permit any Authorized End Users to, (i) copy or duplicate any of the Flock IP; (ii) decompile,
disassemble, reverse engineer or otherwise attempt to obtain or perceive the source code from which any software
component of any of the Flock IP is compiled or interpreted, or apply any other process or procedure to derive the
source code of any software included in the Flock IP, or attempt to do any of the foregoing, and Agency
acknowledges that nothing in this Agreement will be construed to grant Agency any right to obtain or use such
source code; (iii) modify, alter, tamper with or repair any of the Flock IP, or create any derivative product from any
of the foregoing, or attempt to do any of the foregoing, except with the prior written consent of Flock; (iv) interfere
or attempt to interfere in any manner with the functionality or proper working of any of the Flock IP; (v) remove,
obscure, or alter any notice of any intellectual property or proprietary right appearing on or contained within any of
the Services or Flock IP; (vi) use the Services, support, Unit, Documentation or the Flock IP for anything other than
the Permitted Purpose; or (vii) assign, sublicense, sell, resell, lease, rent or otherwise transfer or convey, or pledge as
security or otherwise encumber, Agency’s rights under Sections 2.1, 2.2, or 2.3.
b.Flock Hardware. Agency understands that all Flock Hardware is owned exclusively by Flock, and that
title to any Flock Hardware does not pass to Agency upon execution of this Agreement. Agency is not permitted to
remove, reposition, re-install, tamper with, alter, adjust or otherwise take possession or control of Flock Hardware.
Notwithstanding the notice and cure period set for in Section 6.3, Agency agrees and understands that in the event
Agency is found to engage in any of the restricted actions of this Section 2.4(b), all warranties herein shall be null
and void, and this Agreement shall be subject to immediate termination (without opportunity to cure) for material
breach by Agency.
5.Retained Rights; Ownership. As between the Parties, subject to the rights granted in this Agreement, Flock and
its licensors retain all right, title and interest in and to the Flock IP and its components, and Agency acknowledges
that it neither owns nor acquires any additional rights in and to the foregoing not expressly granted by this
Agreement. Agency further acknowledges that Flock retains the right to use the foregoing for any purpose in
Flock’s sole discretion. There are no implied rights.
6.Suspension. Notwithstanding anything to the contrary in this Agreement, Flock may temporarily suspend
Agency’s and any Authorized End User’s access to any portion or all of the Flock IP or Flock Hardware if (i)
Flock reasonably determines that (a) there is a threat or attack on any of the Flock IP; (b) Agency ’s or any
Authorized End User’s use of the Flock IP disrupts or poses a security risk to the Flock IP or any other Agency or
vendor of Flock;
(c) Agency or any Authorized End User is/are using the Flock IP for fraudulent or illegal activities; (d) Flock’s
provision of the Services to Agency or any Authorized End User is prohibited by applicable law; (e) any vendor of
Flock has suspended or terminated Flock’s access to or use of any third party services or products required to enable
Agency to access the Flock IP; or (f) Agency has violated any term of this provision, including, but not limited to,
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utilizing the Services for anything other than the Permitted Purpose (each such suspension, in accordance with this
Section 2.6, a “Service Suspension”). Flock will make commercially reasonable efforts, circumstances permitting, to
provide written notice of any Service Suspension to Agency (including notices sent to Flock’s registered email
address) and to provide updates regarding resumption of access to the Flock IP following any Service Suspension.
Flock will use commercially reasonable efforts to resume providing access to the Service as soon as reasonably
possible after the event giving rise to the Service Suspension is cured. Flock will have no liability for any damage,
liabilities, losses (including any loss of data or profits) or any other consequences that Agency or any Authorized End
User may incur as a result of a Service Suspension. To the extent that the Service Suspension is not caused by
Agency’s direct actions or by the actions of parties associated with the Agency, the expiration of the Term will be
tolled by the duration of any suspension (for any continuous suspension lasting at least one full day) prorated for the
proportion of cameras on the Agency ’s account that have been impacted.
7.Installation Services.
1.Designated Locations. For installation of Flock Hardware, prior to performing the physical installation of the
Units, Flock shall advise Agency on the location and positioning of the Units for optimal license plate image
capture, as conditions and location allow. Flock may consider input from Agency regarding location, position
and angle of the Units (each Unit location so designated by Agency, a “Designated Location”). Flock shall
have final discretion on location of Units. Flock shall have no liability to Agency resulting from any poor
performance, functionality or Footage resulting from or otherwise relating to the Designated Locations or delay
in installation due to Agency’s delay in confirming Designated Locations, in ordering and/or having the
Designated Location ready for installation including having all electrical work preinstalled and permits ready, if
necessary. The deployment plan will confirm the Designated Location. After installation, any subsequent
changes to the deployment plan
(“Reinstalls”) will incur a charge for Flock’s then-current list price for Reinstalls, as listed in the then-current
Reinstall Policy (available at https://www.flocksafety.com/reinstall-fee-schedule) and any equipment charges. These
changes include but are not limited to camera re-positioning, adjusting of camera mounting, re-angling, removing
foliage, camera replacement, changes to heights of poles, regardless of whether the need for Reinstalls related to
vandalism, weather, theft, lack of criminal activity in view, and the like. Flock Safety shall have full discretion on
decision to reinstall Flock Hardware.
2.Agency Installation Obligations. Agency agrees to allow Flock and its agents reasonable access in and near
the Designated Locations at all reasonable times upon reasonable notice for the purpose of performing the
installation work. Although the Units are designed to utilize solar power, certain Designated Locations may
require a reliable source of 120V AC power, as described in the deployment plan. In the event adequate solar
exposure is not available Agency is solely responsible for providing a reliable source of 120V AC power to
the Units, if necessary. Additionally, Agency is solely responsible for (i) any permits or associated costs, and
managing the
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permitting process of installation of cameras or AC power; (ii) any federal, state or local taxes including property,
license, privilege, sales, use, excise, gross receipts or other similar taxes which may now or hereafter become
applicable to, measured by or imposed upon or with respect to the installation of the Hardware, its use (excluding tax
exempt entities), or (iii) any other supplementary cost for services performed in connection with installation of the
Hardware, including but not limited to contractor licensing, engineered drawings, rental of specialized equipment
or vehicles, third-party personnel (i.e. Traffic Control Officers, Electricians, State DOT-approved poles,
etc., if necessary), such costs to be approved by the Agency (“Agency Installation Obligations”). In the event that a
Designated Location for a Unit requires permits, Flock will provide the Agency with a temporary alternate location
for installation pending the permitting process. Once the required permits are obtained, Flock will relocate the Units
from the temporary alternate location to the permitted location at no additional cost. Flock will provide options to
supply power at each Designated Location. If Agency refuses alternative power supply options, Agency agrees and
understands that Agency will not be subject to any reimbursement, tolling, or credit for any suspension period of
Flock Services due to low solar. Flock will make all reasonable efforts within their control to minimize suspension of
Flock Services. Any fees payable to Flock exclude the foregoing. Without being obligated or taking any
responsibility for the foregoing, Flock may pay and invoice related costs to Agency if Agency did not address them
prior to the execution of this Agreement or a third party requires Flock to pay. Agency represents and warrants that it
has all necessary right title and authority and hereby authorizes Flock to install the Hardware at the Designated
Locations and to make any necessary inspections or tests in connection with such installation. Flock is not
responsible for installation of Agency Hardware.
3.Flock’s Obligations. Installation of any Flock Hardware shall be installed in a workmanlike manner in
accordance with Flock’s standard installation procedures, and the installation will be completed within a
reasonable time from the time that the Designated Locations are confirmed. Following the initial installation of
the Hardware and any subsequent Reinstalls or maintenance operations, Flock’s obligation to perform
installation work shall cease; however, for the sole purpose of validating installation, Flock will continue to
monitor the performance of the Units for the length of the Term and will receive access to the Footage for a
period of three (3) business days after the initial installation in order to monitor performance and provide any
necessary maintenance solely as a measure of quality control. Agency understands and agrees that the Flock
Services will not function without the Hardware. Labor may be provided by Flock or a third party. Flock is not
obligated to install, reinstall, or provide physical maintenance to Agency Hardware.
4.Security Interest. Flock Hardware shall remain the personal property of Flock and will be removed upon the
natural expiration of this Agreement at no additional cost to Agency. Agency shall not perform any acts which
would interfere with the retention of title of the Hardware by Flock. Should Agency default on any payment of
the Flock Services, Flock may remove Hardware at Flock’s discretion. Such removal, if made by Flock, shall
not be deemed a waiver of Flock’s rights to any damages Flock may sustain as a result of Agency’s default and
Flock shall have the right to enforce any other legal remedy or right.
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8.Hazardous Conditions. Unless otherwise stated in the Agreement, Flock’s price for its services under this
Agreement does not contemplate work in any areas that contain hazardous materials, or other hazardous
conditions, including, without limit, asbestos, lead, toxic or flammable substances. In the event any such
hazardous materials are discovered in the designated locations in which Flock is to perform services under this
Agreement, Flock shall have the right to cease work immediately in the area affected until such materials are
removed or rendered harmless.
9.Support Services. Subject to the payment of fees, Flock shall monitor the performance and functionality of
Flock Services and may, from time to time, advise Agency on changes to the Flock Services, Installation
Services, or the Designated Locations which may improve the performance or functionality of the Services or
may improve the quality of the Footage. The work, its timing, and the fees payable relating to such work shall
be agreed by the Parties prior to any alterations to or changes of the Services or the Designated Locations
(“Monitoring Services”). Subject to the terms hereof, Flock will provide Agency with reasonable technical and
on-site support and maintenance services (“On-Site Services”) in-person or by email at
support@flocksafety.com. Flock will use commercially reasonable efforts to respond to requests for support.
10.Special Terms. From time to time, Flock may offer certain “Special Terms” related to guarantees, service and
support which are indicated in the proposal and on the order form and will become part of this Agreement, upon
Agency’s consent. To the extent that any terms of this agreement are inconsistent or conflict with the Special
Terms, the Special Terms shall control.
2.10 Changes to Platform. Flock may, in its sole discretion, make any changes to any system or platform that it
deems necessary or useful to (i) maintain or enhance (a) the quality or delivery of Flock’s products or services to its
Agency s, (b) the competitive strength of, or market for, Flock’s products or services, (c) such platform or system’s
cost efficiency or performance, or (ii) to comply with applicable law.
3.RESTRICTIONS AND RESPONSIBILITIES
1.Agency Obligations. Flock will assist Agency end-users in the creation of a User ID. Agency agrees to provide
Flock with accurate, complete, and updated registration information. Agency may not select as its User ID a
name that Agency does not have the right to use, or another person’s name with the intent to impersonate that
person. Agency may not transfer its account to anyone else without prior written permission of Flock. Agency
will not share its account or password with anyone, and must protect the security of its account and password.
Agency is responsible for any activity associated with its account. Agency shall be responsible for obtaining and
maintaining
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any equipment and ancillary services needed to connect to, access or otherwise use the Services. Agency will, at its
own expense, provide assistance to Flock, including, but not limited to, by means of access to, and use of, Agency
facilities, as well as by means of assistance from Agency personnel, to the limited extent any of the foregoing may
be reasonably necessary to enable Flock to perform its obligations hereunder, including, without limitation, any
obligations with respect to Support Services or any Installation Services.
2.Agency Representations and Warranties. Agency represents, covenants, and warrants that Agency will use
the Services only in compliance with this Agreement and all applicable laws and regulations, including but not
limited to any laws relating to the recording or sharing of video, photo, or audio content. Although Flock has
no obligation to monitor Agency ’s use of the Services, Flock may do so and may prohibit any use of the
Services it believes may be (or alleged to be) in violation of the foregoing.
4.CONFIDENTIALITY; AGENCY DATA
1.Confidentiality. To the extent allowable by applicable FOIA and state-specific Public Records Acts, each Party
(the “Receiving Party”) understands that the other Party (the “Disclosing Party”) has disclosed or may disclose
business, technical or financial information relating to the Disclosing Party’s business (hereinafter referred to as
“Proprietary Information” of the Disclosing Party). Proprietary Information of Flock includes non-public
information regarding features, functionality and performance of the Services. Proprietary Information of Agency
includes non-public data provided by Agency to Flock or collected by Flock via the Unit, including the Footage, to
enable the provision of the Services, which includes but is not limited to geolocation information and
environmental data collected by sensors built into the Units (“Agency Data”). The Receiving Party agrees: (i) to
take the same security precautions to protect against disclosure or unauthorized use of such Proprietary
Information that the party takes with its own proprietary information, but in no event will a party apply less than
reasonable precautions to protect such Proprietary Information, and (ii) not to use (except in performance of the
Services or as otherwise permitted herein) or divulge to any third person any such Proprietary Information.
Flock’s use of the Proprietary Information may include processing the Proprietary Information to send Agency
alerts, such as when a car exits Agency ’s neighborhood, or to analyze the data collected to identify motion or
other events. The Disclosing Party agrees that the foregoing shall not apply with respect to any information that
the Receiving Party can document (a) is or becomes generally available to the public, or (b) was in its possession
or known by it prior to receipt from the Disclosing Party, or (c) was rightfully disclosed to it without restriction
by a third party, or (d) was independently developed without use of any Proprietary Information of the Disclosing
Party. Nothing in this Agreement will prevent the Receiving Party from disclosing the Proprietary Information
pursuant to any judicial or governmental order, provided that the Receiving Party gives the Disclosing Party
reasonable prior notice of such disclosure to contest such order. For clarity, Flock may access, use, preserve and/
or disclose the Footage to law enforcement authorities, government officials, and/or third parties, if legally
required to do so or if Flock has a good faith belief that such access, use, preservation or disclosure is reasonably
necessary to: (a) comply with a legal process or
request; (b) enforce this Agreement, including investigation of any potential violation thereof; (c) detect, prevent or
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otherwise address security, fraud or technical issues; or (d) protect the rights, property or safety of Flock, its users, a
third party, or the public as required or permitted by law, including respond to an emergency situation. Agency
hereby expressly grants Flock a non-exclusive, worldwide, perpetual, royalty-free right and license (during and after
the term hereof) to disclose the Agency Data (inclusive of any Footage) to enable law enforcement monitoring
against law enforcement hotlists as well as provide Footage search access to law enforcement for investigative
purposes only. Flock may store deleted Footage in order to comply with certain legal obligations but such retained
Footage will not be retrievable without a valid court order.
2.Agency Data.. As between Flock and Agency, all right, title and interest in the Agency Data, belong to and are
retained solely by Agency. Agency hereby grants to Flock a limited, non-exclusive, royalty-free, worldwide license
to use the Agency Data and perform all acts with respect to the Agency Data as may be necessary for Flock to
provide the Flock Services to Agency, including without limitation the Support Services set forth in Section 2.9
above, and a non-exclusive, perpetual, irrevocable, worldwide, royalty-free, fully paid license to use, reproduce,
modify and distribute the Agency Data as a part of the Aggregated Data (as defined in Section 4.4 below).As
between Agency and Non-Agency End Users that have prescribed access of Footage to Agency, each of Agency
and Non-Agency End Users will share all right, title and interest in the Non-Agency End User Data. This
Agreement does not by itself make any Non-Agency End User Data the sole property or the Proprietary
Information of Agency. Flock will automatically delete Footage older than thirty (30) days. Agency has a thirty
(30) day window to view, save and/or transmit Footage to the relevant government agency prior to its deletion.
3.Feedback. If Agency provides any suggestions, ideas, enhancement requests, feedback, recommendations or
other information relating to the subject matter hereunder, Agency hereby assigns (and will cause its agents and
representatives to assign) to Flock all right, title and interest (including intellectual property rights) with respect to
or resulting from any of the foregoing.
4.Aggregated Data. Notwithstanding anything in this Agreement to the contrary, Flock shall have the right to
collect and analyze data that does not refer to or identify Agency or any individuals or de-identifies such data and
other information relating to the provision, use and performance of various aspects of the Services and related
systems and technologies (including, without limitation, information concerning Agency Data and data derived
therefrom). For the sake of clarity, Aggregated Data is compiled anonymous data which has been stripped of any
personal identifying information. Agency acknowledges that Flock will be compiling anonymized and/or
aggregated data based on Agency Data input into the Services (the “Aggregated Data”). Agency hereby grants
Flock a non- exclusive, worldwide, perpetual, royalty-free right and license (during and after the Service Term
hereof) to (i) use and distribute such Aggregated Data to improve and enhance the Services and for other
development, diagnostic and corrective purposes, other Flock offerings, and crime prevention efforts, and (ii)
disclose the Agency Data (both inclusive of any Footage) to enable law enforcement monitoring against law
enforcement hotlists as well as provide Footage search access to law enforcement for investigative purposes only.
