2021-04-29 CITIZENS UTILITY BILLING REVIEW AD HOC ADVISORY COMMITTEE AGENDA-CANCELLED 1
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CITIZENS UTILITY BILLING REVIE ' AD Hi ADVISOR OMMITTEE
April 29, 20 ; 4:00 •
VIA TELEPHONE EOCONF' ' NC
NOTICE IS HEREBY GIVEN that pursuant t e r es a pted • he City Council at its January
11, 2021 City Council Regular meeting, the Citi s Uti y Bill. • Review Advisory Committee of
the City of Pearland will conduct a meeting on Ap 9 021 at 4:00 p.m., via telephone or video
conference in order to advance the pu is health goa limiting face-to-face meetings (also called
"social distancing") to slow the spread the Coron virus (COVID-19).
Residents may watch this meeti line within 72 hours post meeting at:
https://www.pearlandtx.gov/de rtm nts/ r-billing/utility-billing-advisory-committee
The Committee notes that Ag item II, Ill, IV and V are standing and continuing items that
are expected to remai e pu 'she Agenda for the duration of the Committee's charter. Time
allowance at each p lished meeti ay require some or all of these items to be discussed on
a future agenda.
I. Appr val of il , 2021 Minutes: Chairman Stephen Saboe
II. Comm t m or Cole
III. nput, Disc sion, and Action: Initial recommendations were presented at the February
20 1 Co il Meeting.
greed, already underway; (Completed. Further discussion as needed)
Recommendation 1: Foster a culture of engagement and continuous
improvement
ii. Recommendation 2: Establish formal performance measures to track
service delivery
iii. Recommendation 3: Review and update written standard operating
procedures (SOPs) regularly.
iv. Recommendation 4: Develop an enhanced training program.
v. Recommendation 7: Synchronize meter reading and billing cycles
vi. Recommendation 13: Adjust staffing to reflect short-term needs and
prepare for AMI implementation.
vii. Recommendation 15: Create an inclusive AMI Implementation Team
Citizen Utility Billing Review Ad Hoc Advisory Committee—Agenda
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b. Agreed, with caveats (Completed; Further discussion as needed)
i. Recommendation 5: Improve external communication plans for meter-to-
cash activities.
ii. Recommendation 8: Implement a streamlined meter-to-cash process.
iii. Recommendation 11: Create designated morning and afternoon call-
takers to streamline CSR workload.
iv. Recommendation 16: Continue engaging Tyler Technologies to resolve
inefficiencies and errors in New World.
c. No Opinion Put Forth (Time permitting)
i. Recommendation 9: Reorder billing cycles
ii. Recommend • . Transition to a centralized staffing structure over
time.
IV. Input, Discussion, an' Possi tion (Time permitting):
a. Disagree
i. Recom en' .tio : Enhance delinquent account communications
ii. Reco W T 14: Pilot a 4-10 schedule for meter-to-cash staff.
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V. Input, Discussion, d P ssible Action: Provide additional recommendations to the
City Council, a they a to the Utility Billing systems, processes and infrastructure that
may not be c tur i the Raftelis Report.
a. Reco e da n 6: Consider alternatives to the 32-30 Plan;
VI. Input, is ssion and Possible Action: Information requests, set next meeting goals,
date/ti and age a.
Info ion requests from the Committee may require external or extraordinary
-sources, with related costs; discuss process for Council / staff review and
•.dal of these resources.
I certi.�,'N- opy of this notice for the Citizens Utility Billing Review Ad Hoc Advisory Committee
eeting - pri 2021, was posted at City Hall, 3519 Liberty Dr., Pearland, TX 77581 on April
, 2021 • • .00 p.m.
Stephen Saboe
Chairman
Citizen Utility Billing Review Ad Hoc Advisory Committee
Citizen Utility Billing Review Ad Hoc Advisory Committee—Agenda