No rights or licenses are granted except
as expressly set forth herein. Flock shall not sell Agency Data or Aggregated Data.
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5.PAYMENT OF FEES
5.1a Wing Fees. For Wing products, the Agency will pay Flock the first Usage Fee and the Implementation Fee (as
described on the Order Form attached hereto, together the “Initial Fees”) as set forth on the Order Form on or
before the 30th day following the Effective Date of this Agreement. Flock shall have no liability resulting from any
delay by the Agency in installing the Embedded Software on the Agency Hardware. If applicable, Agency shall pay
the ongoing Usage Fees set forth on the Order Form with such Usage Fees due and payable thirty (30) days in
advance of each payment period. All payments will be made by either ACH, check, or credit card.
5.1b Falcon Fees. For Falcon products during the Initial Term, Agency will pay Flock fifty percent (50%) of the
first Usage Fee, the Implementation Fee and any fee for Hardware (as described on the Order Form attached hereto,
together the “Initial Fees”) as set forth on the Order Form on or before the 30th day following receipt of initial
invoice after Effective Date. Upon commencement of installation, Flock will issue an invoice for twenty-five
percent (25%) of the Initial Fees, and Agency shall pay on or before 30th day following receipt of invoice. Upon
completion of installation, Flock will issue an invoice for the remaining balance and Agency shall pay on or before
30th day following receipt of final invoice. Flock is not obligated to commence the Installation Services unless and
until the first payment has been made and shall have no liability resulting from any delay related thereto. For a
Renewal Term, as defined below, Agency shall pay the entire invoice on or before the 30th day following receipt of
invoice.
2.Changes to Fees. Flock reserves the right to change the fees or applicable charges and to institute new charges
and fees at the end of the Initial Term or any Renewal Term, upon sixty (60) days’ notice prior to the end of such
Initial Term or Renewal Term (as applicable) to Agency (which may be sent by email). If Agency believes that
Flock has billed Agency incorrectly, Agency must contact Flock no later than sixty (60) days after the closing
date on the first billing statement in which the error or problem appeared, in order to receive an adjustment or
credit. Inquiries should be directed to Flock’s Agency support department. Agency acknowledges and agrees
that a failure to contact Flock within this sixty (60) day period will serve as a waiver of any claim Agency may
have had as a result of such billing error.
3.Invoicing, Late Fees; Taxes. Flock may choose to bill through an invoice, in which case, full payment for
invoices issued in any given month must be received by Flock thirty (30) days after the mailing date of the
invoice. If Agency is a non-tax exempt entity, Agency shall be responsible for all taxes associated with Services
other than
U.S. taxes based on Flock’s net income.
6.TERM AND TERMINATION
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6.1a Wing Term. Subject to earlier termination as provided below, the initial term of this Agreement shall be for the
period of time set forth on the Order Form (the “Initial Term ”). The Term shall commence upon execution of this
Agreement. Following the Initial Term, unless otherwise indicated on the Order Form, this Agreement will
automatically renew for successive renewal terms of the greater of one year or the length set forth on the Order
Form (each, a “Renewal Term ”, and together with the Initial Term, the “Service Term ”) unless either party gives the
other party notice of non-renewal at least thirty (30) days prior to the end of the then-current term.
6.1b Falcon Term . Subject to earlier termination as provided below, the initial term of this Agreement shall be for the
period of time set forth on the Order Form (the “Initial Term ”). The Term shall commence upon first installation and
validation of a Unit. Following the Initial Term, unless otherwise indicated on the Order Form, this Agreement will
automatically renew for successive renewal terms for the length set forth on the Order Form (each, a “Renewal
Term ”, and together with the Initial Term, the “Service Term ”) unless either party gives the other party notice of non-
renewal at least thirty (30) days prior to the end of the then-current term.
2.Termination for Convenience. At any time during the agreed upon Term, an Agency not fully satisfied with the
service may self-elect to terminate this Agreement for convenience. Termination for convenience will result in a
one-time fee of $500 per Flock Hardware. Upon termination for convenience, a refund will be provided for Falcon
Cameras, prorated for any fees for the remaining Term length set forth previously. Agency will remain liable to pay
the full outstanding fees for any Wing product on the effective date of termination of that Order Form. Flock will
invoice, and Agency will pay, any unbilled fees and any unpaid fees covering the remainder of the term of that
Order Form had it not been terminated. Termination for convenience of the Agreement by the Agency will be
effective immediately. Flock will provide advanced written notice and remove all Flock Hardware at Flock’s own
convenience, within a commercially reasonable period of time upon termination.
3.Termination. Notwithstanding the termination provisions in Section 2.4(b), in the event of any material breach
of this Agreement, the non-breaching party may terminate this Agreement prior to the end of the Service Term by
giving thirty (30) days prior written notice to the breaching party; provided, however, that this Agreement will not
terminate if the breaching party has cured the breach prior to the expiration of such thirty (30) day period. Either
party may terminate this Agreement, without notice, (i) upon the institution by or against the other party of
insolvency, receivership or bankruptcy proceedings, (ii) upon the other party's making an assignment for the
benefit of creditors, or (iii) upon the other party's dissolution or ceasing to do business. Upon termination for
Flock’s material breach, Flock will refund to Agency a pro-rata portion of the pre-paid fees for Services not
received due to such termination.
5.No-Fee Term. For the Term of this Agreement, Flock will provide Agency with complimentary access to ‘hot-
list’ alerts, which may include ‘hot tags’, stolen vehicles, Amber Alerts, etc. (“No-Fee Term ”). In the event a Non-
Agency End User grants Agency access to Footage and/or Notifications from a Non-Agency End User Unit,
Agency will have access to Non-Agency End User Footage and/or Notifications until deletion, subject to the
thirty (30) day
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retention policy. Non-Agency End Users and Flock may, in their sole discretion, leave access open. The No-Fee
Term will survive the Term of this Agreement. Flock, in its sole discretion, can determine not to provide additional
No-Fee Terms or can impose a price per No-Fee Term upon thirty (30) days’ notice. Agency may terminate any No-
Fee Term or access to future No-Fee Terms upon thirty (30) days’ notice.
6.Survival. The following Sections will survive termination: 2.4, 2.5, 3, 4, 5 (with respect to any accrued rights to
payment), 5.4, 6.5, 7.4, 8.1, 8.2, 8.3, 8.4, 9.1 and 10.5.
7.REMEDY; WARRANTY AND DISCLAIMER
1.Remedy. Upon a malfunction or failure of Flock Hardware or Embedded Software (a “Defect”), Agency must
notify Flock’s technical support as described in Section 2.9 above. If Flock is unable to correct the Defect, Flock
shall, or shall instruct one of its contractors to repair or replace the Flock Hardware or Embedded Software
suffering from the Defect. Flock reserves the right in their sole discretion to refuse or delay replacement or its
choice of remedy for a Defect until after it has inspected and tested the affected Unit provided that such inspection
and test shall occur within seventy-two (72) hours after Agency notifies the Flock of a known Defect. In the event
of a Defect, Flock will repair or replace the defective Unit at no additional cost. In the event that a Unit is lost,
stolen, or damaged, Agency may request that Flock replace the Unit at a fee according to the then-current
Reinstall Policy (https://www.flocksafety.com/reinstall-fee-schedule). Agency shall not be required to replace
subsequently lost, damaged or stolen Units, however, Agency understands and agrees that functionality, including
Footage, will be materially affected due to such subsequently lost, damaged or stolen Units and that Flock will
have no liability to Agency regarding such affected functionality nor shall the Usage Fee or Implementation Fees
owed be impacted. Flock is under no obligation to replace or repair Hardware.
2.Exclusions. Flock will not provide the remedy described in Section 7.1 if Agency is found to have incorrectly
or improperly used the Flock Hardware, Agency Hardware or Embedded Software in any manner.
3.Warranty. Flock shall use reasonable efforts consistent with prevailing industry standards to maintain the
Services in a manner which minimizes errors and interruptions in the Services and shall perform the Installation
Services in a professional and workmanlike manner. Upon completion of any installation or repair, Flock shall
clean and leave the area in good condition. Services may be temporarily unavailable for scheduled maintenance
or for unscheduled emergency maintenance, either by Flock or by third-party providers, or because of other
causes beyond Flock’s reasonable control, but Flock shall use reasonable efforts to provide advance notice in
writing or by e-mail of any scheduled service disruption.
4.Disclaimer. THE REMEDY DESCRIBED IN SECTION 7.1 ABOVE IS AGENCY ’S SOLE REMEDY, AND
FLOCK’S SOLE LIABILITY, WITH RESPECT TO DEFECTIVE EMBEDDED SOFTWARE. THE FLOCK
DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR FREE; NOR
DOES
IT MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE
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SERVICES. EXCEPT AS EXPRESSLY SET FORTH IN THIS SECTION, THE SERVICES ARE PROVIDED
“AS IS” AND FLOCK DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT
LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE AND NON-INFRINGEMENT. THIS DISCLAIMER OF SECTION 7.4 ONLY APPLIES TO THE
EXTENT ALLOWED BY THE GOVERNING LAW OF THE STATE MENTIONED IN SECTION 10.6, OR IF
NO STATE IS MENTIONED IN SECTION 10.6, BY THE LAW OF THE STATE OF GEORGIA.
5.Insurance. Flock will maintain commercial general liability policies with policy limits reasonably
commensurate with the magnitude of Flock’s business risk. Certificates of Insurance can be provided upon
request.
6.Force Majeure. Flock is not responsible nor liable for any delays or failures in performance from any cause
beyond its control, including, but not limited to acts of God, changes to law or regulations, embargoes, war,
terrorist acts, acts or omissions of third-party technology providers, riots, fires, earthquakes, floods, power
blackouts, strikes, weather conditions or acts of hackers, internet service providers or any other third party or
acts or omissions of Agency or any Authorized End User.
8.LIMITATION OF LIABILITY; NO FEE TERM; INDEMNITY
1.Limitation of Liability. NOTWITHSTANDING ANYTHING TO THE CONTRARY, FLOCK AND ITS
SUPPLIERS (INCLUDING BUT NOT LIMITED TO ALL HARDWARE AND TECHNOLOGY SUPPLIERS),
OFFICERS, AFFILIATES, REPRESENTATIVES, CONTRACTORS AND EMPLOYEES SHALL NOT BE
RESPONSIBLE OR LIABLE WITH RESPECT TO ANY SUBJECT MATTER OF THIS AGREEMENT OR
TERMS AND CONDITIONS RELATED THERETO UNDER ANY CONTRACT, NEGLIGENCE, STRICT
LIABILITY, PRODUCT LIABILITY, OR OTHER THEORY: (A) FOR ERROR OR INTERRUPTION OF USE
OR FOR LOSS OR INACCURACY, INCOMPLETENESS OR CORRUPTION OF DATA OR FOOTAGE OR
COST OF PROCUREMENT OF SUBSTITUTE GOODS, SERVICES OR TECHNOLOGY OR LOSS OF
BUSINESS; (B) FOR ANY INDIRECT, EXEMPLARY, INCIDENTAL, SPECIAL OR CONSEQUENTIAL
DAMAGES; (C) FOR ANY MATTER BEYOND FLOCK’S ACTUAL KNOWLEDGE OR REASONABLE
CONTROL INCLUDING REPEAT CRIMINAL ACTIVITY OR INABILITY TO CAPTURE FOOTAGE OR
IDENTIFY AND/OR CORRELATE A LICENSE PLATE WITH THE FBI DATABASE; (D) FOR ANY PUBLIC
DISCLOSURE OF PROPRIETARY INFORMATION MADE IN GOOD FAITH; (E) FOR CRIME
PREVENTION; OR (F) FOR ANY AMOUNTS THAT, TOGETHER WITH AMOUNTS ASSOCIATED WITH
ALL OTHER CLAIMS, EXCEED THE FEES PAID AND/OR PAYABLE BY AGENCY TO FLOCK FOR THE
SERVICES UNDER THIS AGREEMENT IN THE TWELVE (12) MONTHS PRIOR TO THE ACT OR
OMISSION THAT GAVE RISE TO THE LIABILITY, IN EACH CASE, WHETHER OR NOT FLOCK HAS
BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN THE EVENT OF AN EMERGENCY,
AGENCY SHOULD CONTACT 911 AND SHOULD NOT RELY ON THE SERVICES.THIS LIMITATION OF
LIABILITY OF SECTION 8 ONLY APPLIES TO THE EXTENT ALLOWED BY THE GOVERNING LAW OF
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THE STATE MENTIONED IN SECTION 10.6, OR IF NO STATE IS MENTIONED IN SECTION 10.6, BY THE
LAW OF THE STATE OF GEORGIA.
2.Additional No-Fee Term Requirements. IN NO EVENT SHALL FLOCK’S AGGREGATE LIABILITY, IF
ANY, ARISING OUT OF OR IN ANY WAY RELATED TO THE COMPLIMENTARY NO-FEE TERM AS
DESCRIBED IN SECTION 6.5 EXCEED $100, WITHOUT REGARD TO WHETHER SUCH CLAIM IS
BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE.
Parties acknowledge and agree that the essential purpose of this Section 8.2 is to allocate the risks under the No-
Fee Term described in Section 6.5 and limit potential liability given the aforementioned complimentary service,
which would have been substantially higher if Flock were to assume any further liability other than as set forth
herein. Flock has relied on these limitations in determining whether to provide the complimentary No-Fee Term.
The limitations set forth in this Section 8.2 shall not apply to claims or damages resulting from Flock’s other
obligations under this Agreement.
3.Responsibility. Each Party to this Agreement shall assume the responsibility and liability for the acts and
omissions of its own employees, deputies, officers, or agents, in connection with the performance of their official
duties under this Agreement. Each Party to this Agreement shall be liable (if at all) only for the torts of its own
officers, agents, or employees that occur within the scope of their official duties. Agency will not pursue any
claims or actions against Flock’s suppliers.
4.Indemnity. To the extent allowed by law, Agency hereby agrees to indemnify and hold harmless Flock against
any damages, losses, liabilities, settlements and expenses in connection with any claim or action that arises from
an alleged violation of Section 3.2, a breach of this Agreement, Agency’s Installation Obligations, Agency’s
sharing of any data in connection with the Flock system, Flock employees or agent or Non-Agency End Users, or
otherwise from Agency’s use of the Services, Flock Hardware, Agency Hardware and any Embedded Software,
including any claim that such actions violate any applicable law or third party right. Although Flock has no
obligation to monitor Agency’s use of the Services, Flock may do so and may prohibit any use of the Services it
believes may be (or alleged to be) in violation of Section 3.2 or this Agreement.
9.RECORD RETENTION
9.1 Data Preservation. The Agency agrees to store Agency Data in compliance with all applicable local, state and
federal laws, regulations, policies and ordinances and their associated record retention schedules. As part of
Agency’s consideration for paid access and no-fee access to the Flock System, to the extent that Flock is required by
local, state or federal law to preserve the Agency Data, Flock will notify Agency of the requirement and applicable
retention period, and Agency agrees to preserve and securely store this data on Flock’s behalf so that should Flock
be legally compelled by judicial or government order, Flock may retrieve the data from Agency upon demand.
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10.MISCELLANEOUS
1.Severability. If any provision of this Agreement is found to be unenforceable or invalid, that provision will be
limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force
and effect and enforceable.
2.Assignment. This Agreement is not assignable, transferable or sublicensable by Agency except with Flock’s
prior written consent. Flock may transfer and assign any of its rights and obligations, in whole or in part, under
this Agreement without consent.
3.Entire Agreement. This Agreement, together with the Order Form(s), the then-current Reinstall Policy (https://
www.flocksafety.com/reinstall-fee-schedule), and Deployment Plan(s), are the complete and exclusive statement
of the mutual understanding of the parties and supersedes and cancels all previous written and oral agreements,
communications and other understandings relating to the subject matter of this Agreement, and that all waivers
and modifications must be in a writing signed by both parties, except as otherwise provided herein. None of
Agency’s purchase orders, authorizations or similar documents will alter the terms of this Agreement, and any
such conflicting terms are expressly rejected.
4.Relationship. No agency, partnership, joint venture, or employment is created as a result of this Agreement
and Agency does not have any authority of any kind to bind Flock in any respect whatsoever.
5.Governing Law; Venue. This Agreement shall be governed by the laws of the State in which the Agency is
located. The parties hereto agree that venue would be proper in the chosen courts of the State of which the
Agency is located. The parties agree that the United Nations Convention for the International Sale of Goods is
excluded in its entirety from this Agreement.
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6.Publicity. Upon prior consent from Agency, Flock has the right to reference and use Agency’s name and
trademarks and disclose the nature of the Services provided hereunder in each case in business and development
and marketing efforts, including without limitation on Flock’s website.
7.Export. Agency may not remove or export from the United States or allow the export or re-export of the Flock
IP or anything related thereto, or any direct product thereof in violation of any restrictions, laws or regulations of
the United States Department of Commerce, the United States Department of Treasury Office of Foreign Assets
Control, or any other United States or foreign agency or authority. As defined in FAR section 2.101, the Services,
the Hardware, the Embedded Software and Documentation are “commercial items” and according to DFAR section
252.2277014(a)(1) and (5) are deemed to be “commercial computer software” and “commercial computer software
documentation.” Consistent with DFAR section 227.7202 and FAR section 12.212, any use, modification,
reproduction, release, performance, display, or disclosure of such commercial software or commercial software
documentation by the U.S. Government will be governed solely by the terms of this Agreement and will be
prohibited except to the extent expressly permitted by the terms of this Agreement.
8.Headings. The headings are merely for organization and should not be construed as adding meaning to the
Agreement or interpreting the associated Sections.
9.Authority. Each of the below signers of this Agreement represent that they understand this Agreement and
have the authority to sign on behalf of and bind the organizations and individuals they are representing.
10.Notices. All notices under this Agreement will be in writing and will be deemed to have been duly given
when received, if personally delivered; when receipt is electronically confirmed, if transmitted by facsimile or e-
mail; the day after it is sent, if sent for next day delivery by recognized overnight delivery service; and upon
receipt, if sent by certified or registered mail, return receipt requested.
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Hock safety
Let's defeat crime together
Customer Implementation Guide:
Law Enforcement
Contents
Implementation Timeline 2
Implementation Team 3
Implementation Service brief: Standard VS Advanced 6
Standard Implementation 6
Advanced Implementation 8
Things to Consider when Picking Locations 10
Customer Responsibilities: AC -Powered Cams 11
Electrician Handout 12
Electrician Installation Steps 12
FAQs about AC -Powered Flock Cameras 13
Installation Service Brief Summary 15
Permitting: Pre -Install Questionnaire 16
1. Timeline 16
2. Right of Way 16
3. AC Power vs. Solar 16
4. Traffic Control & Installation Methods 16
5. Paperwork & Required Forms 17
6. Contacts 17
Professional Services Fee Schedule 17
Billing 18
Help Center 19
Customer Support 19
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Implementation Timeline
This timeline provides general guidance and understanding of your installation process.
While we typically complete installations 6-8 weeks after locations have been finalized,
delays can occur as noted in the timeline below:
Review
Locations
Finalize
Locations
Step 1
Step 2
Step 3
Step 4
Ongoing -as
needed
I
■
Confirm camera locations with your sales representative
Flock: Your Sales representative will present several viable options for camera
locations
Customer: Review Deployment Plan & approve camera locations
Please Note: If Public Works is required to move forward, please obtain approval.
Prepare for finalized camera locations
Flock: Confirm Deployment Plan and signed agreement. Flock will move forward
with next steps for locations that don't need permits (minimum 10 locations needed
to move forward with partial installation)
Customer: Prepare the below items, as needed
• If permits are required, begin application process
• If cameras will be AC -powered, hire an electrician/street department
Conduct On -site Survey & place flags:
Flock: Flock technician conducts site survey to (1) evaluate solar or power access, (2)
check line of sight to the road, and (3) evaluate cellular service in the area. When the
technician deems the locations suitable, s/he will place a white flag at each spot.
Please note: If the initially determined locations don't meet Flock standards, we will
evaluate a new location, obtain customer approval, and redo a site survey. This may
push timeline for installation.
Call 811
Flock: Flock Safety will coordinate with Call 811 to mark each camera location for
underground utilities within a 10 -foot radius.
Please Note: Call 811 is a government service, so turnaround times may vary and is
outside of Flock control
Schedule installation:
Flock: Flock will (1) ship any site specific materials that the technician does not have
locally (2) schedule the installation date
Install & Validate Cameras
Flock: After installation, your Customer Success Manager will confirm that cameras
are capturing footage well and functioning properly. They will then give you full
access to the system along with helpful training resources.
Finalize any Installation needs
Flock: While we typically complete installations within 4 weeks of finalizing
locations, delays may occur due to external factors. In these instances, we will
continue to work through this process until your cameras are fully installed and
operational.
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Implementation Team
Implementation
Team
How they will support you
Project Manager
Field Operations
Team
Product
Implementation
Specialist
Your Project Manager is your primary contact during camera
installation.
• Your project manager will guide you through the entire installation
process, keeping you apprised of all implementation updates as well
as answering any questions you have during this timelthey will
ensure that all the cameras are on the ground and operating for at
least 48 hours before transitioning you to your Customer Success
Manager.
• The Field Operations team is responsible for the physical installation
and maintenance of cameras and associated equipment provided
by Flock#his includes a large team of technicians, schedulers, and
many others involved in ensuring the delivery of the product.
• They take the technical plan you finalized with Product
Implementation and work closely with other teams at Flock to make
sure that the cameras are installed quickly and safely and in a way
that maximizes the opportunity to solve crime at a specific location.
• *Note*: For all Installation questions or concerns, please always
direct them to your Customer Success Manager and not the
technician.
Your Product Implementation Specialist is your technical product
expert.
They will help translate your goal for using Flock Safety cameras into a
technical plan that can be executed and enable you to solve crimeQ'our
specialist will work your Sales Rep to:
• Review the cameras in your deployment
• Ensure that the deployment plan is set up for success from a
technological standpoint in addition to meeting your goals for the
product
• If any of your locations require permits, a member of the Product
Implementation team will assist you in packaging your application(s).
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Relationship
Team
How they will support you
Customer
Success
Manager
Flock Safety
Support
Your Customer Success Manager is your strategic partner for your
lifetime as a Flock customer.
While the cameras are getting installed, your CSM will help get your
account set up and get all key users trained on the system.
Post -Camera -installation, your CSM will be your go -to for most account —
related needs: You should reach out to them to:
• Set up Account Training
• Understand benefits of features
• Learning best practices for getting relevant data
• Identifying opportunities to expand the security network in your
area
• Provide feedback on your partnership with Flock
The Flock Safety Support team is committed to answering all your day-
to-day questions as quickly as possible4ro get in touch with support,
simply email support@flocksafety4om*upport can help you:
• Request camera maintenance
• Troubleshoot online platform
• Contract / Billing questions
• Update account information
• Camera Sharing questions
• Quick "How to" questions in your Flock Account
Please Note: On some occasions, third parties outside of Flock Safety may be (or need to
be) involved in your implementation.
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Outside Party
Electrician/
Street
Department
Public Works
(LE)
Department of
Transportation
(DOT), City,
or County
agencies
When they may be involved
If the Flock cameras need to be AC powered, you (customer) are
responsible for providing an electrician to ensure power connectivity
To weigh in on the use of public Rights of Way or property
If installation in your area requires permitting
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Implementation Service brief: Standard VS Advanced
Standard Implementation
Cost = $350 / camera (one time cost)
Included in scope:
Once Designated Locations are confirmed, as part of the Standard Implementation Service
Flock will perform the following:
An in -person site survey to confirm the installation feasibility of a location (location
assessment, solar assessment, visibility review, etc.)
Confirm that a location is safe for work by following State utility locating procedures.
Work with local utilities to prevent service interruptions during the installation
• Engage 811 'Call -before -you -Dig' system to receive legal dig date
• Apply approved markings Coordinate with 811 regarding any necessary high -risk dig
clearances or required vendor meets
Each installation may include the following:
Installation of camera and solar panel with standard, 12' above grade Flock
breakaway pole
• Installation of camera and solar panel on a suitable existing pole, no higher than 8-12'
(approval at Flock Safety's discretion)
• Installation of camera and AC adapter that a qualified electrician can connect to AC
power on a suitable existing pole, no higher than 8-12' (approval at Flock Safety's
discretion)
Flock will provide and mount an AC adapter that a qualified electrician can connect
to AC power following our electrical wiring requirements (link). Flock is unable
to make any AC connections or boreholes in any material other than dirt, grass,
loose gravel (or other non-diggable material). Electrical work requiring a licensed
electrician and associated costs, not included in the scope.
• Access requiring up to a 14' A -frame ladder
• Standard MUTCD traffic control procedures performed by a Flock technician
Obtain a business license to operate in the City and State of camera location
r
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Not included in scope:
Flock does not include the following as part of the Standard Implementation Service but can
provide a quote for sourcing at an additional cost:
Cannot NCHRP 350 or MASH approved pole (as may be required for locations in DOT
right of way)
A Bucket Truck for accessing horizontal/cross-beams
Site -specific engineered traffic plans
Third -party provided traffic control
State or City -specific specialty contractor licenses
Custom engineered drawings
Electrical work requires a licensed electrician. Flock will provide and mount an AC
adapter that a qualified electrician can connect to AC power but cannot make any AC
connections or boreholes in any material other than dirt, grass, loose gravel (or other
non-diggable material).
Private utility search for privately owned items not included in standard 811 procedures
(communication, networking, sprinklers, etc.)
Upgrades to power sources to ready them for Flock power (additional fuses, switches,
breakers, etc.)
Any fees or costs associated with filing for required City, County, or State permits
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Advanced Implementation
Cost = $750 / camera (one time cost)
Included in scope: Once Designated Locations are confirmed, as part of the Advanced
Implementation Service, Flock will perform the following:
• An in -person site survey to confirm the installation feasibility of a location (location
assessment, solar assessment, visibility review, etc.)
• Confirm that a location is safe for work by following State utility locating procedures.
Work with local utilities to prevent service interruptions during the installation
• Engage 811 'Call -before -you -Dig' system to receive legal dig date
• Apply approved markings Coordinate with 811 regarding any necessary high -risk dig
clearances or required vendor meets
Each installation may include the following:
Installation of camera and solar panel with standard, 12' above grade Flock
breakaway pole
Installation of camera and solar panel on a suitable existing pole, no higher than 8-12'
(approval at Flock Safety's discretion) or NCHRP 350 or MASH approved pole, if
necessary.
• Pole Options - Northern and Coastal
• Pole Options - Non -Winterized, Non -Coastal
• Pole Options - Georgia
• Pole Options - Texas
Installation of camera and AC adapter that a qualified electrician can connect to AC
power on a suitable existing pole, no higher than 8-12' (approval at Flock Safety's
discretion)
Flock will provide and mount an AC adapter that a qualified electrician can
connect to AC power following our electrical wiring requirements (link). Flock
cannot make any AC connections or boreholes in any material other than dirt,
grass, loose gravel (or other non-diggable material). Electrical work requiring a
licensed electrician and associated costs, not included in the scope.
• Access requiring up to a 14' A -frame ladder
• Standard MUTCD traffic control procedures performed by a Flock technician
Obtain a business license to operate in the City and State of camera location
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Not included in scope:
By default, Flock does not include the following as part of the Advanced Implementation
Service but can optionally provide a quote for sourcing (additional cost):
A Bucket Truck for accessing horizontal/cross-beams
Site -specific engineered traffic plans
Third -party provided traffic control
State or City -specific specialty contractor licenses
Custom engineered drawings
Electrical work requires a licensed electrician. Flock will provide and mount an AC
adapter that a qualified electrician can connect to AC power but cannot make any AC
connections or boreholes in any material other than dirt, grass, loose gravel (or other
non-diggable material).
Private utility search for privately owned items not included in standard 811 procedures
(communication, networking, sprinklers, etc.)
Upgrades to power sources to ready them for Flock power (additional fuses, switches,
breakers, etc.)
Any fees or costs associated with filing for required City, County, or State permits
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DocuSign Envelope ID: 5F504AEA-AE27-48B9-97D0-20D6AF2FA089
Things to Consider when Picking Locations
Falcon Cameras
Use Cases
• Flock LPRs are designed to capture images of rear license plates aimed in the
direction of traffic.
• Flock LPRs are not designed to capture pedestrians, sidewalks, dumpsters, gates,
other areas of non -vehicle traffic, intersections.
Placement
• They capture vehicles driving away from an intersection.
• They cannot point into the middle of an intersection.
They should be placed after the intersection to prevent stop and go motion activation
or "stop and go" traffic.
Mounting
They can be mounted on existing utility, light, traffic signal poles, or 12 foot Flock
poles. **NOTE** Permitting (or permission from pole owner) may be required to use
existing infrastructure or install in specific areas, depending on local regulations &
policies.
They should be mounted one per pole*. If using AC power, they can be mounted 2 per
pole.
*Cameras need sufficient power. Since a solar panel is required per camera, it can
prevent adequate solar power if two cameras and two solar panels are on a single
pole (blocking visibility). Therefore if relying on solar power, only one camera can
be installed per pole.
• They can be powered with solar panels or direct wire -in AC Power (no outlets). **NOTE**
Flock does not provide Electrical services. Once installed, the agency or community must
work with an electrician to wire the cameras. Electrician services should be completed
within two days of installation to prevent the camera from dying.
• They will require adequate cellular service using AT&T or T -Mobile to be able to process &
send images.
Solar Panels
• Solar panels need unobstructed southern -facing views.
Pole
• If a location requires a "DOT Pole" (i.e., not Flock standard pole), the implementation cost
will be $750/camera.
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Customer Responsibilities: AC -Powered Cams
If the Flock cameras need to be AC -powered, the customer is responsible for acquiring an
electrician and ensuring they connect the camera to power*ee steps 2 and 6 below.
frock safety
Let's defeat crime together
Don't Let Access
to Solar Limit
Your Power Needs
The Flock Safety license
plate reading camera
system can leverage AC
power to help your
community solve crime
no matter the location.
Easy to Use Install
Power Kit
Work with Local
Electricians
Efficient Quote &
Installation Process
www.flocksafety.com 866-901-1781
How to Get Started
with a Powered Install
1. Create a Deployment Plan
Work with Flock to select the best
locations) for your cameras and power
sources.
2. Acquire an Electrical Quote
Contact an electrician to receive a
quote to run 120volt AC power to the
camera.
3. Sign Flock Safety Agreement
Sign the Flock Safety purchase order to
begin the installation of the cameras.
4. Conduct Site Survey
Flock will mark camera locations, locate
underground utilities and mark if
present.
5. Install Camera
Flock will install the camera and AC
power kit at the specified camera
location.
6. Connect Camera to Power
Notify the electrician that the camera is
ready for the power connection
installation.
f Pock safety
Visit flocksafety.om/power-install for the complete plan, FAQs & to get started!
11
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Electrician Handout
Electrician Installation Steps
1. Run AC cable and conduit to the
box according to NEC Article 300
and any applicable local codes. The
gland accepts 1/2" conduit.
2. Open the box using hinges.
3. Connect AC Mains per wiring
diagram below:
Connect AC Neutral wire to the
Surge Protector white Neutral
wire using the open position on
the lever nut.
Connect AC Line wire to the
Surge Protector black Line wire
using the open position on the
lever nut.
Protector green ground wire using the open
Connect AC Ground wire to the Surge
position on the lever nut.
4. Verify that both the RED LED is lit on the front of the box
5. Close box and zip tie the box shut with the provided zip tie
6. While still on -site, call Flock, who will remotely verify that power is working correctly:
Southeast Region - (678) 562-8766
West -Region - (804) 607-9213
Central & NE Region - (470) 868-4027
120VAC
FROM LIGHT POLE
SURGE PROTECTOR
L L
UDC CONVERTER 24V BOW RED PANEL LIGHT CAMERA
ACA
AC*
v+ '3 _
v. 0 _
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FAQs about AC -Powered Flock Cameras
• What voltage is supported? The AC kit is designed to work with 12OVAC infrastructure
by default. A 24OVAC version is available on request.
• How much power does this consume? Peak current draw is 1.5 A at 12OVAC. The
average power draw is roughly 30W in high traffic conditions but maybe lower when
fewer vehicles are present.
• Who is responsible for contracting the electrician? The customer is responsible
for contracting an electrician. We can help answer questions, but the customer is
responsible for identifying and contracting an electrician.
• Who is responsible for maintenance? Flock will handle all maintenance related to
Flock's camera and power equipment. However, any problems with the electrical supply
are the customer's responsibility. The AC junction box has two lights to indicate the
presence of power and make it easy for quick diagnosis if there is a problem related to
the AC power source.
• If the camera indicates to Flock that there is a power supply problem, Flock will notify
the customer and request that the customer verifies the lights on the AC junction
box. If the AC Source light is illuminated, Flock will send a technician to investigate.
If the AC source light is not illuminated, the customer should check any GFCI's or
breakers in the supply circuit or call the electrician who installed the power supply.
• How much does it cost? Work required to bring AC power to each location will be
different, so exact pricing is unavailable. Primary cost drivers include arrow boards and
the distance from the camera location to the AC power source.
• What information do I need to provide my electrician? The Flock deployment plan and
these work instructions should be sufficient to secure a quote. It will be helpful if you
know the location of the existing power infrastructure before creating the deployment
plan.
• Can you plug it into my existing power outlet? The Flock AC power adapter does not
use a standard outlet plug but must be directly wired into the power mains. While using
outlet plugs may be convenient, they can easily be unplugged, presenting a tampering
risk to this critical safety infrastructure. The electrician can route power directly to the
camera with a direct wire -in connection if an outlet is close to the camera.
• How long does this process typically take? The installation process typically takes
6-8 weeks. To accelerate the process, be sure to have the electrician perform his work
shortly after the Flock technician finishes installing the camera.
• What kind of electrician should I look for? Any licensed electrician should perform this
work, though we have found that those who advertise working with landscape lighting
are most suited for this work.
• What happens if the electrician damages the equipment? The customer is responsible
for contracting the electrician. Any liability associated with this work would be
assumed by the customer. If any future work is required at this site due to the electrical
infrastructure or the work performed by the electrician would be the responsibility of the
customer.
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• When should the electrician perform his work? Once Flock installs the camera, you will
receive an email alert letting you know that this has been completed. After this, you will
need to schedule the electrician to route power to the pole.
• What if my electrician has questions about Flock's AC Kit? You should share the
AC -Power Kit Details packet with the electrician if they have questions.
• What if the AC power is on a timer? Sometimes the AC power will be on a timer (like
used for exterior lighting). Flock requires that the AC power provided to the camera be
constant. The source that the electrician uses must not be on a timing circuit.
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Installation Service Brief Summary
Below outlines the statement of work for the Flock Camera Installation:
What is covered by
Flock
Flock Cameras & Online
Platform
Mounting Poles
AC Power Kit (as needed)
Solar Panels (as needed)
Site Surveys and Call 811
Scheduling
Installation Labor Costs
Customer Support / Training
Cellular Data Coverage
Maintenance Fees (review Fees
Sheet for more details)
Data storage for 30 days
What is NOT covered by
Flock
Traffic Control and any
associated costs
*DOT Approved Pole cost
Electrician & ongoing
electrical costs
Engineering Drawings
Relocation Fees
Contractor licensing fees
Permit application
processing fees
Specialist mounting
equipment
Bucket trucks
Loss, theft, damage to Flock
equipment
Camera downtime due to
power outage
Special note
Excluding changes during
initial installation
Including, but not limited to,
**MASH poles or adapters
Only applicable for
AC -powered cameras
*If a location requires a "DOT pole" (i.e., not our standard), the implementation cost will be
$750/camera; This cost is applicable for installations in GA, IL, SC, TN, and CA.
**MASH poles: Manual for Assessing Safety Hardware (MASH) presents uniform guidelines
for crash testing permanent and temporary highway safety features and recommends
evaluation criteria to assess test results
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Permitting: Pre -Install Questionnaire
1. Timeline
In Flock Safety's experience, in-depth permitting requirements can add 2+ months
to the installation timeline. Law enforcement agencies and city governments can
work with their local Public Works or Department of Transportation offices directly
to help expedite the process. When Flock Safety customers manage the permitting
processes, results tend to come more quickly.
Can your agency own the permitting process with Flock Safety's assistance?
2. Right of Way
Will any Flock Safety cameras be installed on the city, state, or power company -owned
poles or in the city, county, or state Right of Way (RoW)?
• What is the RoW buffer?
• Will additional permits or written permission be required from third -party entities
(such as DOT, power companies, public works, etc.)?
Will any cameras be installed on city -owned traffic signal poles (vertical mass)?
If yes, please provide heights/photos to determine if a bucket truck is needed for
the installation.
• Note: A bucket truck is required if the height exceeds 15 feet tall.
3. AC Power vs. Solar
• If AC powered, is there a 120V power source available, and is there access to an
electrician who can connect the existing wire to the Flock Safety powered installation
kit? (Link)
If solar -powered, consider the size of the solar panel and potential to impact the
visibility of DOT signs/signals:
• Single Panel: 21.25" x 14" x 2" (Length x Width x Depth)
• Double Panel: 21.25" x 28" x 2" (LxWxD)
4. Traffic Control & Installation Methods
• If a bucket truck is required, this typically necessitates an entire lane to be blocked
in the direction of travel. Can you provide a patrol car escort, or will full traffic
control be required?
• Note: If traffic control is required, you may incur additional costs due to city/state
requirements; Fees will be determined by quotes received.
• If full traffic control is required (cones, arrow boards, etc.):
Will standard plans suffice, or are custom plans needed? Custom plans can double
the cost, while standard plans can be pulled from the Manual of Uniform Traffic
Control Devices (MUTCD).
Will a non -sealed copy of the traffic plan suffice? Or does the traffic plan need to
be sealed and/or submitted by a professional engineer?
Are there state -specific special versions/variances that must be followed?
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• If a bucket truck is not required, the shoulder or sidewalk should suffice and enable
Flock Safety to proceed without traffic control systems in place.
• Note: In some states (i.e., arrow boards), sidewalks may require signage. If signage
is mandatory, Will your Public Works department be able to assist?
5. Paperwork & Required Forms
Flock Safety will need copies of paperwork to complete before proceeding (ex.,
business license applications, encroachment permit applications). We can save
critical time by gathering these documents upfront. We appreciate your assistance in
procuring these.
6. Contacts
If Flock Safety needs to interface directly with the departments, please share the
contact information of the following departments:
• Permitting
• Public Works
• Traffic Department
Professional Services Fee Schedule
• Camera relocation, existing pole non -AC powered = $350
• Camera relocation, Flock pole and/or AC powered = $750
• Camera replacement as a result of vandalism, theft, or damage = $500
• Pole replacement as a result of vandalism, theft, or damage = $500
• Trip charge = $350
Examples:
• Angle adjustment (elective)
• Install additional Flock signage
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Billing
5.1b Falcon Fees. For Falcon products during the Initial Term, Agency will pay Flock fifty
percent (50%) of the first Usage Fee, the Implementation Fee, and any fee for Hardware
(as described on the Order Form, together with the "Initial Fees") as set forth on the Order
Form on or before the 30th day following receipt of initial invoice after Effective Date. Upon
commencement of installation, Flock will issue an invoice for twenty-five percent (25%)
of the Initial Fees. The Agency shall pay on or before the 30th day following receipt of the
invoice.
Upon completion of installation, Flock will issue an invoice for the remaining balance, and
Agency shall pay on or before the 30th day following receipt of the final invoice. Flock is
not obligated to commence the Installation Services unless and until the first payment has
been made and shall have no liability resulting from any delay related thereto. For a Renewal
Term, as defined below, Agency shall pay the entire invoice on or before the anniversary of
the Effective Date.
6.1b Falcon Term. Subject to earlier termination as provided below, the initial term of this
Agreement shall be for the period of time set forth on the Order Form (the "Initial Term").
The Term shall commence upon first installation and validation of a Unit. Following the Initial
Term, unless otherwise indicated on the Order Form, this Agreement will automatically
renew for successive renewal terms for the length set forth on the Order Form (each, a
"Renewal Term," and together with the Initial Term, the "Service Term") unless either party
gives the other party notice of non -renewal at least thirty (30) days before the end of the
then -current term.
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Help Center
Our Help Center is filled with many resources to help you navigate through the online
platform. Below you will find some common questions and their relevant help article:
How do I search camera footage?
How do I add a user?
How do I add a vehicle to my own Hot List?
How do I enable browser notifications for Hot List alerts?
How do I get text alerts for Hot List?
How do I request camera access from other nearby agencies?
How do I use the National Lookup to search for a plate? (National Lookup - network of
law enforcement agencies that have opted to allow their network of Flock cameras to be
used for searches)
How do I reset my / another user's password?
Customer Support
You can reach our customer support team anytime by emailing support@flocksafety.com.
They can help answer any "How -To" questions you may have.
r-°-
FLOCK GROUP INC.
SERVICES AGREEMENT
ORDER FORM
This Order Form together with the Terms (as defined herein) describe the relationship between Flock Group Inc.
(“Flock”) and the customer identified below (“Agency”) (each of Flock and Customer, a ”Party”). This order form
(“Order Form”) hereby incorporates and includes the “GOVERNMENT AGENCY AGREEMENT” attached (the “Terms”)
which describe and set forth the general legal terms governing the relationship (collectively, the "Agreement" ). The
Terms contain, among other things, warranty disclaimers, liability limitations and use limitations .
The Agreement will become effective when this Order Form is executed by both Parties (the “Effective Date”).
Agency: TX - Pearland PD
Legal Entity Name: \FSLegalEntityName{r}\
Contact Name: Patrick Savage
Address:
2555 Cullen Pkwy
Pearland, Texas 77581
Phone: 281.997.4120
E-Mail: psavage@pearlandtx.gov
Expected Payment Method:
\FSExpectedPaymentMethod1\
Billing Contact: \FSBillingContact1\
(if different than above)
Initial Term: 24 months
Renewal Term: 24 months
Billing Term: Annual payment due Net 30 per terms
and conditions
DocuSign Envelope ID: E58560F1-7B17-4A4C-A256-2FC89FE721D3DocuSign Envelope ID: 0B9ACB93-4CD8-4D02-BD63-67C91C689FA4
Name Price QTY Subtotal
Professional Services - Falcon/Sparrow, Advanced
Implementation
$750.00 7.00 $5,250.00
Flock Falcon Camera $2,500.00 10.00 $25,000.00
Professional Services - Falcon, Standard
Implementation
$250.00 3.00 $750.00
(Includes one-time fees)
Year 1 Total $31,000.00
Recurring Total: $25,000.00
DocuSign Envelope ID: E58560F1-7B17-4A4C-A256-2FC89FE721D3DocuSign Envelope ID: 0B9ACB93-4CD8-4D02-BD63-67C91C689FA4
I have reviewed and agree to the Customer Implementation Guide on Schedule B at the end of this
agreement.
\FSInitials1\
By executing this Order Form, Agency represents and warrants that it has read and agrees all of the terms
and conditions contained in the Terms attached. The Parties have executed this Agreement as of the dates set forth
below.
FLOCK GROUP, INC. Agency: TX - Pearland PD
By:
\FSSignature2\
By:
\FSSignature1\
Name:
\FSFullname2\
Name:
\FSFullname1\
Title:
\FSTitle2\
Title:
\FSTitle1\
Date:
\FSDateSigned2\
Date:
\FSDateSigned1\
DocuSign Envelope ID: E58560F1-7B17-4A4C-A256-2FC89FE721D3
Clay Pearson
City Manager
3/15/2022 | 1:09 PM CDT
DocuSign Envelope ID: 0B9ACB93-4CD8-4D02-BD63-67C91C689FA4
3/15/2022
Alex Latraverse
Chief Revenue Officer
GOVERNMENT AGENCY AGREEMENT
This Government Agency Agreement (this “Agreement”) is entered into by and between Flock Group, Inc. with a
place of business at 1170 Howell Mill Rd NW Suite 210, Atlanta, GA 30318 (“Flock”) and the police department or
government agency identified in the signature block of the order form (“Agency”) (each a “Party,” and together, the
“Parties”).
RECITALS
WHEREAS, Flock offers a software and hardware solution for automatic license plate detection through Flock’s
technology platform (the “Flock Service”), and upon detection, the Flock Services are capable of capturing audio,
image, and recordings data of suspected vehicles (“Footage”) and can provide notifications to Agency upon the
instructions of Non-Agency End User (“Notifications”);
WHEREAS, Agency desires access to the Flock Service on existing cameras, provided by Agency, or Flock
provided Hardware (as defined below) in order to create, view, search and archive Footage and receive
Notifications, including those from non-Agency users of the Flock Service (where there is an investigative or bona
fide lawful purpose) such as schools, neighborhood homeowners associations, businesses, and individual users;
WHEREAS, Flock deletes all Footage on a rolling thirty (30) day basis, Agency is responsible for extracting,
downloading and archiving Footage from the Flock System on its own storage devices for auditing for prosecutorial/
administrative purposes; and
WHEREAS, Flock desires to provide Agency the Flock Service and any access thereto, subject to the terms and
conditions of this Agreement, solely for the awareness, prevention, and prosecution of crime, bona fide
investigations by police departments, and archiving for evidence gathering (“Purpose”).
AGREEMENT
NOW, THEREFORE, Flock and Agency agree as follows and further agree to incorporate the Recitals into this
Agreement.
1.DEFINITIONS
Certain capitalized terms, not otherwise defined herein, have the meanings set forth or cross-referenced in this
Section 1.
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1.1 "Agency Data” will mean the data, media and content provided by Agency through the Services. For the
avoidance of doubt, the Agency Data will include the Footage.
1.2. “Agency Hardware ” shall mean the third-party camera owned or provided by Agency and any other physical
elements that interact with the Embedded Software and the Web Interface to provide the Services. The term
“Agency Hardware ” excludes the Embedded Software
3.“Authorized End User(s)” shall mean any individual employees, agents, or contractors of Agency accessing or
using the Services through the Web Interface, under the rights granted to Agency pursuant to this Agreement.
4.“Documentation” will mean text and/or graphical documentation, whether in electronic or printed format, that
describe the features, functions and operation of the Services which are provided by Flock to Agency in
accordance with the terms of this Agreement.
5.“Embedded Software” will mean the software and/or firmware embedded or preinstalled on the Agency
Hardware.
6.“Flock IP” will mean the Services, the Documentation, the Embedded Software, the Installation Services, and
any and all intellectual property therein or otherwise provided to Agency and/or its Authorized End Users in
connection with the foregoing.
7.“Footage” means still images captured by the Agency Hardware in the course of and provided via the Services.
8.“Hardware” or “Flock Hardware” shall mean the Flock cameras or device, pole, clamps, solar panel,
installation components, and any other physical elements that interact with the Embedded Software and the
Web Interface to provide the Flock Services. The term “Hardware” excludes the Embedded Software.
9.“Implementation Fee(s)” means the monetary fees associated with the Installation Services, as defined in
Section 1.10 below.
10.“Installation Services” means the services provided by Flock including any applicable installation of
Embedded Software on Agency Hardware.
11.“Non-Agency End User(s)” shall mean any individual, entity, or derivative therefrom, authorized to use the
Services through the Web Interface, under the rights granted to pursuant to the terms (or to those materially
similar) of this Agreement.
12.“Services” or “Flock Services” means the provision, via the Web Interface, of Flock’s software application for
automatic license plate detection, searching image records, and sharing Footage.
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13.“Support Services” shall mean Monitoring Services, as defined in Section 2.9 below.
14.“Unit(s)” shall mean the Agency Hardware together with the Embedded Software.
15.“Usage Fee” means the subscription fees to be paid by the Agency for ongoing access to Services.
16.“Web Interface” means the website(s) or application(s) through which Agency and its Authorized End Users
can access the Services in accordance with the terms of this Agreement.
2.SERVICES AND SUPPORT
1.Provision of Access. Subject to the terms of this Agreement, Flock hereby grants to Agency a non-exclusive, non-
transferable right to access the features and functions of the Services via the Web Interface during the Service Term
(as defined in Section 6.1 below), solely for the Authorized End Users. The Footage will be available for Agency
’s designated administrator, listed on the order form, and any Authorized End Users to access via the Web Interface
for thirty (30) days. Authorized End Users will be required to sign up for an account and select a password and
username (“User ID”). Flock will also provide Agency with the Documentation to be used in accessing and using
the Services. Agency shall be responsible for all acts and omissions of Authorized End Users, and any act or
omission by an Authorized End User which, if undertaken by Agency, would constitute a breach of this Agreement,
shall be deemed a breach of this Agreement by Agency. Agency shall undertake reasonable efforts to make all
Authorized End Users aware of the provisions of this Agreement as applicable to such Authorized End User’s use
of the Services, and shall cause Authorized End Users to comply with such provisions. Flock may use the services
of one or more third parties to deliver any part of the Services, including without limitation using a third party to
host the Web Interface which makes the Services available to Agency and Authorized End Users. Warranties
provided by said third party service providers are the agency’s sole and exclusive remedy and flock’s sole and
exclusive liability with regard to such third-party services, including without limitation hosting the web interface.
Agency agrees to comply with any acceptable use policies and other terms of any third-party service provider that
are provided or otherwise made available to Agency from time to time.
2.Embedded Software License. Subject to all terms of this Agreement, Flock grants Agency a limited, non-
exclusive, non-transferable, non-sublicensable (except to the Authorized End Users), revocable right to use the
Embedded Software as installed on the Hardware or Agency Hardware; in each case, solely as necessary for
Agency to use the Services.
3.Documentation License. Subject to the terms of this Agreement, Flock hereby grants to Agency a non-
exclusive, non-transferable right and license to use the Documentation during the Service Term to Agency ’s
in connection with its use of the Services as contemplated herein, and under Section 2.4 below.
4.Usage Restrictions.
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a.Flock IP. The purpose for usage of the Unit, Documentation, Services, support, and Flock IP are solely to
facilitate gathering evidence that could be used in a lawful criminal investigation by the appropriate government
agency and not for tracking activities that the system is not designed to capture (“Permitted Purpose”). Agency will
not, and will not permit any Authorized End Users to, (i) copy or duplicate any of the Flock IP; (ii) decompile,
disassemble, reverse engineer or otherwise attempt to obtain or perceive the source code from which any software
component of any of the Flock IP is compiled or interpreted, or apply any other process or procedure to derive the
source code of any software included in the Flock IP, or attempt to do any of the foregoing, and Agency
acknowledges that nothing in this Agreement will be construed to grant Agency any right to obtain or use such
source code; (iii) modify, alter, tamper with or repair any of the Flock IP, or create any derivative product from any
of the foregoing, or attempt to do any of the foregoing, except with the prior written consent of Flock; (iv) interfere
or attempt to interfere in any manner with the functionality or proper working of any of the Flock IP; (v) remove,
obscure, or alter any notice of any intellectual property or proprietary right appearing on or contained within any of
the Services or Flock IP; (vi) use the Services, support, Unit, Documentation or the Flock IP for anything other than
the Permitted Purpose; or (vii) assign, sublicense, sell, resell, lease, rent or otherwise transfer or convey, or pledge as
security or otherwise encumber, Agency’s rights under Sections 2.1, 2.2, or 2.3.
b.Flock Hardware. Agency understands that all Flock Hardware is owned exclusively by Flock, and that
title to any Flock Hardware does not pass to Agency upon execution of this Agreement. Agency is not permitted to
remove, reposition, re-install, tamper with, alter, adjust or otherwise take possession or control of Flock Hardware.
Notwithstanding the notice and cure period set for in Section 6.3, Agency agrees and understands that in the event
Agency is found to engage in any of the restricted actions of this Section 2.4(b), all warranties herein shall be null
and void, and this Agreement shall be subject to immediate termination (without opportunity to cure) for material
breach by Agency.
5.Retained Rights; Ownership. As between the Parties, subject to the rights granted in this Agreement, Flock and
its licensors retain all right, title and interest in and to the Flock IP and its components, and Agency acknowledges
that it neither owns nor acquires any additional rights in and to the foregoing not expressly granted by this
Agreement. Agency further acknowledges that Flock retains the right to use the foregoing for any purpose in
Flock’s sole discretion. There are no implied rights.
6.Suspension. Notwithstanding anything to the contrary in this Agreement, Flock may temporarily suspend
Agency’s and any Authorized End User’s access to any portion or all of the Flock IP or Flock Hardware if (i)
Flock reasonably determines that (a) there is a threat or attack on any of the Flock IP; (b) Agency ’s or any
Authorized End User’s use of the Flock IP disrupts or poses a security risk to the Flock IP or any other Agency or
vendor of Flock;
(c) Agency or any Authorized End User is/are using the Flock IP for fraudulent or illegal activities; (d) Flock’s
provision of the Services to Agency or any Authorized End User is prohibited by applicable law; (e) any vendor of
Flock has suspended or terminated Flock’s access to or use of any third party services or products required to enable
Agency to access the Flock IP; or (f) Agency has violated any term of this provision, including, but not limited to,
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utilizing the Services for anything other than the Permitted Purpose (each such suspension, in accordance with this
Section 2.6, a “Service Suspension”). Flock will make commercially reasonable efforts, circumstances permitting, to
provide written notice of any Service Suspension to Agency (including notices sent to Flock’s registered email
address) and to provide updates regarding resumption of access to the Flock IP following any Service Suspension.
Flock will use commercially reasonable efforts to resume providing access to the Service as soon as reasonably
possible after the event giving rise to the Service Suspension is cured. Flock will have no liability for any damage,
liabilities, losses (including any loss of data or profits) or any other consequences that Agency or any Authorized End
User may incur as a result of a Service Suspension. To the extent that the Service Suspension is not caused by
Agency’s direct actions or by the actions of parties associated with the Agency, the expiration of the Term will be
tolled by the duration of any suspension (for any continuous suspension lasting at least one full day) prorated for the
proportion of cameras on the Agency ’s account that have been impacted.
7.Installation Services.
1.Designated Locations. For installation of Flock Hardware, prior to performing the physical installation of the
Units, Flock shall advise Agency on the location and positioning of the Units for optimal license plate image
capture, as conditions and location allow. Flock may consider input from Agency regarding location, position
and angle of the Units (each Unit location so designated by Agency, a “Designated Location”). Flock shall
have final discretion on location of Units. Flock shall have no liability to Agency resulting from any poor
performance, functionality or Footage resulting from or otherwise relating to the Designated Locations or delay
in installation due to Agency’s delay in confirming Designated Locations, in ordering and/or having the
Designated Location ready for installation including having all electrical work preinstalled and permits ready, if
necessary. The deployment plan will confirm the Designated Location. After installation, any subsequent
changes to the deployment plan
(“Reinstalls”) will incur a charge for Flock’s then-current list price for Reinstalls, as listed in the then-current
Reinstall Policy (available at https://www.flocksafety.com/reinstall-fee-schedule) and any equipment charges. These
changes include but are not limited to camera re-positioning, adjusting of camera mounting, re-angling, removing
foliage, camera replacement, changes to heights of poles, regardless of whether the need for Reinstalls related to
vandalism, weather, theft, lack of criminal activity in view, and the like. Flock Safety shall have full discretion on
decision to reinstall Flock Hardware.
2.Agency Installation Obligations. Agency agrees to allow Flock and its agents reasonable access in and near
the Designated Locations at all reasonable times upon reasonable notice for the purpose of performing the
installation work. Although the Units are designed to utilize solar power, certain Designated Locations may
require a reliable source of 120V AC power, as described in the deployment plan. In the event adequate solar
exposure is not available Agency is solely responsible for providing a reliable source of 120V AC power to
the Units, if necessary. Additionally, Agency is solely responsible for (i) any permits or associated costs, and
managing the
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permitting process of installation of cameras or AC power; (ii) any federal, state or local taxes including property,
license, privilege, sales, use, excise, gross receipts or other similar taxes which may now or hereafter become
applicable to, measured by or imposed upon or with respect to the installation of the Hardware, its use (excluding tax
exempt entities), or (iii) any other supplementary cost for services performed in connection with installation of the
Hardware, including but not limited to contractor licensing, engineered drawings, rental of specialized equipment
or vehicles, third-party personnel (i.e. Traffic Control Officers, Electricians, State DOT-approved poles,
etc., if necessary), such costs to be approved by the Agency (“Agency Installation Obligations”). In the event that a
Designated Location for a Unit requires permits, Flock will provide the Agency with a temporary alternate location
for installation pending the permitting process. Once the required permits are obtained, Flock will relocate the Units
from the temporary alternate location to the permitted location at no additional cost. Flock will provide options to
supply power at each Designated Location. If Agency refuses alternative power supply options, Agency agrees and
understands that Agency will not be subject to any reimbursement, tolling, or credit for any suspension period of
Flock Services due to low solar. Flock will make all reasonable efforts within their control to minimize suspension of
Flock Services. Any fees payable to Flock exclude the foregoing. Without being obligated or taking any
responsibility for the foregoing, Flock may pay and invoice related costs to Agency if Agency did not address them
prior to the execution of this Agreement or a third party requires Flock to pay. Agency represents and warrants that it
has all necessary right title and authority and hereby authorizes Flock to install the Hardware at the Designated
Locations and to make any necessary inspections or tests in connection with such installation. Flock is not
responsible for installation of Agency Hardware.
3.Flock’s Obligations. Installation of any Flock Hardware shall be installed in a workmanlike manner in
accordance with Flock’s standard installation procedures, and the installation will be completed within a
reasonable time from the time that the Designated Locations are confirmed. Following the initial installation of
the Hardware and any subsequent Reinstalls or maintenance operations, Flock’s obligation to perform
installation work shall cease; however, for the sole purpose of validating installation, Flock will continue to
monitor the performance of the Units for the length of the Term and will receive access to the Footage for a
period of three (3) business days after the initial installation in order to monitor performance and provide any
necessary maintenance solely as a measure of quality control. Agency understands and agrees that the Flock
Services will not function without the Hardware. Labor may be provided by Flock or a third party. Flock is not
obligated to install, reinstall, or provide physical maintenance to Agency Hardware.
4.Security Interest. Flock Hardware shall remain the personal property of Flock and will be removed upon the
natural expiration of this Agreement at no additional cost to Agency. Agency shall not perform any acts which
would interfere with the retention of title of the Hardware by Flock. Should Agency default on any payment of
the Flock Services, Flock may remove Hardware at Flock’s discretion. Such removal, if made by Flock, shall
not be deemed a waiver of Flock’s rights to any damages Flock may sustain as a result of Agency’s default and
Flock shall have the right to enforce any other legal remedy or right.
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8.Hazardous Conditions. Unless otherwise stated in the Agreement, Flock’s price for its services under this
Agreement does not contemplate work in any areas that contain hazardous materials, or other hazardous
conditions, including, without limit, asbestos, lead, toxic or flammable substances. In the event any such
hazardous materials are discovered in the designated locations in which Flock is to perform services under this
Agreement, Flock shall have the right to cease work immediately in the area affected until such materials are
removed or rendered harmless.
9.Support Services. Subject to the payment of fees, Flock shall monitor the performance and functionality of
Flock Services and may, from time to time, advise Agency on changes to the Flock Services, Installation
Services, or the Designated Locations which may improve the performance or functionality of the Services or
may improve the quality of the Footage. The work, its timing, and the fees payable relating to such work shall
be agreed by the Parties prior to any alterations to or changes of the Services or the Designated Locations
(“Monitoring Services”). Subject to the terms hereof, Flock will provide Agency with reasonable technical and
on-site support and maintenance services (“On-Site Services”) in-person or by email at
support@flocksafety.com. Flock will use commercially reasonable efforts to respond to requests for support.
10.Special Terms. From time to time, Flock may offer certain “Special Terms” related to guarantees, service and
support which are indicated in the proposal and on the order form and will become part of this Agreement, upon
Agency’s consent. To the extent that any terms of this agreement are inconsistent or conflict with the Special
Terms, the Special Terms shall control.
2.10 Changes to Platform. Flock may, in its sole discretion, make any changes to any system or platform that it
deems necessary or useful to (i) maintain or enhance (a) the quality or delivery of Flock’s products or services to its
Agency s, (b) the competitive strength of, or market for, Flock’s products or services, (c) such platform or system’s
cost efficiency or performance, or (ii) to comply with applicable law.
3.RESTRICTIONS AND RESPONSIBILITIES
1.Agency Obligations. Flock will assist Agency end-users in the creation of a User ID. Agency agrees to provide
Flock with accurate, complete, and updated registration information. Agency may not select as its User ID a
name that Agency does not have the right to use, or another person’s name with the intent to impersonate that
person. Agency may not transfer its account to anyone else without prior written permission of Flock. Agency
will not share its account or password with anyone, and must protect the security of its account and password.
Agency is responsible for any activity associated with its account. Agency shall be responsible for obtaining and
maintaining
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any equipment and ancillary services needed to connect to, access or otherwise use the Services. Agency will, at its
own expense, provide assistance to Flock, including, but not limited to, by means of access to, and use of, Agency
facilities, as well as by means of assistance from Agency personnel, to the limited extent any of the foregoing may
be reasonably necessary to enable Flock to perform its obligations hereunder, including, without limitation, any
obligations with respect to Support Services or any Installation Services.
2.Agency Representations and Warranties. Agency represents, covenants, and warrants that Agency will use
the Services only in compliance with this Agreement and all applicable laws and regulations, including but not
limited to any laws relating to the recording or sharing of video, photo, or audio content. Although Flock has
no obligation to monitor Agency ’s use of the Services, Flock may do so and may prohibit any use of the
Services it believes may be (or alleged to be) in violation of the foregoing.
4.CONFIDENTIALITY; AGENCY DATA
1.Confidentiality. To the extent allowable by applicable FOIA and state-specific Public Records Acts, each Party
(the “Receiving Party”) understands that the other Party (the “Disclosing Party”) has disclosed or may disclose
business, technical or financial information relating to the Disclosing Party’s business (hereinafter referred to as
“Proprietary Information” of the Disclosing Party). Proprietary Information of Flock includes non-public
information regarding features, functionality and performance of the Services. Proprietary Information of Agency
includes non-public data provided by Agency to Flock or collected by Flock via the Unit, including the Footage, to
enable the provision of the Services, which includes but is not limited to geolocation information and
environmental data collected by sensors built into the Units (“Agency Data”). The Receiving Party agrees: (i) to
take the same security precautions to protect against disclosure or unauthorized use of such Proprietary
Information that the party takes with its own proprietary information, but in no event will a party apply less than
reasonable precautions to protect such Proprietary Information, and (ii) not to use (except in performance of the
Services or as otherwise permitted herein) or divulge to any third person any such Proprietary Information.
Flock’s use of the Proprietary Information may include processing the Proprietary Information to send Agency
alerts, such as when a car exits Agency ’s neighborhood, or to analyze the data collected to identify motion or
other events. The Disclosing Party agrees that the foregoing shall not apply with respect to any information that
the Receiving Party can document (a) is or becomes generally available to the public, or (b) was in its possession
or known by it prior to receipt from the Disclosing Party, or (c) was rightfully disclosed to it without restriction
by a third party, or (d) was independently developed without use of any Proprietary Information of the Disclosing
Party. Nothing in this Agreement will prevent the Receiving Party from disclosing the Proprietary Information
pursuant to any judicial or governmental order, provided that the Receiving Party gives the Disclosing Party
reasonable prior notice of such disclosure to contest such order. For clarity, Flock may access, use, preserve and/
or disclose the Footage to law enforcement authorities, government officials, and/or third parties, if legally
required to do so or if Flock has a good faith belief that such access, use, preservation or disclosure is reasonably
necessary to: (a) comply with a legal process or
request; (b) enforce this Agreement, including investigation of any potential violation thereof; (c) detect, prevent or
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otherwise address security, fraud or technical issues; or (d) protect the rights, property or safety of Flock, its users, a
third party, or the public as required or permitted by law, including respond to an emergency situation. Agency
hereby expressly grants Flock a non-exclusive, worldwide, perpetual, royalty-free right and license (during and after
the term hereof) to disclose the Agency Data (inclusive of any Footage) to enable law enforcement monitoring
against law enforcement hotlists as well as provide Footage search access to law enforcement for investigative
purposes only. Flock may store deleted Footage in order to comply with certain legal obligations but such retained
Footage will not be retrievable without a valid court order.
2.Agency Data.. As between Flock and Agency, all right, title and interest in the Agency Data, belong to and are
retained solely by Agency. Agency hereby grants to Flock a limited, non-exclusive, royalty-free, worldwide license
to use the Agency Data and perform all acts with respect to the Agency Data as may be necessary for Flock to
provide the Flock Services to Agency, including without limitation the Support Services set forth in Section 2.9
above, and a non-exclusive, perpetual, irrevocable, worldwide, royalty-free, fully paid license to use, reproduce,
modify and distribute the Agency Data as a part of the Aggregated Data (as defined in Section 4.4 below).As
between Agency and Non-Agency End Users that have prescribed access of Footage to Agency, each of Agency
and Non-Agency End Users will share all right, title and interest in the Non-Agency End User Data. This
Agreement does not by itself make any Non-Agency End User Data the sole property or the Proprietary
Information of Agency. Flock will automatically delete Footage older than thirty (30) days. Agency has a thirty
(30) day window to view, save and/or transmit Footage to the relevant government agency prior to its deletion.
3.Feedback. If Agency provides any suggestions, ideas, enhancement requests, feedback, recommendations or
other information relating to the subject matter hereunder, Agency hereby assigns (and will cause its agents and
representatives to assign) to Flock all right, title and interest (including intellectual property rights) with respect to
or resulting from any of the foregoing.
4.Aggregated Data. Notwithstanding anything in this Agreement to the contrary, Flock shall have the right to
collect and analyze data that does not refer to or identify Agency or any individuals or de-identifies such data and
other information relating to the provision, use and performance of various aspects of the Services and related
systems and technologies (including, without limitation, information concerning Agency Data and data derived
therefrom). For the sake of clarity, Aggregated Data is compiled anonymous data which has been stripped of any
personal identifying information. Agency acknowledges that Flock will be compiling anonymized and/or
aggregated data based on Agency Data input into the Services (the “Aggregated Data”). Agency hereby grants
Flock a non- exclusive, worldwide, perpetual, royalty-free right and license (during and after the Service Term
hereof) to (i) use and distribute such Aggregated Data to improve and enhance the Services and for other
development, diagnostic and corrective purposes, other Flock offerings, and crime prevention efforts, and (ii)
disclose the Agency Data (both inclusive of any Footage) to enable law enforcement monitoring against law
enforcement hotlists as well as provide Footage search access to law enforcement for investigative purposes only.
No rights or licenses are granted except
as expressly set forth herein. Flock shall not sell Agency Data or Aggregated Data.
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5.PAYMENT OF FEES
5.1a Wing Fees. For Wing products, the Agency will pay Flock the first Usage Fee and the Implementation Fee (as
described on the Order Form attached hereto, together the “Initial Fees”) as set forth on the Order Form on or
before the 30th day following the Effective Date of this Agreement. Flock shall have no liability resulting from any
delay by the Agency in installing the Embedded Software on the Agency Hardware. If applicable, Agency shall pay
the ongoing Usage Fees set forth on the Order Form with such Usage Fees due and payable thirty (30) days in
advance of each payment period. All payments will be made by either ACH, check, or credit card.
5.1b Falcon Fees. For Falcon products during the Initial Term, Agency will pay Flock fifty percent (50%) of the
first Usage Fee, the Implementation Fee and any fee for Hardware (as described on the Order Form attached hereto,
together the “Initial Fees”) as set forth on the Order Form on or before the 30th day following receipt of initial
invoice after Effective Date. Upon commencement of installation, Flock will issue an invoice for twenty-five
percent (25%) of the Initial Fees, and Agency shall pay on or before 30th day following receipt of invoice. Upon
completion of installation, Flock will issue an invoice for the remaining balance and Agency shall pay on or before
30th day following receipt of final invoice. Flock is not obligated to commence the Installation Services unless and
until the first payment has been made and shall have no liability resulting from any delay related thereto. For a
Renewal Term, as defined below, Agency shall pay the entire invoice on or before the 30th day following receipt of
invoice.
2.Changes to Fees. Flock reserves the right to change the fees or applicable charges and to institute new charges
and fees at the end of the Initial Term or any Renewal Term, upon sixty (60) days’ notice prior to the end of such
Initial Term or Renewal Term (as applicable) to Agency (which may be sent by email). If Agency believes that
Flock has billed Agency incorrectly, Agency must contact Flock no later than sixty (60) days after the closing
date on the first billing statement in which the error or problem appeared, in order to receive an adjustment or
credit. Inquiries should be directed to Flock’s Agency support department. Agency acknowledges and agrees
that a failure to contact Flock within this sixty (60) day period will serve as a waiver of any claim Agency may
have had as a result of such billing error.
3.Invoicing, Late Fees; Taxes. Flock may choose to bill through an invoice, in which case, full payment for
invoices issued in any given month must be received by Flock thirty (30) days after the mailing date of the
invoice. If Agency is a non-tax exempt entity, Agency shall be responsible for all taxes associated with Services
other than
U.S. taxes based on Flock’s net income.
6.TERM AND TERMINATION
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6.1a Wing Term. Subject to earlier termination as provided below, the initial term of this Agreement shall be for the
period of time set forth on the Order Form (the “Initial Term ”). The Term shall commence upon execution of this
Agreement. Following the Initial Term, unless otherwise indicated on the Order Form, this Agreement will
automatically renew for successive renewal terms of the greater of one year or the length set forth on the Order
Form (each, a “Renewal Term ”, and together with the Initial Term, the “Service Term ”) unless either party gives the
other party notice of non-renewal at least thirty (30) days prior to the end of the then-current term.
6.1b Falcon Term . Subject to earlier termination as provided below, the initial term of this Agreement shall be for the
period of time set forth on the Order Form (the “Initial Term ”). The Term shall commence upon first installation and
validation of a Unit. Following the Initial Term, unless otherwise indicated on the Order Form, this Agreement will
automatically renew for successive renewal terms for the length set forth on the Order Form (each, a “Renewal
Term ”, and together with the Initial Term, the “Service Term ”) unless either party gives the other party notice of non-
renewal at least thirty (30) days prior to the end of the then-current term.
2.Termination for Convenience. At any time during the agreed upon Term, an Agency not fully satisfied with the
service may self-elect to terminate this Agreement for convenience. Termination for convenience will result in a
one-time fee of $500 per Flock Hardware. Upon termination for convenience, a refund will be provided for Falcon
Cameras, prorated for any fees for the remaining Term length set forth previously. Agency will remain liable to pay
the full outstanding fees for any Wing product on the effective date of termination of that Order Form. Flock will
invoice, and Agency will pay, any unbilled fees and any unpaid fees covering the remainder of the term of that
Order Form had it not been terminated. Termination for convenience of the Agreement by the Agency will be
effective immediately. Flock will provide advanced written notice and remove all Flock Hardware at Flock’s own
convenience, within a commercially reasonable period of time upon termination.
3.Termination. Notwithstanding the termination provisions in Section 2.4(b), in the event of any material breach
of this Agreement, the non-breaching party may terminate this Agreement prior to the end of the Service Term by
giving thirty (30) days prior written notice to the breaching party; provided, however, that this Agreement will not
terminate if the breaching party has cured the breach prior to the expiration of such thirty (30) day period. Either
party may terminate this Agreement, without notice, (i) upon the institution by or against the other party of
insolvency, receivership or bankruptcy proceedings, (ii) upon the other party's making an assignment for the
benefit of creditors, or (iii) upon the other party's dissolution or ceasing to do business. Upon termination for
Flock’s material breach, Flock will refund to Agency a pro-rata portion of the pre-paid fees for Services not
received due to such termination.
5.No-Fee Term. For the Term of this Agreement, Flock will provide Agency with complimentary access to ‘hot-
list’ alerts, which may include ‘hot tags’, stolen vehicles, Amber Alerts, etc. (“No-Fee Term ”). In the event a Non-
Agency End User grants Agency access to Footage and/or Notifications from a Non-Agency End User Unit,
Agency will have access to Non-Agency End User Footage and/or Notifications until deletion, subject to the
thirty (30) day
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retention policy. Non-Agency End Users and Flock may, in their sole discretion, leave access open. The No-Fee
Term will survive the Term of this Agreement. Flock, in its sole discretion, can determine not to provide additional
No-Fee Terms or can impose a price per No-Fee Term upon thirty (30) days’ notice. Agency may terminate any No-
Fee Term or access to future No-Fee Terms upon thirty (30) days’ notice.
6.Survival. The following Sections will survive termination: 2.4, 2.5, 3, 4, 5 (with respect to any accrued rights to
payment), 5.4, 6.5, 7.4, 8.1, 8.2, 8.3, 8.4, 9.1 and 10.5.
7.REMEDY; WARRANTY AND DISCLAIMER
1.Remedy. Upon a malfunction or failure of Flock Hardware or Embedded Software (a “Defect”), Agency must
notify Flock’s technical support as described in Section 2.9 above. If Flock is unable to correct the Defect, Flock
shall, or shall instruct one of its contractors to repair or replace the Flock Hardware or Embedded Software
suffering from the Defect. Flock reserves the right in their sole discretion to refuse or delay replacement or its
choice of remedy for a Defect until after it has inspected and tested the affected Unit provided that such inspection
and test shall occur within seventy-two (72) hours after Agency notifies the Flock of a known Defect. In the event
of a Defect, Flock will repair or replace the defective Unit at no additional cost. In the event that a Unit is lost,
stolen, or damaged, Agency may request that Flock replace the Unit at a fee according to the then-current
Reinstall Policy (https://www.flocksafety.com/reinstall-fee-schedule). Agency shall not be required to replace
subsequently lost, damaged or stolen Units, however, Agency understands and agrees that functionality, including
Footage, will be materially affected due to such subsequently lost, damaged or stolen Units and that Flock will
have no liability to Agency regarding such affected functionality nor shall the Usage Fee or Implementation Fees
owed be impacted. Flock is under no obligation to replace or repair Hardware.
2.Exclusions. Flock will not provide the remedy described in Section 7.1 if Agency is found to have incorrectly
or improperly used the Flock Hardware, Agency Hardware or Embedded Software in any manner.
3.Warranty. Flock shall use reasonable efforts consistent with prevailing industry standards to maintain the
Services in a manner which minimizes errors and interruptions in the Services and shall perform the Installation
Services in a professional and workmanlike manner. Upon completion of any installation or repair, Flock shall
clean and leave the area in good condition. Services may be temporarily unavailable for scheduled maintenance
or for unscheduled emergency maintenance, either by Flock or by third-party providers, or because of other
causes beyond Flock’s reasonable control, but Flock shall use reasonable efforts to provide advance notice in
writing or by e-mail of any scheduled service disruption.
4.Disclaimer. THE REMEDY DESCRIBED IN SECTION 7.1 ABOVE IS AGENCY ’S SOLE REMEDY, AND
FLOCK’S SOLE LIABILITY, WITH RESPECT TO DEFECTIVE EMBEDDED SOFTWARE. THE FLOCK
DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR FREE; NOR
DOES
IT MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE
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SERVICES. EXCEPT AS EXPRESSLY SET FORTH IN THIS SECTION, THE SERVICES ARE PROVIDED
“AS IS” AND FLOCK DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT
LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE AND NON-INFRINGEMENT. THIS DISCLAIMER OF SECTION 7.4 ONLY APPLIES TO THE
EXTENT ALLOWED BY THE GOVERNING LAW OF THE STATE MENTIONED IN SECTION 10.6, OR IF
NO STATE IS MENTIONED IN SECTION 10.6, BY THE LAW OF THE STATE OF GEORGIA.
5.Insurance. Flock will maintain commercial general liability policies with policy limits reasonably
commensurate with the magnitude of Flock’s business risk. Certificates of Insurance can be provided upon
request.
6.Force Majeure. Flock is not responsible nor liable for any delays or failures in performance from any cause
beyond its control, including, but not limited to acts of God, changes to law or regulations, embargoes, war,
terrorist acts, acts or omissions of third-party technology providers, riots, fires, earthquakes, floods, power
blackouts, strikes, weather conditions or acts of hackers, internet service providers or any other third party or
acts or omissions of Agency or any Authorized End User.
8.LIMITATION OF LIABILITY; NO FEE TERM; INDEMNITY
1.Limitation of Liability. NOTWITHSTANDING ANYTHING TO THE CONTRARY, FLOCK AND ITS
SUPPLIERS (INCLUDING BUT NOT LIMITED TO ALL HARDWARE AND TECHNOLOGY SUPPLIERS),
OFFICERS, AFFILIATES, REPRESENTATIVES, CONTRACTORS AND EMPLOYEES SHALL NOT BE
RESPONSIBLE OR LIABLE WITH RESPECT TO ANY SUBJECT MATTER OF THIS AGREEMENT OR
TERMS AND CONDITIONS RELATED THERETO UNDER ANY CONTRACT, NEGLIGENCE, STRICT
LIABILITY, PRODUCT LIABILITY, OR OTHER THEORY: (A) FOR ERROR OR INTERRUPTION OF USE
OR FOR LOSS OR INACCURACY, INCOMPLETENESS OR CORRUPTION OF DATA OR FOOTAGE OR
COST OF PROCUREMENT OF SUBSTITUTE GOODS, SERVICES OR TECHNOLOGY OR LOSS OF
BUSINESS; (B) FOR ANY INDIRECT, EXEMPLARY, INCIDENTAL, SPECIAL OR CONSEQUENTIAL
DAMAGES; (C) FOR ANY MATTER BEYOND FLOCK’S ACTUAL KNOWLEDGE OR REASONABLE
CONTROL INCLUDING REPEAT CRIMINAL ACTIVITY OR INABILITY TO CAPTURE FOOTAGE OR
IDENTIFY AND/OR CORRELATE A LICENSE PLATE WITH THE FBI DATABASE; (D) FOR ANY PUBLIC
DISCLOSURE OF PROPRIETARY INFORMATION MADE IN GOOD FAITH; (E) FOR CRIME
PREVENTION; OR (F) FOR ANY AMOUNTS THAT, TOGETHER WITH AMOUNTS ASSOCIATED WITH
ALL OTHER CLAIMS, EXCEED THE FEES PAID AND/OR PAYABLE BY AGENCY TO FLOCK FOR THE
SERVICES UNDER THIS AGREEMENT IN THE TWELVE (12) MONTHS PRIOR TO THE ACT OR
OMISSION THAT GAVE RISE TO THE LIABILITY, IN EACH CASE, WHETHER OR NOT FLOCK HAS
BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN THE EVENT OF AN EMERGENCY,
AGENCY SHOULD CONTACT 911 AND SHOULD NOT RELY ON THE SERVICES.THIS LIMITATION OF
LIABILITY OF SECTION 8 ONLY APPLIES TO THE EXTENT ALLOWED BY THE GOVERNING LAW OF
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THE STATE MENTIONED IN SECTION 10.6, OR IF NO STATE IS MENTIONED IN SECTION 10.6, BY THE
LAW OF THE STATE OF GEORGIA.
2.Additional No-Fee Term Requirements. IN NO EVENT SHALL FLOCK’S AGGREGATE LIABILITY, IF
ANY, ARISING OUT OF OR IN ANY WAY RELATED TO THE COMPLIMENTARY NO-FEE TERM AS
DESCRIBED IN SECTION 6.5 EXCEED $100, WITHOUT REGARD TO WHETHER SUCH CLAIM IS
BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE.
Parties acknowledge and agree that the essential purpose of this Section 8.2 is to allocate the risks under the No-
Fee Term described in Section 6.5 and limit potential liability given the aforementioned complimentary service,
which would have been substantially higher if Flock were to assume any further liability other than as set forth
herein. Flock has relied on these limitations in determining whether to provide the complimentary No-Fee Term.
The limitations set forth in this Section 8.2 shall not apply to claims or damages resulting from Flock’s other
obligations under this Agreement.
3.Responsibility. Each Party to this Agreement shall assume the responsibility and liability for the acts and
omissions of its own employees, deputies, officers, or agents, in connection with the performance of their official
duties under this Agreement. Each Party to this Agreement shall be liable (if at all) only for the torts of its own
officers, agents, or employees that occur within the scope of their official duties. Agency will not pursue any
claims or actions against Flock’s suppliers.
4.Indemnity. To the extent allowed by law, Agency hereby agrees to indemnify and hold harmless Flock against
any damages, losses, liabilities, settlements and expenses in connection with any claim or action that arises from
an alleged violation of Section 3.2, a breach of this Agreement, Agency’s Installation Obligations, Agency’s
sharing of any data in connection with the Flock system, Flock employees or agent or Non-Agency End Users, or
otherwise from Agency’s use of the Services, Flock Hardware, Agency Hardware and any Embedded Software,
including any claim that such actions violate any applicable law or third party right. Although Flock has no
obligation to monitor Agency’s use of the Services, Flock may do so and may prohibit any use of the Services it
believes may be (or alleged to be) in violation of Section 3.2 or this Agreement.
9.RECORD RETENTION
9.1 Data Preservation. The Agency agrees to store Agency Data in compliance with all applicable local, state and
federal laws, regulations, policies and ordinances and their associated record retention schedules. As part of
Agency’s consideration for paid access and no-fee access to the Flock System, to the extent that Flock is required by
local, state or federal law to preserve the Agency Data, Flock will notify Agency of the requirement and applicable
retention period, and Agency agrees to preserve and securely store this data on Flock’s behalf so that should Flock
be legally compelled by judicial or government order, Flock may retrieve the data from Agency upon demand.
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10.MISCELLANEOUS
1.Severability. If any provision of this Agreement is found to be unenforceable or invalid, that provision will be
limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force
and effect and enforceable.
2.Assignment. This Agreement is not assignable, transferable or sublicensable by Agency except with Flock’s
prior written consent. Flock may transfer and assign any of its rights and obligations, in whole or in part, under
this Agreement without consent.
3.Entire Agreement. This Agreement, together with the Order Form(s), the then-current Reinstall Policy (https://
www.flocksafety.com/reinstall-fee-schedule), and Deployment Plan(s), are the complete and exclusive statement
of the mutual understanding of the parties and supersedes and cancels all previous written and oral agreements,
communications and other understandings relating to the subject matter of this Agreement, and that all waivers
and modifications must be in a writing signed by both parties, except as otherwise provided herein. None of
Agency’s purchase orders, authorizations or similar documents will alter the terms of this Agreement, and any
such conflicting terms are expressly rejected.
4.Relationship. No agency, partnership, joint venture, or employment is created as a result of this Agreement
and Agency does not have any authority of any kind to bind Flock in any respect whatsoever.
5.Governing Law; Venue. This Agreement shall be governed by the laws of the State in which the Agency is
located. The parties hereto agree that venue would be proper in the chosen courts of the State of which the
Agency is located. The parties agree that the United Nations Convention for the International Sale of Goods is
excluded in its entirety from this Agreement.
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6.Publicity. Upon prior consent from Agency, Flock has the right to reference and use Agency’s name and
trademarks and disclose the nature of the Services provided hereunder in each case in business and development
and marketing efforts, including without limitation on Flock’s website.
7.Export. Agency may not remove or export from the United States or allow the export or re-export of the Flock
IP or anything related thereto, or any direct product thereof in violation of any restrictions, laws or regulations of
the United States Department of Commerce, the United States Department of Treasury Office of Foreign Assets
Control, or any other United States or foreign agency or authority. As defined in FAR section 2.101, the Services,
the Hardware, the Embedded Software and Documentation are “commercial items” and according to DFAR section
252.2277014(a)(1) and (5) are deemed to be “commercial computer software” and “commercial computer software
documentation.” Consistent with DFAR section 227.7202 and FAR section 12.212, any use, modification,
reproduction, release, performance, display, or disclosure of such commercial software or commercial software
documentation by the U.S. Government will be governed solely by the terms of this Agreement and will be
prohibited except to the extent expressly permitted by the terms of this Agreement.
8.Headings. The headings are merely for organization and should not be construed as adding meaning to the
Agreement or interpreting the associated Sections.
9.Authority. Each of the below signers of this Agreement represent that they understand this Agreement and
have the authority to sign on behalf of and bind the organizations and individuals they are representing.
10.Notices. All notices under this Agreement will be in writing and will be deemed to have been duly given
when received, if personally delivered; when receipt is electronically confirmed, if transmitted by facsimile or e-
mail; the day after it is sent, if sent for next day delivery by recognized overnight delivery service; and upon
receipt, if sent by certified or registered mail, return receipt requested.
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Hock safety
Let's defeat crime together
Customer Implementation Guide:
Law Enforcement
Contents
Implementation Timeline 2
Implementation Team 3
Implementation Service brief: Standard VS Advanced 6
Standard Implementation 6
Advanced Implementation 8
Things to Consider when Picking Locations 10
Customer Responsibilities: AC -Powered Cams 11
Electrician Handout 12
Electrician Installation Steps 12
FAQs about AC -Powered Flock Cameras 13
Installation Service Brief Summary 15
Permitting: Pre -Install Questionnaire 16
1. Timeline 16
2. Right of Way 16
3. AC Power vs. Solar 16
4. Traffic Control & Installation Methods 16
5. Paperwork & Required Forms 17
6. Contacts 17
Professional Services Fee Schedule 17
Billing 18
Help Center 19
Customer Support 19
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Implementation Timeline
This timeline provides general guidance and understanding of your installation process.
While we typically complete installations 6-8 weeks after locations have been finalized,
delays can occur as noted in the timeline below:
Review
Locations
Finalize
Locations
Step 1
Step 2
Step 3
Step 4
Ongoing -as
needed
I
■
Confirm camera locations with your sales representative
Flock: Your Sales representative will present several viable options for camera
locations
Customer: Review Deployment Plan & approve camera locations
Please Note: If Public Works is required to move forward, please obtain approval.
Prepare for finalized camera locations
Flock: Confirm Deployment Plan and signed agreement. Flock will move forward
with next steps for locations that don't need permits (minimum 10 locations needed
to move forward with partial installation)
Customer: Prepare the below items, as needed
• If permits are required, begin application process
• If cameras will be AC -powered, hire an electrician/street department
Conduct On -site Survey & place flags:
Flock: Flock technician conducts site survey to (1) evaluate solar or power access, (2)
check line of sight to the road, and (3) evaluate cellular service in the area. When the
technician deems the locations suitable, s/he will place a white flag at each spot.
Please note: If the initially determined locations don't meet Flock standards, we will
evaluate a new location, obtain customer approval, and redo a site survey. This may
push timeline for installation.
Call 811
Flock: Flock Safety will coordinate with Call 811 to mark each camera location for
underground utilities within a 10 -foot radius.
Please Note: Call 811 is a government service, so turnaround times may vary and is
outside of Flock control
Schedule installation:
Flock: Flock will (1) ship any site specific materials that the technician does not have
locally (2) schedule the installation date
Install & Validate Cameras
Flock: After installation, your Customer Success Manager will confirm that cameras
are capturing footage well and functioning properly. They will then give you full
access to the system along with helpful training resources.
Finalize any Installation needs
Flock: While we typically complete installations within 4 weeks of finalizing
locations, delays may occur due to external factors. In these instances, we will
continue to work through this process until your cameras are fully installed and
operational.
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Implementation Team
Implementation
Team
How they will support you
Project Manager
Field Operations
Team
Product
Implementation
Specialist
Your Project Manager is your primary contact during camera
installation.
• Your project manager will guide you through the entire installation
process, keeping you apprised of all implementation updates as well
as answering any questions you have during this timelthey will
ensure that all the cameras are on the ground and operating for at
least 48 hours before transitioning you to your Customer Success
Manager.
• The Field Operations team is responsible for the physical installation
and maintenance of cameras and associated equipment provided
by Flock#his includes a large team of technicians, schedulers, and
many others involved in ensuring the delivery of the product.
• They take the technical plan you finalized with Product
Implementation and work closely with other teams at Flock to make
sure that the cameras are installed quickly and safely and in a way
that maximizes the opportunity to solve crime at a specific location.
• *Note*: For all Installation questions or concerns, please always
direct them to your Customer Success Manager and not the
technician.
Your Product Implementation Specialist is your technical product
expert.
They will help translate your goal for using Flock Safety cameras into a
technical plan that can be executed and enable you to solve crimeQ'our
specialist will work your Sales Rep to:
• Review the cameras in your deployment
• Ensure that the deployment plan is set up for success from a
technological standpoint in addition to meeting your goals for the
product
• If any of your locations require permits, a member of the Product
Implementation team will assist you in packaging your application(s).
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Relationship
Team
How they will support you
Customer
Success
Manager
Flock Safety
Support
Your Customer Success Manager is your strategic partner for your
lifetime as a Flock customer.
While the cameras are getting installed, your CSM will help get your
account set up and get all key users trained on the system.
Post -Camera -installation, your CSM will be your go -to for most account —
related needs: You should reach out to them to:
• Set up Account Training
• Understand benefits of features
• Learning best practices for getting relevant data
• Identifying opportunities to expand the security network in your
area
• Provide feedback on your partnership with Flock
The Flock Safety Support team is committed to answering all your day-
to-day questions as quickly as possible4ro get in touch with support,
simply email support@flocksafety4om*upport can help you:
• Request camera maintenance
• Troubleshoot online platform
• Contract / Billing questions
• Update account information
• Camera Sharing questions
• Quick "How to" questions in your Flock Account
Please Note: On some occasions, third parties outside of Flock Safety may be (or need to
be) involved in your implementation.
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Outside Party
Electrician/
Street
Department
Public Works
(LE)
Department of
Transportation
(DOT), City,
or County
agencies
When they may be involved
If the Flock cameras need to be AC powered, you (customer) are
responsible for providing an electrician to ensure power connectivity
To weigh in on the use of public Rights of Way or property
If installation in your area requires permitting
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Implementation Service brief: Standard VS Advanced
Standard Implementation
Cost = $350 / camera (one time cost)
Included in scope:
Once Designated Locations are confirmed, as part of the Standard Implementation Service
Flock will perform the following:
An in -person site survey to confirm the installation feasibility of a location (location
assessment, solar assessment, visibility review, etc.)
Confirm that a location is safe for work by following State utility locating procedures.
Work with local utilities to prevent service interruptions during the installation
• Engage 811 'Call -before -you -Dig' system to receive legal dig date
• Apply approved markings Coordinate with 811 regarding any necessary high -risk dig
clearances or required vendor meets
Each installation may include the following:
Installation of camera and solar panel with standard, 12' above grade Flock
breakaway pole
• Installation of camera and solar panel on a suitable existing pole, no higher than 8-12'
(approval at Flock Safety's discretion)
• Installation of camera and AC adapter that a qualified electrician can connect to AC
power on a suitable existing pole, no higher than 8-12' (approval at Flock Safety's
discretion)
Flock will provide and mount an AC adapter that a qualified electrician can connect
to AC power following our electrical wiring requirements (link). Flock is unable
to make any AC connections or boreholes in any material other than dirt, grass,
loose gravel (or other non-diggable material). Electrical work requiring a licensed
electrician and associated costs, not included in the scope.
• Access requiring up to a 14' A -frame ladder
• Standard MUTCD traffic control procedures performed by a Flock technician
Obtain a business license to operate in the City and State of camera location
r
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Not included in scope:
Flock does not include the following as part of the Standard Implementation Service but can
provide a quote for sourcing at an additional cost:
Cannot NCHRP 350 or MASH approved pole (as may be required for locations in DOT
right of way)
A Bucket Truck for accessing horizontal/cross-beams
Site -specific engineered traffic plans
Third -party provided traffic control
State or City -specific specialty contractor licenses
Custom engineered drawings
Electrical work requires a licensed electrician. Flock will provide and mount an AC
adapter that a qualified electrician can connect to AC power but cannot make any AC
connections or boreholes in any material other than dirt, grass, loose gravel (or other
non-diggable material).
Private utility search for privately owned items not included in standard 811 procedures
(communication, networking, sprinklers, etc.)
Upgrades to power sources to ready them for Flock power (additional fuses, switches,
breakers, etc.)
Any fees or costs associated with filing for required City, County, or State permits
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Advanced Implementation
Cost = $750 / camera (one time cost)
Included in scope: Once Designated Locations are confirmed, as part of the Advanced
Implementation Service, Flock will perform the following:
• An in -person site survey to confirm the installation feasibility of a location (location
assessment, solar assessment, visibility review, etc.)
• Confirm that a location is safe for work by following State utility locating procedures.
Work with local utilities to prevent service interruptions during the installation
• Engage 811 'Call -before -you -Dig' system to receive legal dig date
• Apply approved markings Coordinate with 811 regarding any necessary high -risk dig
clearances or required vendor meets
Each installation may include the following:
Installation of camera and solar panel with standard, 12' above grade Flock
breakaway pole
Installation of camera and solar panel on a suitable existing pole, no higher than 8-12'
(approval at Flock Safety's discretion) or NCHRP 350 or MASH approved pole, if
necessary.
• Pole Options - Northern and Coastal
• Pole Options - Non -Winterized, Non -Coastal
• Pole Options - Georgia
• Pole Options - Texas
Installation of camera and AC adapter that a qualified electrician can connect to AC
power on a suitable existing pole, no higher than 8-12' (approval at Flock Safety's
discretion)
Flock will provide and mount an AC adapter that a qualified electrician can
connect to AC power following our electrical wiring requirements (link). Flock
cannot make any AC connections or boreholes in any material other than dirt,
grass, loose gravel (or other non-diggable material). Electrical work requiring a
licensed electrician and associated costs, not included in the scope.
• Access requiring up to a 14' A -frame ladder
• Standard MUTCD traffic control procedures performed by a Flock technician
Obtain a business license to operate in the City and State of camera location
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Not included in scope:
By default, Flock does not include the following as part of the Advanced Implementation
Service but can optionally provide a quote for sourcing (additional cost):
A Bucket Truck for accessing horizontal/cross-beams
Site -specific engineered traffic plans
Third -party provided traffic control
State or City -specific specialty contractor licenses
Custom engineered drawings
Electrical work requires a licensed electrician. Flock will provide and mount an AC
adapter that a qualified electrician can connect to AC power but cannot make any AC
connections or boreholes in any material other than dirt, grass, loose gravel (or other
non-diggable material).
Private utility search for privately owned items not included in standard 811 procedures
(communication, networking, sprinklers, etc.)
Upgrades to power sources to ready them for Flock power (additional fuses, switches,
breakers, etc.)
Any fees or costs associated with filing for required City, County, or State permits
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Things to Consider when Picking Locations
Falcon Cameras
Use Cases
• Flock LPRs are designed to capture images of rear license plates aimed in the
direction of traffic.
• Flock LPRs are not designed to capture pedestrians, sidewalks, dumpsters, gates,
other areas of non -vehicle traffic, intersections.
Placement
• They capture vehicles driving away from an intersection.
• They cannot point into the middle of an intersection.
They should be placed after the intersection to prevent stop and go motion activation
or "stop and go" traffic.
Mounting
They can be mounted on existing utility, light, traffic signal poles, or 12 foot Flock
poles. **NOTE** Permitting (or permission from pole owner) may be required to use
existing infrastructure or install in specific areas, depending on local regulations &
policies.
They should be mounted one per pole*. If using AC power, they can be mounted 2 per
pole.
*Cameras need sufficient power. Since a solar panel is required per camera, it can
prevent adequate solar power if two cameras and two solar panels are on a single
pole (blocking visibility). Therefore if relying on solar power, only one camera can
be installed per pole.
• They can be powered with solar panels or direct wire -in AC Power (no outlets). **NOTE**
Flock does not provide Electrical services. Once installed, the agency or community must
work with an electrician to wire the cameras. Electrician services should be completed
within two days of installation to prevent the camera from dying.
• They will require adequate cellular service using AT&T or T -Mobile to be able to process &
send images.
Solar Panels
• Solar panels need unobstructed southern -facing views.
Pole
• If a location requires a "DOT Pole" (i.e., not Flock standard pole), the implementation cost
will be $750/camera.
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Customer Responsibilities: AC -Powered Cams
If the Flock cameras need to be AC -powered, the customer is responsible for acquiring an
electrician and ensuring they connect the camera to power*ee steps 2 and 6 below.
frock safety
Let's defeat crime together
Don't Let Access
to Solar Limit
Your Power Needs
The Flock Safety license
plate reading camera
system can leverage AC
power to help your
community solve crime
no matter the location.
Easy to Use Install
Power Kit
Work with Local
Electricians
Efficient Quote &
Installation Process
www.flocksafety.com 866-901-1781
How to Get Started
with a Powered Install
1. Create a Deployment Plan
Work with Flock to select the best
locations) for your cameras and power
sources.
2. Acquire an Electrical Quote
Contact an electrician to receive a
quote to run 120volt AC power to the
camera.
3. Sign Flock Safety Agreement
Sign the Flock Safety purchase order to
begin the installation of the cameras.
4. Conduct Site Survey
Flock will mark camera locations, locate
underground utilities and mark if
present.
5. Install Camera
Flock will install the camera and AC
power kit at the specified camera
location.
6. Connect Camera to Power
Notify the electrician that the camera is
ready for the power connection
installation.
f Pock safety
Visit flocksafety.om/power-install for the complete plan, FAQs & to get started!
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Electrician Handout
Electrician Installation Steps
1. Run AC cable and conduit to the
box according to NEC Article 300
and any applicable local codes. The
gland accepts 1/2" conduit.
2. Open the box using hinges.
3. Connect AC Mains per wiring
diagram below:
Connect AC Neutral wire to the
Surge Protector white Neutral
wire using the open position on
the lever nut.
Connect AC Line wire to the
Surge Protector black Line wire
using the open position on the
lever nut.
Protector green ground wire using the open
Connect AC Ground wire to the Surge
position on the lever nut.
4. Verify that both the RED LED is lit on the front of the box
5. Close box and zip tie the box shut with the provided zip tie
6. While still on -site, call Flock, who will remotely verify that power is working correctly:
Southeast Region - (678) 562-8766
West -Region - (804) 607-9213
Central & NE Region - (470) 868-4027
120VAC
FROM LIGHT POLE
SURGE PROTECTOR
L L
UDC CONVERTER 24V BOW RED PANEL LIGHT CAMERA
ACA
AC*
v+ '3 _
v. 0 _
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FAQs about AC -Powered Flock Cameras
• What voltage is supported? The AC kit is designed to work with 12OVAC infrastructure
by default. A 24OVAC version is available on request.
• How much power does this consume? Peak current draw is 1.5 A at 12OVAC. The
average power draw is roughly 30W in high traffic conditions but maybe lower when
fewer vehicles are present.
• Who is responsible for contracting the electrician? The customer is responsible
for contracting an electrician. We can help answer questions, but the customer is
responsible for identifying and contracting an electrician.
• Who is responsible for maintenance? Flock will handle all maintenance related to
Flock's camera and power equipment. However, any problems with the electrical supply
are the customer's responsibility. The AC junction box has two lights to indicate the
presence of power and make it easy for quick diagnosis if there is a problem related to
the AC power source.
• If the camera indicates to Flock that there is a power supply problem, Flock will notify
the customer and request that the customer verifies the lights on the AC junction
box. If the AC Source light is illuminated, Flock will send a technician to investigate.
If the AC source light is not illuminated, the customer should check any GFCI's or
breakers in the supply circuit or call the electrician who installed the power supply.
• How much does it cost? Work required to bring AC power to each location will be
different, so exact pricing is unavailable. Primary cost drivers include arrow boards and
the distance from the camera location to the AC power source.
• What information do I need to provide my electrician? The Flock deployment plan and
these work instructions should be sufficient to secure a quote. It will be helpful if you
know the location of the existing power infrastructure before creating the deployment
plan.
• Can you plug it into my existing power outlet? The Flock AC power adapter does not
use a standard outlet plug but must be directly wired into the power mains. While using
outlet plugs may be convenient, they can easily be unplugged, presenting a tampering
risk to this critical safety infrastructure. The electrician can route power directly to the
camera with a direct wire -in connection if an outlet is close to the camera.
• How long does this process typically take? The installation process typically takes
6-8 weeks. To accelerate the process, be sure to have the electrician perform his work
shortly after the Flock technician finishes installing the camera.
• What kind of electrician should I look for? Any licensed electrician should perform this
work, though we have found that those who advertise working with landscape lighting
are most suited for this work.
• What happens if the electrician damages the equipment? The customer is responsible
for contracting the electrician. Any liability associated with this work would be
assumed by the customer. If any future work is required at this site due to the electrical
infrastructure or the work performed by the electrician would be the responsibility of the
customer.
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• When should the electrician perform his work? Once Flock installs the camera, you will
receive an email alert letting you know that this has been completed. After this, you will
need to schedule the electrician to route power to the pole.
• What if my electrician has questions about Flock's AC Kit? You should share the
AC -Power Kit Details packet with the electrician if they have questions.
• What if the AC power is on a timer? Sometimes the AC power will be on a timer (like
used for exterior lighting). Flock requires that the AC power provided to the camera be
constant. The source that the electrician uses must not be on a timing circuit.
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Installation Service Brief Summary
Below outlines the statement of work for the Flock Camera Installation:
What is covered by
Flock
Flock Cameras & Online
Platform
Mounting Poles
AC Power Kit (as needed)
Solar Panels (as needed)
Site Surveys and Call 811
Scheduling
Installation Labor Costs
Customer Support / Training
Cellular Data Coverage
Maintenance Fees (review Fees
Sheet for more details)
Data storage for 30 days
What is NOT covered by
Flock
Traffic Control and any
associated costs
*DOT Approved Pole cost
Electrician & ongoing
electrical costs
Engineering Drawings
Relocation Fees
Contractor licensing fees
Permit application
processing fees
Specialist mounting
equipment
Bucket trucks
Loss, theft, damage to Flock
equipment
Camera downtime due to
power outage
Special note
Excluding changes during
initial installation
Including, but not limited to,
**MASH poles or adapters
Only applicable for
AC -powered cameras
*If a location requires a "DOT pole" (i.e., not our standard), the implementation cost will be
$750/camera; This cost is applicable for installations in GA, IL, SC, TN, and CA.
**MASH poles: Manual for Assessing Safety Hardware (MASH) presents uniform guidelines
for crash testing permanent and temporary highway safety features and recommends
evaluation criteria to assess test results
15
DocuSign Envelope ID: 0B9ACB93-4CD8-4D02-BD63-67C91C689FA4
Permitting: Pre -Install Questionnaire
1. Timeline
In Flock Safety's experience, in-depth permitting requirements can add 2+ months
to the installation timeline. Law enforcement agencies and city governments can
work with their local Public Works or Department of Transportation offices directly
to help expedite the process. When Flock Safety customers manage the permitting
processes, results tend to come more quickly.
Can your agency own the permitting process with Flock Safety's assistance?
2. Right of Way
Will any Flock Safety cameras be installed on the city, state, or power company -owned
poles or in the city, county, or state Right of Way (RoW)?
• What is the RoW buffer?
• Will additional permits or written permission be required from third -party entities
(such as DOT, power companies, public works, etc.)?
Will any cameras be installed on city -owned traffic signal poles (vertical mass)?
If yes, please provide heights/photos to determine if a bucket truck is needed for
the installation.
• Note: A bucket truck is required if the height exceeds 15 feet tall.
3. AC Power vs. Solar
• If AC powered, is there a 120V power source available, and is there access to an
electrician who can connect the existing wire to the Flock Safety powered installation
kit? (Link)
If solar -powered, consider the size of the solar panel and potential to impact the
visibility of DOT signs/signals:
• Single Panel: 21.25" x 14" x 2" (Length x Width x Depth)
• Double Panel: 21.25" x 28" x 2" (LxWxD)
4. Traffic Control & Installation Methods
• If a bucket truck is required, this typically necessitates an entire lane to be blocked
in the direction of travel. Can you provide a patrol car escort, or will full traffic
control be required?
• Note: If traffic control is required, you may incur additional costs due to city/state
requirements; Fees will be determined by quotes received.
• If full traffic control is required (cones, arrow boards, etc.):
Will standard plans suffice, or are custom plans needed? Custom plans can double
the cost, while standard plans can be pulled from the Manual of Uniform Traffic
Control Devices (MUTCD).
Will a non -sealed copy of the traffic plan suffice? Or does the traffic plan need to
be sealed and/or submitted by a professional engineer?
Are there state -specific special versions/variances that must be followed?
16
DocuSign Envelope ID: 0B9ACB93-4CD8-4D02-BD63-67C91C689FA4
• If a bucket truck is not required, the shoulder or sidewalk should suffice and enable
Flock Safety to proceed without traffic control systems in place.
• Note: In some states (i.e., arrow boards), sidewalks may require signage. If signage
is mandatory, Will your Public Works department be able to assist?
5. Paperwork & Required Forms
Flock Safety will need copies of paperwork to complete before proceeding (ex.,
business license applications, encroachment permit applications). We can save
critical time by gathering these documents upfront. We appreciate your assistance in
procuring these.
6. Contacts
If Flock Safety needs to interface directly with the departments, please share the
contact information of the following departments:
• Permitting
• Public Works
• Traffic Department
Professional Services Fee Schedule
• Camera relocation, existing pole non -AC powered = $350
• Camera relocation, Flock pole and/or AC powered = $750
• Camera replacement as a result of vandalism, theft, or damage = $500
• Pole replacement as a result of vandalism, theft, or damage = $500
• Trip charge = $350
Examples:
• Angle adjustment (elective)
• Install additional Flock signage
DocuSign Envelope ID: 0B9ACB93-4CD8-4D02-BD63-67C91C689FA4
Billing
5.1b Falcon Fees. For Falcon products during the Initial Term, Agency will pay Flock fifty
percent (50%) of the first Usage Fee, the Implementation Fee, and any fee for Hardware
(as described on the Order Form, together with the "Initial Fees") as set forth on the Order
Form on or before the 30th day following receipt of initial invoice after Effective Date. Upon
commencement of installation, Flock will issue an invoice for twenty-five percent (25%)
of the Initial Fees. The Agency shall pay on or before the 30th day following receipt of the
invoice.
Upon completion of installation, Flock will issue an invoice for the remaining balance, and
Agency shall pay on or before the 30th day following receipt of the final invoice. Flock is
not obligated to commence the Installation Services unless and until the first payment has
been made and shall have no liability resulting from any delay related thereto. For a Renewal
Term, as defined below, Agency shall pay the entire invoice on or before the anniversary of
the Effective Date.
6.1b Falcon Term. Subject to earlier termination as provided below, the initial term of this
Agreement shall be for the period of time set forth on the Order Form (the "Initial Term").
The Term shall commence upon first installation and validation of a Unit. Following the Initial
Term, unless otherwise indicated on the Order Form, this Agreement will automatically
renew for successive renewal terms for the length set forth on the Order Form (each, a
"Renewal Term," and together with the Initial Term, the "Service Term") unless either party
gives the other party notice of non -renewal at least thirty (30) days before the end of the
then -current term.
18
DocuSign Envelope ID: 0B9ACB93-4CD8-4D02-BD63-67C91C689FA4
Help Center
Our Help Center is filled with many resources to help you navigate through the online
platform. Below you will find some common questions and their relevant help article:
How do I search camera footage?
How do I add a user?
How do I add a vehicle to my own Hot List?
How do I enable browser notifications for Hot List alerts?
How do I get text alerts for Hot List?
How do I request camera access from other nearby agencies?
How do I use the National Lookup to search for a plate? (National Lookup - network of
law enforcement agencies that have opted to allow their network of Flock cameras to be
used for searches)
How do I reset my / another user's password?
Customer Support
You can reach our customer support team anytime by emailing support@flocksafety.com.
They can help answer any "How -To" questions you may have.
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Created Date 2/16/2022 Expiration Date 3/31/2022
Quote Number 00000982
Prepared By Bait Ruske Contact Name Patrick Savage
Phone 2104004222 Phone 281.997.4120
Email caitlin.ruske(raflocksafety.com Email psavageCpearlandtx.gov
Bill To Name TX-IPearland PD
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Law enforcement grade infrastructure-free(solar power+LTE)
Falcon Camera license plate recognition camera with Vehicle Fingerprint TM $2,500.00 $2,500.00 21.00 $52,500.00
technology(proprietary machine learning software)and real-time
alerts for unlimited users.
One-time Professional Services engagement. Includes site&safety
Professional Services-
Falcon,Standard assessment,camera setup&testing,and shipping&handling in $350.00 $250.00 12.00 $3,000.00
Implementation accordance with the Flock Safety Standard Implementation Service
Brief.
Professional Services- One time Professional Services engagement. Includes site&safety
Falcon/Sparrow, assessment,camera setup&testing,and shipping&handling in $750.00 $750.00 9.00 $6,750.00
Advanced accordance with the Flock Safety Advanced Implementation Service
Implementation Brief.
Total Price $62,250.00
Recurring Total $52,500.00
Special Terms Base implementation fee of$250 increases to$350 company wide beginning 4/1/22
.1.111 • t
Sole Source Letter for Flock Safety ALPR Cameras and Solution
Flock Safety is the sole manufacturer and developer of the Flock Safety ALPR Camera. Flock
Safety is also the sole provider of the comprehensive monitoring, processing, and machine
vision services which integrate with the Flock Safety ALPR Camera.
The Flock Safety ALPR camera and devices are the only Law Enforcement Grade ALPR
System to offer the following combination of proprietary features:
1. Patented Vehicle Fingerprint Technology:
o Patented proprietary machine vision to analyze vehicle license plate, state
recognition, vehicle color, vehicle type, vehicle make and objects (roof rack,
bumper stickers, etc.) based on image analytics (not car registration data)
o Machine vision to capture and identify characteristics of vehicles with a paper
license plate and vehicles with the absence of a license plate
o Ability to 'Save Search' based on description of vehicles using our patented
Vehicle Fingerprint Technology without the need for a license plate, and set up
alerts based on vehicle description
o Only LPR provider with "Visual Search" which can transform digital images from
any source into an investigative lead by finding matching vehicles based on the
vehicle attributes in the uploaded photo
2. Integrated Cloud-Software & Hardware Platform:
o Ability to capture two (2+) lanes of traffic simultaneously with a single camera
from a vertical mass
o Best in class ability to capture and process up to 30,000 vehicles per day with a
single camera powered exclusively by solar power
o Wireless deployment of solar powered license plate reading cameras with
integrated cellular communication weighing less than 51bs and able to be
powered solely by a solar panel of 60W or less
o Web based footage retrieval tool with filtering capabilities such as vehicle color,
vehicle type, vehicle manufacturer, partial or full license plate, state of license
plate, and object detection
o Utilizes motion capture to start and stop recording without the need for a
reflective plate
o Motion detection allows for unique cases such as bicycle capture, ATV,
motorcycle, etc.
o On device machine processing to limit LTE bandwidth consumption
o Cloud storage of footage
1170 Howell Mill Rd. NW • Suite 210,Atlanta, GA 30318
•
o Covert industrial design for minimizing visual pollution
3. Transparency & Ethical Product Design:
o One-of-a-kind "Transparency Portal" public-facing dashboard that details the
policies in place by the purchaser, as well as automatically updated metrics from
the Flock system
o Built-in integration with NCMEC to receive AMBER Alerts to find missing children
o Privacy controls to enable certain vehicles to "opt-out" of being captured
4. Integrated Audio & Gunshot Detection:
o Natively integrated audio detection capabilities utilizing machine learning to
recognize audio signatures typical of crimes in progress (e.g., gunshots)
5. Partnerships:
o Flock Safety is the only LPR provider to officially partner with AXON to be
natively and directly integrated into Evidence.com
o Flock Safety is the only LPR provider to be fully integrated into a dynamic
network of Axon's Fleet 3 mobile ALPR cameras for patrol cars and Flock
Safety's Falcon cameras
o Access to additional cameras purchased by our HOA and private business
partners, means an ever-increasing amount of cameras and data at no additional
cost
6. Warranty & Service:
o Lifetime maintenance and support included in subscription price
o Flock Safety is the only fully integrated ALPR one-stop solution from production
of the camera to delivery and installation
o Performance monitoring software to predict potential failures, obstructions, tilts,
and other critical or minor issues
Thank you,
Garrett Langley CEO, Flock Safety
1170 Howell Mill Rd. NW • Suite 210,Atlanta, GA 30318
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4 ,
CERTIFICATE OF INTERESTED PARTIES FORM 1295
1 of 1
Complete Nos, 1 a 4 and Of there are interested ponies. OFFICE USE ONLY
Compfete Nos,1,2,3,5,and 6 if there are no interested parties, CERTIFICATION OF FILING
1 Name of business entity filing form,and the city,state and country of the business entity's place Certificate Number:
of business, 2022/156647
Flock Safety
Atlanta,GA United States Date Filed.
'2 Name of governmental entity or state agency that is a party to the contract for which the form is )03/02/2022
being filed,
City of Peadand Date Acknowledged:
3 Provide the identification number used by the governmental entity or state agency to track or identify the contract,and provide a
description of the services,goods,or other property to be provided under the contract,
S0322-01
Flock Al PR Cameras
Nature of interest
,4
Name of Interested Party City,State,Country(place of business) (check applicable)
Controlling I Intermediary
J
5 Check only if there is NO Interested Party,
6 UNSWORN DECLARATION
My name rs IAnn_ Ruskt, and my date of birth is
My address is 3tl4s4 Larkee 172mbatt. 713757 USW
Mend (stale) (ho ojrtut (malty)
I declare under penalty of perjury that the foregoing is true and correct
Executed an s County, State of -r-eiiCetS „on the a day of /7,74rgA 20 QQ,„
(mona) (your)
th
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Signature of authorized agent of contracting business entity
(Declarant)
Forms provided by Texas Ethics Commission www.ethics,sfate.tx,us Version V1,).191b5cdc